Career Opportunities

Learning Design Specialist II - Roseville, CA

Description

Under the direction of the Revenue Cycle Education Lead, the Learning Design Specialist II is responsible for learning and development opportunities instrumental in the skill, development and retention of new and existing staff and clients. The primary responsibilities of this position is in the design, validation, development, and maintenance of training courses within the Revenue Cycle Education Team (RCET) through direct collaboration with operation teams and subject matter experts. The Learning Design Specialist II must have subject matter knowledge and any applicable designations in supported Electronic Health Record (EHR). This position is expected to manage learning events from concept to conclusion and will include soliciting feedback on the effectiveness. Training programs will include classroom instruction, online programs, independent study modules and on-the-job training (chair-siding). The incumbent may be asked to engage in and/or design peer development through formal train-the-trainer initiatives.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Qualifications

Education

Bachelor's degree or equivalent education/experience required. 

Experience
• Demonstrated experience and a proven track record in Education and Training in an organization of significant size and complexity, hospital business operations, information systems, and/or patient accounting applications, as typically acquired in 5 years of acute hospital patient accounting positions required.
• Experience developing and delivering complex and varied curriculum and course requirements, materials, and logistics
• Experience participating in Training standards, processes, policies, procedures and service level agreements
• Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships desired

Knowledge
• In-depth knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account
• A comprehensive knowledge of Training management functions in a variety of student settings
• Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, MediCal, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), commercial third party payers, managed care contracts and coordination of benefits
• Knowledge of healthcare industry including medical terminology and billing, ICD/CPT coding
• Familiarity with medical terminology and the medical record coding process
• In-depth knowledge of Revenue Cycle applications, including Hospital Patient Accounting
• Knowledge of adult learning principles/theory or instructional systems design theory
• In-depth knowledge/ awareness of all areas related to Training and how they interrelate
• Knowledge of principles, methods, and techniques related to compliant healthcare billing/collections
• Familiarity with Training management functions in acute and non-acute settings, and Lean methodologies
• Expert knowledge of instructional design software such as Storyline, Captivate, Camtasia, etc
• Knowledge of course development methodologies
• Knowledge of Patient Management information system applications, preferably EPIC

Skills
• Ability to design learning content that meets Revenue Cycle business needs and is suitable for onsite, facility and remote staff
• Ability to execute strategy and communicate knowledge of business processes and enabling technologies, specifically in a Education and Training function
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery
• Data entry skills (minimum 50-60 accurate keystrokes per minute)
• Requires strong accuracy, attentiveness to detail and time management skills
• Aptitude to conceptualize, plan, and implement stated goals and objectives
• Ability to independently set and organize own work priorities for self, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that demands a high degree of accuracy and productivity in cooperation with individuals having diverse personalities and work styles
• Ability to communicate and work with patients, physicians, associates, Sutter Health leadership, multiple direct patient care providers and others in order to expedite the patient accounting process. Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
• Ability to comply with Sutter Health policies and procedures
• Excellent ability to identify, prioritize, resolve and / or escalate complex problems promptly
• Excellent ability to establish, develop and manage customer relationships
• Ability to learn new applications/software systems effectively and efficiently
• Ability to communicate ideas both verbally and in writing to interact with others using on-on-one contact, formal presentations, and group discussions
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Ability to develop effective working relationships/ networks within and outside the organization
• Skills using spreadsheet, word processing, and basic statistical software applications, preferably Microsoft Suite
• Well-developed process design, implementation, and improvement skills
• High-level problem identification/ mitigation/ resolution and analytical skills
• Requires the ability to work with and maintain confidential information

Primary Location

: California-Greater Sacramento Area-Roseville

Organization

: Sutter Shared Services

Employee Status

: Regular

Posting Type: Internal

Benefits: Yes    Position Status: Non-Exempt    Union: No

Job Shift: Day    Shift Hours- 8 Hour Shift

Days of the Week Scheduled: Monday-Friday    Weekend Requirements: None

Shift Start Time: 0800    Shift End Time: 1700

Schedule: Full Time    Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity, or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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Training & Development Specialist II - Rancho Cordova, CA

Description

 Position Purpose: The Training and Development Specialist II administers, organizes and conducts training and educational programs in connection with management and professional development, on the job training, and employee orientation. Maintains records of training activities and employee progress and monitors effectiveness of programs. Assesses, designs and develops training programs. Develops partnerships with line management to identify organizational issues and create solutions.

• Directs associate training in various modalities: classroom, small groups and individual mentoring. Identifies training, developmental and support needs by conducting departmental analyses.
  
• Designs, develops and updates training materials including manuals, desktop procedures, bulletins, computer based training modules, and student evaluation exams.
  
• Recommends and assists in the selection of external resources as required.
  
• Develops criteria for evaluating effectiveness of training activities and regularly monitors and reports results to management, along with recommendations for improvement as appropriate.
  
• Maintains records of training activities.
  
• Monitors and evaluates trainee’s progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards.
  
• Trains new hires on all systems.
  
• Cross-trains all associates on all systems.
  
• Stay abreast of training, development, and learning materials, methods and techniques and their possible application to current/planned training/educational programs.
  
• Performs other related duties as assigned.
•  

Qualifications

 
Education/Experience: Bachelor's Degree in Education or related field, or equivalent combination of education/experience. Minimum one year training/teaching experience in a professional setting with demonstrated capacity to design training and performance improvement programs. Experience in needs assessment, performance gap analysis and assessing training needs. Healthcare/insurance industry experience required. Lotus Notes and system configuration experience preferred

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. 

Job

: Human Resources 

Primary Location

: USA-California-Rancho Cordova 

Organization

: California Health & Wellness 

Schedule

: Full-time

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Job Title: Training Specialist - III
Location: Folsom, CA
Duration: 03+ Months contract
Job ID: ITEKJP00013608

Description:   

Intel is looking for a Training Specialist that will be responsible for managing the team’s software technical training deployment logistics and work with external training vendors to schedule and deploy training worldwide. The ideal candidate will have experience in creating various types of learning solutions that can be delivered as instructor-led classroom training, virtual training and web-based training.

To apply contact:

Akshay Kamble
Talent Acquisition
Ampcus Inc.
(571)223-5687 (Direct)
703-822-4475 x 1043 (V)
www.ampcus.com

Oversee a large portfolio of business and technology programs offered online and in the classroom. Use research, data and relationships with key stakeholders to inform ongoing updates to curriculum and format, as well as marketing strategies to reach target audiences. Responsible for all aspects of program development and delivery.  Develop annual budgets for each program and allocate team resources to ensure program quality and academic standards. Lead the Business and IT team in adapting to changes internally and identifying new program opportunities to expand offerings. Collaborate with Extension’s Center for Program Innovation in developing new business and IT programs.  Serve on Center-wide management team and supervise the Business and IT program team. Contribute to long-range planning and portfolio direction, including identification of new program opportunities.  Lead portfolio-wide initiatives to improve quality, relevance and operational effectiveness.

Appointment Type: New Career

Requisition #: 03018897
Full Consideration Date: 4/28/17

In order to apply for this position, please visit: https://www.employment.ucdavis.edu and search by requisition number 03018897.  

Recognition Coordinator - West Sacramento, CA

Final Filing Date: 4/11/2017 11:59PM. 

Job Description and Duties

The CalSTRS Administrative Services Branch is seeking a motivated individual to work as an Associate Governmental Program Analyst in the Organizational Development Division. 

The Administrative Services Branch provides Human Resources, Facility Management, and Procurement Management services to internal and external business partners. We strive to provide assistance that is friendly, accurate and efficient while enhancing CalSTRS’ ability to provide the best services possible to our members.

The Employee Engagement team oversees onboarding, recognition, wellness and ergonomics for CalSTRS. Our Onboarding program engages and integrates new employees through orientation, training and local ambassadors ensuring their ability to thrive and make successful contributions from day one. The Recognition team approves prepares, and delivers all recognition to CalSTRS staff and monitors the Virtuosity site. Additionally, they create Quarterly Recognition Events and act as consultants to business areas assisting with recognition efforts. Our Wellness program provides all resources available to our employees including events, competitions and educational opportunities. Our coordinator maintains the wellness corners on each floor, updates the wellness sub-site and collaborates with the café and fitness center on initiatives. For ergonomics, we provide CalSTRS employees the tools they need to work in an ergonomically sound environment. The team manages ergonomic supplies, orders, records and conducts evaluations for employees.

Under the direction of the Employee Engagement Manager (SSM I), in Organizational Development (OD), the Recognition Coordinator acts as the subject matter expert for Employee recognition and is responsible for all activities associated with the CalSTRS Virtuosity Employee Recognition program. These duties include the delivery of recognition training and maintenance of the internal employee recognition sub-site pages; oversight of preparation, delivery and tracking of awards and project management of various recognition events. The Recognition Coordinator is also responsible for the development of goals and objectives, and establishing the steps necessary to develop, analyze, implement, assess, and monitor the success of the program. 

 


 For additional information see the attached Duty Statement under the “Additional Documentation” section.

Does this opportunity seem right for you? If so, see the Application Instructions.

Special Requirements

 

Background Investigation

Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

 

Application Instructions

Completed applications and all required documents must be received by the Final Filing Date in order to be considered.

Final Filing Date: 4/11/2017

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications.

Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Complete Application Packages (Applications and any applicable or required documents) must be submitted electronically through your CalCareer account at www.jobs.ca.gov.

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Electronic State Employment Application through your Applicant Account at www.jobs.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Project lead/co-lead experience

• Experience with internal communications and public speaking

• Customer service experience

• Experience with process/project improvement

• Experience analyzing data and implementing change  

Benefits

Learn about all of the benefits of being a CalSTRS employee by visiting CalSTRS.com/Careers and clicking on the About Us tab.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

• Human Resources Contact:
  Recruitment
  (916) 414-4900
  Recruitment@calstrs.com

• Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

  EEO Contact:
  EEO Officer
  (916) 414-4933
  adacoordinator@calstrs.com
• California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

•When applying for this position, please note on your application:  Position: #815-261-5393-010 (#1308) Working Title: Recognition Coordinator.

•If you are applying for multiple positions, you must complete and submit a STD. 678 application for each position separately. 

•Candidate may be selected by application packet review only.  

•Multiple positions may be filled from this recruitment. 

Are You Eligible for This Job?

Are You Eligible for This Job?

If you do not currently have eligibility for this job, you may obtain eligibility by taking an examination.

Use Your CalCareer Account

Manage your applications and update your information with ease through your CalCareer Account. If you do not have a CalCareer Account, it is easy to create one.

Apply Now

Education Pipeline Coordinator - Sacramento, CA 

Department Description The School of Medicine, Equity, Diversity, and Inclusion Office of Student and Resident Diversity is responsible for increasing the K-14 pipeline, nurturing and advising undergraduates from socially economically disadvantaged backgrounds who express an interest in medicine, overseeing the UC Systemwide Postbaccaureate Consortium, supporting UCD medical students while creating a more inclusive environment and collaborating with Resident Directors to increase the diversity of Resident Programs. Position Information OPEN UNTIL FILLED; INTERVIEWS MAY BE HELD AFTER APRIL 9, 2017. Salary Range                         : $21.98 to $35.15 Salary Frequency                  : Hourly No. of Positions                     : 1 Appointment Type                 : Career Percentage of Time              : 100% Shift Hour                                : 08 Hours Location                                  : Education Building City                                           : Sacramento Union Representation         : No Benefits Eligible                    : Yes We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. Qualifications REQUIRED: --Experience working in Student Affairs or similar environment. --Experience working with diverse students. --Experience advising first generation, students from multiple diverse race and ethnicities, LGBTQI and socially-economically disadvantaged medical students. --Experience developing, organizing and implementing programs and workshops. --Verbal communication and interpersonal skills. --Presentation skills. --Knowledge of multicultural dynamics within a University setting.  --Knowledge of multicultural and student development theories and concepts. --Knowledge of K-12 and Community College academic environments. PREFERRED --Skill to design experiential learning programs. --Analytical skills. --Skills to develop programmatic partnerships with undergraduate schools and academic departments. --Budgetary skills. SPECIAL REQUIREMENT --Flexible schedule with occasional overtime. --Occasional movement of equipment, supplies, and materials weighing no more than 25 pounds. --THIS POSITION MAY BE SUBJECT TO A CRIMINAL BACKGROUND INVESTIGATION, DRUG SCREEN, LIVE SCAN FINGERPRINTING, MEDICAL EVALUATION CLEARANCE, AND FUNCTIONAL CAPACITY ASSESSMENT Responsibilities Under the direction of the Associate Dean for Student and Resident Diversity and the Manager, the Education Pipeline Coordinator is responsible for achieving the School of Medicine's K-14 academic preparatory and outreach programs. The Education Pipeline Coordinator provides leadership, management, development, implementation and evaluation of the Medical School's K-14 outreach programs.

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eLearning Designer - Sacramento, CA

GENERAL DESCRIPTION:

The eLearning Designer develops online courses through the application and utilization of adult learning principles and eLearning tools. This position provides expertise regarding eLearning format integrity and new learning technologies. Working with subject-matter experts and vendors, the Learning Designer creates engaging online content to facilitate the achievement of organizational goals.

 TASKS, DUTIES, FUNCTIONS:

1. Design, develop and revise eLearning compliance courses. Manage content review process, validating learning objectives and course effectiveness.
2. Establish best practices surrounding content development, materials, media and testing, including creating design templates and identifying opportunities to streamline the production process.
3. Develop storyboards and scripts with text, voice, sound, and graphics.
4. Review deliverables for completeness, compliance with standards, consistency with design documents, and confirmation that learning objectives were met based on results of analyses; create and execute functionality test plans.
5. Maintain an understanding of state and federal laws and regulations related to credit union compliance.
6. Work with Manager, Learning Services to leverage current content authoring technology and anticipate industry trends and eLearning best practices.
7. Other duties as assigned.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of staff and branch/department managers.
2. EXTERNAL: Training associations, community organizations, and vendors.

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree in Education, Management, Business, Educational Technology or a related degree is required.
2. EXPERIENCE: Minimum 3 years' experience in eLearning instructional design and content development required.
3. KNOWLEDGE/SKILLS:

• Strong knowledge and application of adult learning theory and instructional design principles with a focus on eLearning/virtual design and training methodologies utilizing the latest interactive learning technologies.
• Exceptional written and oral communication skills. Demonstrated ability to communicate with, influence and impact people at multiple organizational levels.
• Proven ability to design engaging eLearning training programs.
• Able to effectively articulate and communicate instructional requirements for content, clarity, style, spelling, and grammar.
• Demonstrated ability to work autonomously in a fast-paced environment with multiple priorities and deadlines.
• Strong working knowledge of recording and editing audio and video using eLearning development tools.
• Proficiency with content authoring tools including Articulate Storyline.
• The ability to show examples and prove experience with Articulate Storyline.
• The ability to quickly learn and effectively use computer applications.
• Proficiency with Microsoft Office suite including Word, Excel, PowerPoint, Outlook.
• Proficiency with Adobe Creative Suite including Photo Shop and Illustrator.

 PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Ability to lift 20 lbs. as may be required.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

#LI-POST

 

IND-123

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Human Resources Business Partner - Rancho Cordova, CA 

Department Description
		2 OPENINGS
Brief Description
		This position is responsible for providing human resources consultation and support to a designated business location or client group. This includes, but is not limited to staffing, compensation, benefits, training, employee relations, and labor relations and provides HR support to line managers.  Consults with management in the strategic planning process to develop human resource strategies that support the clients business needs, and acts as a liaison to other human resources functions when necessary.
Detailed Description
		·      Act as initial contact for business leaders for organizational development projects which include strategic business decisions, organizational effectiveness, staffing, reorganizations and realignments with other parts of the organization.   ·      Solicits employees (one-on-one/small groups) to identify potential issues/concerns and identify opportunities for change. ·      Works with management and employees to facilitate resolution in employee and/or labor relations issues which may include formal investigation and complaint resolution ensuring issues are resolved in legal and ethical manner in accordance with enterprise standards. ·      Provides management guidance on and ensures appropriate documentation for employee and/or labor relations issues, including compliance/legal issues, and progressive discipline.  Serves as first line of defense against adverse effect/impact and discrimination for the organization.   ·      Coach and counsel management and their teams to enhance the relationship between managers and their staff and to increase manager self-reliance in basic Human Resource policies and practices. ·      Implement Human Resource programs and initiatives that aligned with the company’s culture.  May assume leadership role for Human Resources programs and/or initiative deployment across multiple business units. ·      Provides employees with answers to general questions on compensation and pay practices. ·      Performs miscellaneous duties as assigned.
Job Requirements
		·      Significant knowledge of Human Resource practices and all applicable federal and state laws and regulations as they relate to recruiting, employment, compensation, benefits, workers’ compensation, and wage and hour. ·      Proven knowledge of organizational development techniques and performance management. ·      A highly effective communicator (verbally and in writing) with the ability to clearly and concisely articulate ideas, concepts and proposals. ·      Knowledge of employment laws and regulations. ·      Bachelor’s degree or equivalent education is preferred, but candidates with proven experience will not be excluded from consideration. ·      A minimum of 5 years’ experience.  ·      A minimum of 3 years of related experience in Human Resources including employee and/or labor relations.
Additional Details
		As an eligible candidate for a position at Delta Dental, you must possess the following: Ability to appear for work on time Ability to appear at a physical location Ability to perform job duties for a specific duration of time Ability to follow directions from a supervisor Ability to interact well with co-workers Ability to understand and follow work rules and procedures Ability to accept constructive criticism Ability to maintain regular/consistent attendance and adhere to scheduled shifts Ability to maintain regular/consistent attendance and a full-time schedule Ability to maintain current status on projects Ability to stay current on training/issues in field

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Trainer - Rocklin, CA 

Global Supply Chain (GSC), a division of Gap Inc. is searching for a dynamic learning & development professional to design and deliver on-going training programs. This position is responsible for delivering multimedia based training programs using virtual and web authoring platforms and technologies. This role will use a variety of media to increase learning potential and enable GSC to promote a dynamic training network for digital and global expansion.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the employee functional and organizational objectives for the GSC Logistics network by designing, developing and delivering training content.

• Design intuitive and engaging eLearning courses that support independent and sustainable learning.

• Facilitate virtual, on-the-job, and formal classroom trainings as needed.

• Under the support of the Instructional Designer: design course storyboard and develop multimedia based learnings to support virtual cross-site and in-person facilitation and partnerships.

• Partner with Instructional Designer to conduct needs, learner and task analysis to identify best training design and delivery method.

• Provide leadership as the central Learning and Development point-of-contact for the campus/region assigned.

• Communicate ongoing transformation efforts and updates to teams of their changing environment in order to instill accountability and support.

• Build rapport and trust across network to positively influence and impact organization to accelerate the change acceptance process.

• Partner with Instructional Designer to perform data analysis on performance patterns, learner retention, and application for improving training curriculum.

• Partner with Instructional Designer to assess return on investment (ROI) of training programs and identify solutions to improve training efficiency.

• Increase organizational performance results by exploring and developing new training solutions and initiatives.

• Utilize the Learning Management System to create courses and classes. Update classes with attendance and grades to ensure accurate reporting.

• Work in close partnership with Operations to support the performance quality and efficiencies through appropriate and timely training interventions.

• Assist in the delivery of training sessions conducted by various business leaders (e.g. Merchants, Vendors, IT, LP, Safety, Finance, etc.).

• Partner with Instructional Designer, L&D Manager, department leaders and subject matter experts to ensure development is on course.

• Delivery of Gap Inc. training as needed.

• Maintain training standards provided by the Instructional Designer to meet prescribed timelines. Communicate any project roadblocks to L&D Manager.

• Delivery of training content which supports the organization’s functional and organizational objectives.

• Partner with Instructional Designer and L&D Manager to improve training effectiveness by identifying and utilizing new approaches and techniques. Continually suggest improvement for on-going/supplemental training programs.

• Identify critical issues and report them to the L&D Manager.

• Support the greater Global Logistics training design and facilitation as needed.

• Ensure effective communications—up, down, and across the business.

• Interact with all members of the Operations Team, key business partners and Human Resources.

Knowledge, skills & abilities:

• Classroom Training Development, Virtual Course Design, eLearning Development, Multimedia Training Design, On-the-Job Training, video authoring and Instructional Design experience.

• Skilled in virtual and formal classroom facilitation.

• Strong understanding of training and adult education theories.

• Experience with performance management technologies, Microsoft Office products, HTML, and web authoring software.

• Excellent analytical, communications and decision-making skills.

• Strong instructional design/writing skills.

• Excellent interpersonal skills.

• PC skills: Microsoft Office—Word, Excel, PowerPoint, Access or other software/database skills, photo and audio editing software, Adobe programs such as Adobe Connect and PDF Writer.

• Excellent at utilizing resources and finding answers and solutions in ambiguous environments and complex situations.

• Highly self-motivated; takes initiative on own development and seeks new skills.

Physical requirements:

• Requires standing for long periods of time while training a class (5-8 hours per day).

• Requires an interactive, hands-on training approach through walking around the training environment for various periods of time.

• Ability to coordinate and setup learning environments, activities and materials

• Ability to flex work schedule to meet business needs, including nights and weekends.

• Ability to travel as needed

Minimum educational level:

• Bachelor’s degree or equivalent experience.

Minimum experience:

• At least 5 years of training experience

• Knowledge of Learning Management System administration.

• Knowledge of Contact Center and/or Distribution Center systems and processes strongly preferred.

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Learning & Development Specialist - eLearning & Data Analytics - Sacramento, CA  

Learning & Development Specialist (Journey) eLearning & Data Analytics
Position Type	Regular - Full Time
No. of Openings	1
Base Salary Annual Low	$86,827
Base Salary Annual High	$108,390
Eligibility List	Yes
Selection Process	Hiring Interview Initial Review Qualifications Interview Exam
Purpose	Join a dynamic team who delivers a comprehensive suite of enterprise-wide programs and course offerings serving all 2,250 SMUD employees. Training programs our team supports include leadership development, education assistance, new employee orientation, mandatory/regulatory training, the corporate Learning Management System (LMS), and career development programs. We are seeking highly motivated candidates who are excited about making an impact on the entire organization. In addition, our internal business clients frequently come to us seeking ways to improve employee and organizational performance, and enhance engagement through our award winning, nationally recognized Learning and Development programs and services. Our team, Corporate Learning & Development, ensures SMUD’s success by providing programs and services that optimize individual and organization performance. In this role, it’s up to you to analyze learning needs and then design, develop and deliver value-added e-learning training solutions.  You will also analyze and report key training data metrics to provide insight into training usage, impact, and future requirements.  All of this is in direct support of fulfilling SMUD’s strategic and business objectives.     FOCUS:  Design and development of e-learning; Data Analysis and Reports   KEY QUALIFICATIONS We’re looking for exceptional talent to augment our dynamic team.   You must be highly skilled in designing, developing, delivering, and evaluating e-learning solutions with at least three years of directly related experience.    You must be well versed in analyzing learning and development needs, working collaboratively with clients and applying best practice instructional design and delivery methods, specifically through e-learning methodologies.      You must also be able to analyze training use and impact data, draw meaningful conclusions, and help forecast requirements, all for the benefit of the entire enterprise.   And you must be strongly self-directed and a team player who can successfully engage with employees and leaders at all levels across the enterprise.    Are you up to the challenge? NOTE:  Please see Cover Letter Requirement in "Additional Posting Information for Candidates" below.
Major Duties & Responsibilities	Evaluate and determine short and long-term learning and development needs based on analysis of business requirements, considering both internal organizational factors and external environmental conditions. Assess whether e-learning is an appropriate solution vs. other potential solutions (instructor-led training, communications, performance support / job aids, etc.). Conduct business, learning and employee performance analysis as an internal consultant by working with managers, supervisors and employees to determine performance needs and KSA (knowledge, skill and ability) gaps.  You will proactively identify skill-related risks to the business and employee performance.  You will also perform root-cause analysis and design and deliver e-learning and development strategies to close gaps, including other forms of “on demand” performance support such as job aids, quick reference guides, videos and checklists. Design, develop, deliver and manage a wide array of enterprise-wide e-learning courses, projects, programs and services that support and advance SMUD’s business strategies, and meet identified learning and development needs.   You will set instructional and performance objectives that use adult learning principles and address differences in learning styles, while also considering different levels of prior knowledge of a given subject. Compile and analyze a wide variety of ILT and e-learning training data, including but not limited to use, impact, and cost to formulate trending information and identify key drivers and dependencies.  You will coordinate closely with our Corporate Learning & Development team, business unit training representatives and end-users, to help standardize collection and reporting of training data.  All of this is aimed at improving operational efficiencies, and helping to anticipate/forecast future training requirements. Manage external learning and development vendors to ensure a high quality of service and financial management, through effective contract management and performance monitoring. Apply Kirkpatrick evaluation framework, e.g., measuring the impact of the training you design to ensure learning gain, on-the-job application and cost/benefit analysis. Perform other related duties as assigned.
Minimum Qualifications	Experience: Three or more years of progressively responsible and relevant work experience in employee e-learning needs assessment; e-learning instructional design; e-learning project and/or program development and delivery; data analysis and evaluation and measurement methods and practices. Education: BA/BS degree from an accredited college or university majoring in Learning & Development, Adult Education, Instructional Design, Psychology, Public or Business Administration or related field is highly desirable. Knowledge of: Concepts and systems related to adult learning Instructional design and delivery methods (including ADDIE, SAM and other rapid or agile frameworks) e-learning design, development and delivery, principles and practices Best practice data analysis and interpretation techniques and practices Methods to evaluate and measure learning impact Business and employee performance improvement methods Human Performance Improvement (HPI) gap analysis concepts and techniques Employee coaching techniques Program and project management principles and practices Skill to: Analyze business strategies and objectives to determine employee learning and development needs. Design, develop, and deliver e-learning solutions, including facilitating (e.g., via WebEx) online courses and providing stand-alone, e-learning training modules. Design, develop, deliver and manage large-scale enterprise-wide e-learning and development projects and/or programs. Create courses from basic PowerPoint slide conversions with narration and quizzes to more complex courses with branching, scenarios, interactions with links, buttons, and variables; previous experience with e-learning authoring tools such as Adobe Captivate, Articulate Storyline. Lectora Snap and others. Ability to package courses to meet SCORM/AICC e-learning standards. Synthesize both ILT and e-learning training use, impact and cost data, determining key trends, drivers and dependencies; forecast training needs based on historical and current information. Proactively analyze skill-related risks to the business; develop and present value-added learning and development plans to management, and gain support for such plans. Effectively leverage Learning Management systems for course management, e-learning course publishing, online testing, etc. Test and assess employees and provide effective feedback and coaching. Communicate technical and non-technical information clearly, factually, concisely and tactfully to small and large groups of employees, taking into account the audience and nature of information. Determine and analyze the costs and benefits of electing to use external e-learning contractors, write requests for proposals (RFP) or task releases, evaluate and select vendors, and manage contracts. Proficiently use learning technology tools (such as Adobe Captivate, Articulate Storyline, and Camtasia Studio, as well as photo, video, and sound recording software) and common MS Office application (e.g., Word, Excel, Power Point). Establish and maintain mutually beneficial working relationships. Collaborate and coordinate closely with all levels of employees and leaders across SMUD.
Desirable Qualifications	Experience developing, delivering and managing large-scale e-learning projects. Relevant certifications such as: ATD CPLP; ATD Master Instructional Designer; ATD Blended Learning Certificate  or ATD e-learning Instructional Design Certificate.
Additional Posting Info for Candidate	COVER LETTER REQUIREMENT: Please respond to the following in your cover letter.  Failure to respond to these inquiries/questions may preclude you from moving forward in this process. 1. Background - Please provide the following information:  a. Work experience - Include position title, department, company name, years in position. Begin with your most recent position and work backwards.  b. Education & Training - Include degrees earned or in progress; name of the institution you attended; dates attended; plus, any learning and development related certifications or additional training relevant to position. 2. Learning and Development Experience - Please describe your experience with the following:  a. Learning and development needs assessment and evaluation.  Please describe your experience in performing needs assessment and gap analysis, and developing learning and development solutions.  Specify your role and responsibilities, years of experience and where your experience was acquired.    b. Learning and development project management:   Please specify your experience with developing and implementing learning and development projects.   List any enterprise-wide applications.  Specify your roles and responsibilities, years of experience and where your experience was acquired.    c. e-learning instructional design and curriculum development:  Please describe your experience with e-learning instructional design, curriculum development and training delivery.  Specify your roles and responsibilities, years of experience and where your experience was acquired.   3. Data analysis and interpretation:    Please describe your experience with compiling, analyzing and interpreting data, especially related to training data.   List specific work efforts, your role and responsibilities, what the data elements were, how you analyzed the information and how you used this information.      4. External learning and development vendor management:  Describe your experience with identifying, assessing, hiring and managing external learning and development vendors, including writing and evaluating requests for proposals and contract management experience.   Specify your roles and responsibilities, years of experience and where your experience was acquired. 5. Professional Development Please list any professional training-related organizations in which you maintain an active membership. What is the nature of your activities with these associations?
Removal Date	05-Apr-2017

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