Trainer - Rocklin, CA 

Global Supply Chain (GSC), a division of Gap Inc. is searching for a dynamic learning & development professional to design and deliver on-going training programs. This position is responsible for delivering multimedia based training programs using virtual and web authoring platforms and technologies. This role will use a variety of media to increase learning potential and enable GSC to promote a dynamic training network for digital and global expansion.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the employee functional and organizational objectives for the GSC Logistics network by designing, developing and delivering training content.

• Design intuitive and engaging eLearning courses that support independent and sustainable learning.

• Facilitate virtual, on-the-job, and formal classroom trainings as needed.

• Under the support of the Instructional Designer: design course storyboard and develop multimedia based learnings to support virtual cross-site and in-person facilitation and partnerships.

• Partner with Instructional Designer to conduct needs, learner and task analysis to identify best training design and delivery method.

• Provide leadership as the central Learning and Development point-of-contact for the campus/region assigned.

• Communicate ongoing transformation efforts and updates to teams of their changing environment in order to instill accountability and support.

• Build rapport and trust across network to positively influence and impact organization to accelerate the change acceptance process.

• Partner with Instructional Designer to perform data analysis on performance patterns, learner retention, and application for improving training curriculum.

• Partner with Instructional Designer to assess return on investment (ROI) of training programs and identify solutions to improve training efficiency.

• Increase organizational performance results by exploring and developing new training solutions and initiatives.

• Utilize the Learning Management System to create courses and classes. Update classes with attendance and grades to ensure accurate reporting.

• Work in close partnership with Operations to support the performance quality and efficiencies through appropriate and timely training interventions.

• Assist in the delivery of training sessions conducted by various business leaders (e.g. Merchants, Vendors, IT, LP, Safety, Finance, etc.).

• Partner with Instructional Designer, L&D Manager, department leaders and subject matter experts to ensure development is on course.

• Delivery of Gap Inc. training as needed.

• Maintain training standards provided by the Instructional Designer to meet prescribed timelines. Communicate any project roadblocks to L&D Manager.

• Delivery of training content which supports the organization’s functional and organizational objectives.

• Partner with Instructional Designer and L&D Manager to improve training effectiveness by identifying and utilizing new approaches and techniques. Continually suggest improvement for on-going/supplemental training programs.

• Identify critical issues and report them to the L&D Manager.

• Support the greater Global Logistics training design and facilitation as needed.

• Ensure effective communications—up, down, and across the business.

• Interact with all members of the Operations Team, key business partners and Human Resources.

Knowledge, skills & abilities:

• Classroom Training Development, Virtual Course Design, eLearning Development, Multimedia Training Design, On-the-Job Training, video authoring and Instructional Design experience.

• Skilled in virtual and formal classroom facilitation.

• Strong understanding of training and adult education theories.

• Experience with performance management technologies, Microsoft Office products, HTML, and web authoring software.

• Excellent analytical, communications and decision-making skills.

• Strong instructional design/writing skills.

• Excellent interpersonal skills.

• PC skills: Microsoft Office—Word, Excel, PowerPoint, Access or other software/database skills, photo and audio editing software, Adobe programs such as Adobe Connect and PDF Writer.

• Excellent at utilizing resources and finding answers and solutions in ambiguous environments and complex situations.

• Highly self-motivated; takes initiative on own development and seeks new skills.

Physical requirements:

• Requires standing for long periods of time while training a class (5-8 hours per day).

• Requires an interactive, hands-on training approach through walking around the training environment for various periods of time.

• Ability to coordinate and setup learning environments, activities and materials

• Ability to flex work schedule to meet business needs, including nights and weekends.

• Ability to travel as needed

Minimum educational level:

• Bachelor’s degree or equivalent experience.

Minimum experience:

• At least 5 years of training experience

• Knowledge of Learning Management System administration.

• Knowledge of Contact Center and/or Distribution Center systems and processes strongly preferred.

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