Learning Design Specialist II - Roseville, CA

Description

Under the direction of the Revenue Cycle Education Lead, the Learning Design Specialist II is responsible for learning and development opportunities instrumental in the skill, development and retention of new and existing staff and clients. The primary responsibilities of this position is in the design, validation, development, and maintenance of training courses within the Revenue Cycle Education Team (RCET) through direct collaboration with operation teams and subject matter experts. The Learning Design Specialist II must have subject matter knowledge and any applicable designations in supported Electronic Health Record (EHR). This position is expected to manage learning events from concept to conclusion and will include soliciting feedback on the effectiveness. Training programs will include classroom instruction, online programs, independent study modules and on-the-job training (chair-siding). The incumbent may be asked to engage in and/or design peer development through formal train-the-trainer initiatives.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Qualifications

Education

Bachelor's degree or equivalent education/experience required. 

Experience
• Demonstrated experience and a proven track record in Education and Training in an organization of significant size and complexity, hospital business operations, information systems, and/or patient accounting applications, as typically acquired in 5 years of acute hospital patient accounting positions required.
• Experience developing and delivering complex and varied curriculum and course requirements, materials, and logistics
• Experience participating in Training standards, processes, policies, procedures and service level agreements
• Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships desired

Knowledge
• In-depth knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account
• A comprehensive knowledge of Training management functions in a variety of student settings
• Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, MediCal, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), commercial third party payers, managed care contracts and coordination of benefits
• Knowledge of healthcare industry including medical terminology and billing, ICD/CPT coding
• Familiarity with medical terminology and the medical record coding process
• In-depth knowledge of Revenue Cycle applications, including Hospital Patient Accounting
• Knowledge of adult learning principles/theory or instructional systems design theory
• In-depth knowledge/ awareness of all areas related to Training and how they interrelate
• Knowledge of principles, methods, and techniques related to compliant healthcare billing/collections
• Familiarity with Training management functions in acute and non-acute settings, and Lean methodologies
• Expert knowledge of instructional design software such as Storyline, Captivate, Camtasia, etc
• Knowledge of course development methodologies
• Knowledge of Patient Management information system applications, preferably EPIC

Skills
• Ability to design learning content that meets Revenue Cycle business needs and is suitable for onsite, facility and remote staff
• Ability to execute strategy and communicate knowledge of business processes and enabling technologies, specifically in a Education and Training function
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery
• Data entry skills (minimum 50-60 accurate keystrokes per minute)
• Requires strong accuracy, attentiveness to detail and time management skills
• Aptitude to conceptualize, plan, and implement stated goals and objectives
• Ability to independently set and organize own work priorities for self, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that demands a high degree of accuracy and productivity in cooperation with individuals having diverse personalities and work styles
• Ability to communicate and work with patients, physicians, associates, Sutter Health leadership, multiple direct patient care providers and others in order to expedite the patient accounting process. Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
• Ability to comply with Sutter Health policies and procedures
• Excellent ability to identify, prioritize, resolve and / or escalate complex problems promptly
• Excellent ability to establish, develop and manage customer relationships
• Ability to learn new applications/software systems effectively and efficiently
• Ability to communicate ideas both verbally and in writing to interact with others using on-on-one contact, formal presentations, and group discussions
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Ability to develop effective working relationships/ networks within and outside the organization
• Skills using spreadsheet, word processing, and basic statistical software applications, preferably Microsoft Suite
• Well-developed process design, implementation, and improvement skills
• High-level problem identification/ mitigation/ resolution and analytical skills
• Requires the ability to work with and maintain confidential information

Primary Location

: California-Greater Sacramento Area-Roseville

Organization

: Sutter Shared Services

Employee Status

: Regular

Posting Type: Internal

Benefits: Yes    Position Status: Non-Exempt    Union: No

Job Shift: Day    Shift Hours- 8 Hour Shift

Days of the Week Scheduled: Monday-Friday    Weekend Requirements: None

Shift Start Time: 0800    Shift End Time: 1700

Schedule: Full Time    Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity, or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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