Learning & Development Specialist - eLearning & Data Analytics - SMUD - Sacramento, CA

29 Mar 2017 9:02 AM | Anonymous

Learning & Development Specialist - eLearning & Data Analytics - Sacramento, CA  

Learning & Development Specialist (Journey) eLearning & Data Analytics
Position Type Regular - Full Time
No. of Openings 1
Base Salary Annual Low $86,827
Base Salary Annual High $108,390
Eligibility List Yes
Selection Process Hiring Interview
Initial Review
Qualifications Interview Exam
Purpose Join a dynamic team who delivers a comprehensive suite of enterprise-wide programs and course offerings serving all 2,250 SMUD employees. Training programs our team supports include leadership development, education assistance, new employee orientation, mandatory/regulatory training, the corporate Learning Management System (LMS), and career development programs.

We are seeking highly motivated candidates who are excited about making an impact on the entire organization.
In addition, our internal business clients frequently come to us seeking ways to improve employee and organizational performance, and enhance engagement through our award winning, nationally recognized Learning and Development programs and services.

Our team, Corporate Learning & Development, ensures SMUD’s success by providing programs and services that optimize individual and organization performance.

In this role, it’s up to you to analyze learning needs and then design, develop and deliver value-added e-learning training solutions.  You will also analyze and report key training data metrics to provide insight into training usage, impact, and future requirements.  All of this is in direct support of fulfilling SMUD’s strategic and business objectives.  
 
FOCUS:  Design and development of e-learning; Data Analysis and Reports
 
KEY QUALIFICATIONS
We’re looking for exceptional talent to augment our dynamic team.   You must be highly skilled in designing, developing, delivering, and evaluating e-learning solutions with at least three years of directly related experience. 
 
You must be well versed in analyzing learning and development needs, working collaboratively with clients and applying best practice instructional design and delivery methods, specifically through e-learning methodologies.   
 
You must also be able to analyze training use and impact data, draw meaningful conclusions, and help forecast requirements, all for the benefit of the entire enterprise.
 
And you must be strongly self-directed and a team player who can successfully engage with employees and leaders at all levels across the enterprise. 
 
Are you up to the challenge?

NOTE:  Please see Cover Letter Requirement in "Additional Posting Information for Candidates" below.
 
Major Duties & Responsibilities
  • Evaluate and determine short and long-term learning and development needs based on analysis of business requirements, considering both internal organizational factors and external environmental conditions. Assess whether e-learning is an appropriate solution vs. other potential solutions (instructor-led training, communications, performance support / job aids, etc.).
  • Conduct business, learning and employee performance analysis as an internal consultant by working with managers, supervisors and employees to determine performance needs and KSA (knowledge, skill and ability) gaps.  You will proactively identify skill-related risks to the business and employee performance.  You will also perform root-cause analysis and design and deliver e-learning and development strategies to close gaps, including other forms of “on demand” performance support such as job aids, quick reference guides, videos and checklists.
  • Design, develop, deliver and manage a wide array of enterprise-wide e-learning courses, projects, programs and services that support and advance SMUD’s business strategies, and meet identified learning and development needs.   You will set instructional and performance objectives that use adult learning principles and address differences in learning styles, while also considering different levels of prior knowledge of a given subject.
  • Compile and analyze a wide variety of ILT and e-learning training data, including but not limited to use, impact, and cost to formulate trending information and identify key drivers and dependencies.  You will coordinate closely with our Corporate Learning & Development team, business unit training representatives and end-users, to help standardize collection and reporting of training data.  All of this is aimed at improving operational efficiencies, and helping to anticipate/forecast future training requirements.
  • Manage external learning and development vendors to ensure a high quality of service and financial management, through effective contract management and performance monitoring.
  • Apply Kirkpatrick evaluation framework, e.g., measuring the impact of the training you design to ensure learning gain, on-the-job application and cost/benefit analysis.
  • Perform other related duties as assigned.
Minimum Qualifications Experience:
Three or more years of progressively responsible and relevant work experience in employee e-learning needs assessment; e-learning instructional design; e-learning project and/or program development and delivery; data analysis and evaluation and measurement methods and practices.

Education:
BA/BS degree from an accredited college or university majoring in Learning & Development, Adult Education, Instructional Design, Psychology, Public or Business Administration or related field is highly desirable.

Knowledge of:
  • Concepts and systems related to adult learning
  • Instructional design and delivery methods (including ADDIE, SAM and other rapid or agile frameworks)
  • e-learning design, development and delivery, principles and practices
  • Best practice data analysis and interpretation techniques and practices
  • Methods to evaluate and measure learning impact
  • Business and employee performance improvement methods
  • Human Performance Improvement (HPI) gap analysis concepts and techniques
  • Employee coaching techniques
  • Program and project management principles and practices
Skill to:
  • Analyze business strategies and objectives to determine employee learning and development needs.
  • Design, develop, and deliver e-learning solutions, including facilitating (e.g., via WebEx) online courses and providing stand-alone, e-learning training modules.
  • Design, develop, deliver and manage large-scale enterprise-wide e-learning and development projects and/or programs. Create courses from basic PowerPoint slide conversions with narration and quizzes to more complex courses with branching, scenarios, interactions with links, buttons, and variables; previous experience with e-learning authoring tools such as Adobe Captivate, Articulate Storyline. Lectora Snap and others. Ability to package courses to meet SCORM/AICC e-learning standards.
  • Synthesize both ILT and e-learning training use, impact and cost data, determining key trends, drivers and dependencies; forecast training needs based on historical and current information.
  • Proactively analyze skill-related risks to the business; develop and present value-added learning and development plans to management, and gain support for such plans.
  • Effectively leverage Learning Management systems for course management, e-learning course publishing, online testing, etc.
  • Test and assess employees and provide effective feedback and coaching.
  • Communicate technical and non-technical information clearly, factually, concisely and tactfully to small and large groups of employees, taking into account the audience and nature of information.
  • Determine and analyze the costs and benefits of electing to use external e-learning contractors, write requests for proposals (RFP) or task releases, evaluate and select vendors, and manage contracts.
  • Proficiently use learning technology tools (such as Adobe Captivate, Articulate Storyline, and Camtasia Studio, as well as photo, video, and sound recording software) and common MS Office application (e.g., Word, Excel, Power Point).
  • Establish and maintain mutually beneficial working relationships.
  • Collaborate and coordinate closely with all levels of employees and leaders across SMUD.


 
Desirable Qualifications Experience developing, delivering and managing large-scale e-learning projects.

Relevant certifications such as: ATD CPLP; ATD Master Instructional Designer; ATD Blended Learning Certificate  or ATD e-learning Instructional Design Certificate.
 
Additional Posting Info for Candidate COVER LETTER REQUIREMENT: Please respond to the following in your cover letter.  Failure to respond to these inquiries/questions may preclude you from moving forward in this process.

1. Background - Please provide the following information:

 a. Work experience - Include position title, department, company name, years in position. Begin with your most recent position and work backwards.

 b. Education & Training - Include degrees earned or in progress; name of the institution you attended; dates attended; plus, any learning and development related certifications or additional training relevant to position.

2. Learning and Development Experience - Please describe your experience with the following:

 a. Learning and development needs assessment and evaluation.  Please describe your experience in performing needs assessment and gap analysis, and developing learning and development solutions.  Specify your role and responsibilities, years of experience and where your experience was acquired.
 
 b. Learning and development project management:   Please specify your experience with developing and implementing learning and development projects.   List any enterprise-wide applications.  Specify your roles and responsibilities, years of experience and where your experience was acquired.
 
 c. e-learning instructional design and curriculum development:  Please describe your experience with e-learning instructional design, curriculum development and training delivery.  Specify your roles and responsibilities, years of experience and where your experience was acquired.
 
3. Data analysis and interpretation:   
Please describe your experience with compiling, analyzing and interpreting data, especially related to training data.   List specific work efforts, your role and responsibilities, what the data elements were, how you analyzed the information and how you used this information.   
 
4. External learning and development vendor management: 
Describe your experience with identifying, assessing, hiring and managing external learning and development vendors, including writing and evaluating requests for proposals and contract management experience.   Specify your roles and responsibilities, years of experience and where your experience was acquired.

5. Professional Development
Please list any professional training-related organizations in which you maintain an active membership. What is the nature of your activities with these associations?


 
Removal Date 05-Apr-2017

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