Career Opportunities

Program Coordinator - Elk Grove, CA

Assists in operating and managing all aspects of a small group of Champions programs.  Effectively maintains the relationship between Site Director/ Instructor and Area Manager to include training, human resources, marketing, customer/client relations, financial systems, quality control and physical facility.  Provides age appropriate programs to all children enrolled.  Develops and maintains positive customer and community relations.  Establishes strong working relationships among all site staff in the area.

PRIMARY DUTIES AND RESPONSIBILITIES

·       Provide guidance, support and monitor performance of Site Staff.

·       Monitor appearance, quality and overall operation of programs.  Update Area Manager/ Regional Manager on a weekly basis.

·       Ensure sites comply with all federal and state laws, KLCSP policies and procedures, and/ or school contract.

·       Makes frequent trips to each program providing guidance and support.

·       Completes all required paperwork and record keeping on a timely basis and in an organized, up-to-date manner.  This includes all site files (e.g., student, personnel, health and safety files, attendance, etc.)

·       Meets all company, state and/ or contract requirements for the position.

·       Develops and maintains professional working relationships with all site staff.

·       Assists in recruitment, selection and training of qualified staff.

·       Develops staff through ongoing training and completion of site visits.

·       Ensures that state staffing regulations are met at all times.

·       Anticipates staffing needs and prepares accordingly.  Substituting when necessary.

·       Counsels staff on performance issues.  Consults with Area Manager/ Regional Manager and follows guidelines for disciplinary action procedures.

·       Responds and follows up on all enrollment inquires.

·       Works with Area Manager/ Regional Manager to develop marketing strategies to increase enrollment.

·       Develops and actively maintains positive communications with clients and parents.

·       Recognize parent concerns and evaluates a course of action, responding professionally.

·       Ensures staffs are aware of specific parent concerns.

·       Familiarize self with all aspects of the area’s budget.  Ensure that all aspects are managed effectively and within budgetary constraints for all area sites.

·       Ensure that all computer related record keeping is accurate and completed on time.

·       Manage staff hours to be within budgeted amounts.

·       Oversees the condition of the equipment; recommends repair/replacement as needed.

 

Qualifications

 

KNOWLEDGE AND EXPERIENCE REQUIREMENTS

SKILLS/EXPERIENCE: 

 

      ·    Must be at least 21 years old 

·       Must be qualified by demonstrated knowledge, training and experience to fulfill the responsibilities of the position.  This will include, but not be limited to, experience planning, marketing, recruitment, development, management, customer service experience, computer knowledge, and strong interpersonal skills.

·       Ability to quickly build rapport in the local community, area faith- based organizations and school administration to encourage student enrollment/ retention manage client satisfaction.

·       Experience containing costs and implementing cost savings measures.

·       Proficiency with Microsoft Office (Word, Excel) and ability to execute report maintenance, record keeping, and budget management.

·       Willingness and ability for up to 40% local and area travel

·       2 years experience in related areas of education and/ or business preferred.

·       Minimum 1 year prior experience managing staff, operations and budgets.

·       Must meet state requirements for the position

 

EDUCATION: 

 

·       30 college credits in ECE or EDU related studies 

 

PHYSICAL DEMANDS:

 

·       Must be capable of bending, crouching or kneeling at children’s level.  Must be able to lift up to 50 pounds.  Must be able to reach at and above shoulder height.  Must be capable of frequent changes of position throughout the work shift.  May be required to drive van with children.

 

WORK ENVIRONMENT:  

 

• Indoor and Outdoor environment typical of a childcare, school, enrichment setting.

Apply Now

TIP Facilitator - Auburn, CA

DescriptionOVERVIEW: 
The Transition Facilitator implements the core functions of the TIP Model to 15 youth and young adults ages 14-24 with mental health challenges in Western Placer County.  The Facilitator ensures the continuity of planning, services and supports by working directly with young people and his/her support team in order to help facilitate the young person’s future through the identification and attainment of the youth’s goals.  
 
DIRECT REPORTS:  
 

• None

 
QUALIFICATIONS:
        Required
 

1. Bachelor's Degree in Behavioral or Social Sciences field
2. Minimum of 1-3 years’ experience working with individuals with emotional/behavioral difficulties
3. Knowledge/skills/abilities in the unique needs of transition age youth

 
Preferred
 

1. Master's Degree in Behavioral or Social Sciences field

 
RESPONSIBILITIES INCLUDE (but not limited to):
 

1. Carry a caseload of 15 youth and young adults, ages14-24 who struggle with mental health and/or behavioral challenges.
2. Facilitate support team meetings at the convenience of the team utilizing the TIP Model philosophy.
3. Engage young people as well as their support teams in the process of planning for the individual’s future utilizing culture and age-appropriate, individualized services and resources built on the team’s strengths across various life domains to include: employment/career, educational opportunities, living situation, personal effectiveness and wellbeing, and community-life functioning
4. Develop and model skills such as: problem solving, decision-making, goal setting, advocacy, assertiveness, interdependence while simultaneously allowing individuals to experience natural consequences.
5. Coach/teach life skills (such as: symptom management) which coincide with the youth’s individualized goals
6. Help to ensure a safety net by involving formal and informal supports who will be able to continue assist/guide the individual beyond involvement in the program.
7. Complete necessary documentation to include: assessments, intake, generating reports, session write-ups, tracking outcomes, data entry into computerized charting system and keeping paper-based charts.
8. Provide needed transportation to enable a youth to participate in his/her support team meetings as needed.
9. Collaborate and coordinate within Unity Care and other community and county resources in order to better serve assigned caseload.
10. Provide oversight and direction to interns/volunteers/mentors that assist with casework.
11. Attend staff meetings and trainings as identified by supervisor/contracting agency.
12. Other duties as assigned.

 
ESSENTIAL DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
 
 

1. Ability to read and interpret documents and procedure manuals.  Ability to write routine reports and correspondence
2. Ability to speak effectively before groups of students or employees of organization
3. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
4. Ability to deal with problems involving several concrete variables in standardized situations
5. Ability to identify negative disruptive behaviors and redirect behavior using mediation techniques
6. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
7. The employee must occasionally lift and/or move up to 50 pounds.
8. The employee may be required to make and/or receive physical contact in the process of delivering First Aid/CPR or Handle with Care, or in training to those methods.
9. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
10. Ability to get CPR and First Aid certificate within 30 days of start date, and maintain a current certificate
11. Must clear a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check including fingerprinting before start date and maintain clearance
12. Must clear a health screening, including TB before start date and maintain clearance
13. Must be at least 21 years of age and able to work in a Community Care Licensed Facility
14. Must be able to drive, have a valid driver’s license, clean driving record and maintain a clean driving record.
15. Meet and maintain the minimum vehicle liability and property insurance limits (in order to be insured by our insurance carrier for transportation of residents)

 Apply Now

Senior Learning & Development Specialist - Folsom, CA

SUMMARY Under the direction of the AVP Employee Services, designs, develops and conducts training programs to develop skills of new leaders and to improve leadership effectiveness for more tenured leaders. Develops and supports Brand Promise training to enrich awareness and integrate behaviors into SAFE’s culture. Responsible for developing programs to enhance employee satisfaction and engagement and assists with other organizational development initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and implement training and development programs that enhance leadership skills to ensure a high quality leadership team, and to promote SAFE’s culture of service through brand promise training. Conducts needs assessments, and evaluates outcomes. * Analyzes employee turnover drivers and works with leaders to formulate retention strategies. * Assist in identifying risk management strategies and incorporate applicable strategies in job descriptions and employee training * Co-plan and coordinate company-wide employee recognition programs, celebrations, and other HR-related events (Encore Sales Awards, Exceptional Performer Awards, Take Your Child to Work Day, CU PIE Speech Competition, KVIE Phone Bank Drives, Retirements, Anniversaries, etc.) * Conduct training for new employees in New Employee Orientation * Coordinate implementation of organizational employee and leadership engagement surveys and assist with analyzing results * Develop, organize, and manage SAFE’s position descriptions * Assist in identifying risk management strategies and incorporate applicable strategies in job descriptions and employee training * Provide assistance with organizational projects related to employee engagement, culture, retention, etc. * Provide support to leadership by assisting with employee relations issues * Assist with researching legal matters and writing employment related policies and procedures * Manage the exit review process * Prepare and manage event and training budget * Complete other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual should also possess some form of leadership skills to effectively direct trainees while in a training class environment and have the ability to properly evaluate comprehension and application of subject material. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE Bachelor's degree (B.A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Prior experience working in a human resources position handling employee relations matters; knowledge of employment law; experience developing job descriptions.

CERTIFICATES, LICENSES, REGISTRATIONS PHR or SPHR certification strongly desired.

OTHER SKILLS AND ABILITIES * Demonstrated success developing and presenting classroom training programs * Strong knowledge of adult learning principles * Excellent skills in the following: written and verbal communication, presentation, organizational, research, analytical, technical and creative problem solving * Strong PC skills (MS Office products). * Possess an understanding of various e-learning techniques, and where relevant, being involved in the creation and/or delivery of online learning initiatives * Ability to research new technologies and methodologies in workplace learning and presenting this research * Ability to quickly learn and apply new processes and technologies * Ability to work with minimal supervision * Ability to present a positive, professional appearance and convey a professional demeanor in the performance of assigned duties * Manage multiple projects in fast-paced dynamic environment

Required experience:

• Corporate training of sales, custoemr service, branding, marketing, etc.: 5 years

Apply Now

Call Center and Operational Support Trainer - Granite Bay, CA

As a CAMG Trainer you will be responsible for the initial and ongoing training for the Customer Account Management Group (CAMG) teams.  This includes new hire training, new processes/product rollouts as well as continuing education and professional growth courses.  You will create, participate in and deliver training programs.  You will work closely with the entire Training and Quality Team to align courses and learning path with the Company and business unite goals.  A wide degree of creativity and self-motivation are qualities you possess.   High energy and passion for providing tools for success are what you are known for.  

Responsibilities

• Overall responsibility for enhancing training content including:
  oCreate and own content development for all CAMG Call Center and Operational Support positions
  oDelivery of materials and training program
  oManage content based on feedback and amend/revise programs as necessary in order to adapt to changes occurring in the work environment
  oDevelop ongoing follow up training to emphasize learnings across all CAMG functions
  oEstablish appropriate delivery methodology for all course materials, including initial training and follow up
  Develop training programs and materials; including PowerPoint presentations, reference pieces, overviews, handouts, tests, and laboratory exercises as needed
  Conduct and participate in multiple training programs in person or virtually
  Determine training objectives with management team
  Ensure content and tools is current and relevant
  Evaluate trainees' readiness to complete essential daily tasks and drives the test out process
  Works with subject matter experts to ensure that learning solutions enable end user to successfully understand new concepts, processes or products
  Work towards shared goals with other members of the Training team
  Performs continuous assessment and improvements to the program
  Determine appropriate learning solutions for a variety of learning styles with varying skill levels
  Design and implements programs to improve performance and efficiency
  Drive additional projects such as new hire, continuing education, new process and product rollouts to help keep current with CAMG policies and processes
  Stay abreast of process and policy changes that affect SolarCity CAMG procedures and call center/operations support employees
  Responsible for finding exciting and creative ways to deliver training information and material
  Own other projects as needed by executives or as business needs change
  

Qualifications

• Bachelors Degree required
  1-3 years of experience in the training field or a related area
  Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training
  Proven time management and organizational skills
  High proficiency in MS Office Suite and related presentation products is required
  Ability to use or learn to use web online learning tools to create and administer training
  Professional composure, approachability, and interpersonal skills
  Familiarity with standard concepts, practices, and procedures within the solar industry are a plus
  Excellent customer service skills required
  Event Planning abilities
  Previous experience working remotely is a plus
  Previous Sales and Construction experience is a plus
  Demonstrated knowledge of adult learning theory and application
  Ability to travel 20% of the time as business needs change
  Must be able to successfully pass a pre-employment background screen

 

Benefits for Full-Time Positions

 

• Competitive compensation with many positions incentivized
  Paid training with the nation’s leader in solar power
  Full benefits package including health, vision, and dental insurance
  Attractive vacation, sick and holiday pay
  401(k) savings plan
  Employee referral program
  Eligibility to receive equity in the company
  Career path opportunities for top performers
  

 

 

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 

 

Apply Now

Employment Training Specialist - Sacramento, CA Job Description:
We will grow value through diversity by attracting, developing, and retaining individuals from a diverse pool of top talent who will drive our business, thrive in an innovative environment, understand our customers, and represent our communities.  We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, military/veteran status, disability, sexual orientation or any other protected classification. Coordinate and provide systematic instruction and positive behavior management strategies. Develop adaptations Provide support services not available within the consumers natural environment. Facilitate the integration of consumers with developmental disabilities in natural and preferred environments.
Experience and Skills:
Bachelor of Arts in related field and at least two years experience providing training, supervision and support services to adults with developmental disabilities in integrated settings: or two years related experience.   Must be committed to the principles of normalization and support the potential of adults with developmental disabilities for community integration.   Ability to communicate information effectively and professionally facilitate planning in a group setting.   A valid California Drivers License is required as well as at least minimum California auto insurance coverage.   Ability to physically provide for consumers safety and well-being (i.e. lifting, transferring, positioning, etc.)
Additional Information:
Job Level:   Mid Career (2+ years)	Number of Openings:   1
Years of Experience:   2 - 5 Years	Level of Education:   BA/BS
Salary:   $ 12.87 to 13.00 per hour	Starting Date :   ASAP

Apply Now

Operations Coordinator - Sacramento, CA

Founded in 1997, College Track is a national non-profit organization that empowers students to achieve their dream of a college education. This organization exists to increase high school graduation, college enrollment, and college graduation rates among students from low-income communities, thereby closing the achievement gap and creating a college-going culture for students who are under-represented in higher education. By providing comprehensive college access services to students over the course of 8-10 years, College Track ensures that each of its students has the resources necessary to get into and graduate from college. One hundred percent of College Track seniors graduate from high school, 90% of our students are accepted to 4-year colleges, and 53% complete college in 6 years compared to the nationwide average of 22% for low-income students.

College Track will support close to 2,000 high school and college students at centers in East Palo Alto, Oakland, San Francisco, Sacramento, New Orleans (LA), Aurora (CO) and Los Angeles. In the Oak Park neighborhood of Sacramento, we will serve approximately 120 students in the 2015 – 2016 term.

Position

Reporting to the Operations Manager, the Operations Coordinator (OC) will support day-to-day operations of the center and provide key support to the Operations Manager. Additionally, the Operations Coordinator will participate in and/or support program activities and have direct accountability for meeting the organization's bottom line goals in the areas of attendance, retention and data evaluation.

Primary Responsibilities

• Program Operations: Support operational procedures, administer daily snack, safely operate College Track vehicle(s) when transporting students and/or staff to/from the center, chaperone student activities as needed, participate in the planning and implementation of events. Collect content and compile monthly newsletters.
• Budget Management: Maintain the center's finance binder, calculate spending projections, and order supplies as needed.
• Data Monitoring and Reporting: Track students' attendance and notify families, track and report students' community service hours, update accurate information in[[http:Salesforce.com|Salesforce.com]], student files and on Excel spreadsheets. Assist the Operations Manager in maintaining the progress of work-plans.
• Site Maintenance: Maintain center appearance and functions, regularly update center bulletins and news boards, and create visuals as needed.
• Resource Management: Ensure center resources are accounted for, updated, stocked, and organized (e.g. office supplies, workshop supplies, library books, technology, vehicle maintenance, etc.). Take snack inventory weekly; supplies inventory monthly.
• External Relations: Phone parents regarding student updates or center events as needed, greet walk in guests/visitors and provide reception support, assist the Site Director in the annual recruitment process, including delivering presentations, hosting student interviews, and outreaching to community partners.
• New Projects: Special projects as assigned by the Site Director and Operations Manager.

Qualifications

First and foremost, the Operations Coordinator must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are norms. Additionally, candidates should have an interest in working with high school age youth and must posses the following qualifications:

• 4-year college degree or be currently enrolled in a bachelor's degree program
• 1-2 years of office management experience
• Valid California driver's license
• Exceptional organizational skills with a keen attention to detail and ability to manage a wide range of projects and tasks
• Strong interpersonal skills with collaborative and customer-service orientation
• Excellent communication skills, both written and oral
• Strong learning orientation that accepts and incorporates direct feedback
• Goal-oriented and strong commitment to meeting College Track goals
• Proficiency in Microsoft Office programs (e.g. Word, Excel, PowerPoint)
• Experience with databases; experience with[[http:Salesforce.com|Salesforce.com]] preferred
• Demonstrate the ability to meet and maintain federal, state, local and College Track guidelines including, but not limited to, fingerprint clearance and negative TB test
• Fluency in Spanish a plus

Work Schedule

College Track Sacramento primarily operates along a traditional academic calendar. Therefore, hours will occasionally fluctuate depending on our program schedule (e.g. winter and spring breaks). From late August 2015 through mid-June 2016, the Operational Coordinator would need to be available at these times:

• Monday – Thursday afternoons through evening
• Friday mornings through early afternoon

Classification(s): Hourly, At Will (Non-Exempt)

Payroll Status: $10.50 – $15.00 DOE (approximately 18 - 24 hours/week)

Projected Start Date: August 18, 2015

Apply Now

Director of Education and Training - Rancho Cordova, CA

General Summary 

 

With general direction, plan, prioritize, coordinate and monitor actives in the Eyefinity Education and Training department to ensure 

accurate, timely and efficient training and implementation customer service levels are being adhered to. Manage, train and evaluate staff to 

achieve and maintain department standards. Develop and deliver programs that support business needs and customer satisfaction goals. 

 

 

Essential Functions 

 

Provide leadership and oversight of all software implementations and training programs as part of a go-live implementation plan 

 

Make on-going recommendations to process improvements, implementation consultations and our delivery of software implementations as 

they relate to projects in our CRM 

 

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company 

measurements including upward evaluation, employee satisfaction survey, retention, etc. 

 

Monitor performance of direct reports; provide prompt and objective feedback, coaching and counseling, including corrective action plans 

as appropriate; collaboratively develop individual development plans for all staff; conduct performance reviews and recommend salary 

increases; coordinate with all departments to ensure all staff receives appropriate training 

 

Provide leadership and mentor the training and education department by increasing their optical experience and growing their presentation 

and consulting skills 

 

Lead team to analyze and diagnose diverse training issues 

 

Effectively work with diverse Dr/staff community and solve escalated issues 

 

Lead and/or Sponsor Education and Training development projects 

 

Plan and coordinate educational conferences and virtual conferences that further enhance our customer’s experience and develop our staff 

 

Recommend and implement procedural and system changes to deliver quality training and implementation programs to customers 

 

Establish effective relationships with Eyefinity department managers to enable consistent and effective representation of the Education 

team within Eyeyfinity solutions 

 

Be alert to customer trends and potential problems developing that negatively impact training and implementation. Elevate issues as 

appropriate 

 

Educate business partners regarding applicable training technology, functions and processes that are available and practical to assist in 

achieving their business goals 

 

Develop unit budget, monitor expenses to ensure costs are within established levels; seek out process improvements that result in 

administrative cost savings without a negative impact to the quality of service provided to customers

Facilitate change with other departments on processes, procedures and systems for continuous improvement; develop and implement 

communication strategies that support Eyefinity and the division Mission, Vision, Value and Goals 

 

 

Job Specifications 

 

Typically has the following skills or abilities: 

 

A Bachelor’s Degree or related field or equivalent experience 

 

Twelve years of training/education experience with proven success in developing creative and innovative training and implementation 

programs 

 

Twelve years management/leadship experience 

 

Excellent written and oral communication skills 

 

Ability to analyze work processes and a background in a Healthcare Practice management system 

 

Proven ability to develop and manage training programs 

 

Strong background in Project Management 

 

Previous consulting or optical industry experience

Experience in education of end user clients in the health care industry 

Successful implementation process to improve efficiency and effectiveness 

Experience leading remote employees

Preferred Skills:

The information above describes the general nature of the position and serves as a summary of the typical job functions, It's not a 

comprehensive list of all possible job responsibilities, tasks, or duties. 

 

Apply Now

Director of Customer Services - Sacramento, CA

About Us:

We are a successful vendor in the email marketing/social media space.  Our clients are typically experienced marketers in small to medium businesses, which require the successful delivery of email and social media campaigns.  They value our service as a strategic marketing tool.  Our clients appreciate our focus on problem solving and our hands-on service.  Our company was founded in 1998, is privately owned and has been profitable since inception. Our environment is informal, technical and fast-paced.

Responsibilities:

• Manage a staff of customer support technicians, account managers and sales support representatives.

• Develop and deliver inbound and outbound customer support and training services.

• Provide assistance in customer onboarding and training.

• Encourage client growth and retention through service offerings

•  Provide billable professional services  

Requirements:

• Technical staff management experience

• Technical support experience

• Multi-function management experience

• Experience in the development of technical service programs or products

Bonus Points:

• College Degree

• Graphical/video design/development

• Newsletter authoring

• Social media skills

Perks:

• Financial compensation: $100K+

• 401K

• Medical/Dental Insurance

• Paid Time Off

Apply Now

Director, Corporate Learning & Technical Training - San Ramon, CA

This is a key role with substantial opportunity to positively impact Accela’s growing business by introducing and managing comprehensive technical training and talent development programs aimed at growing our internal employee knowledge-base and technical skills through partnerships across all functional areas.

 

The successful candidate will work with Accela’s leadership team to assess development needs, perform gap analysis, design and lead programs that build knowledge, skills and capabilities in the areas of industry, products, technical competence, leadership and company values. The educational content and programs will be designed to attract, retain, continuously challenge and grow our employees; develop and enhance functional competencies; and expand and share the internal knowledge across functions.

 

Job Responsibilities

• Design and develop innovative and highly effective technical and general training programs and processes to improve the depth of the company knowledge base
• Partner with Professional Services, Customer Support, Engineering, Sales, Marketing and Product Management departments to identify training and development needs and to develop and implement a curriculum in each area
• Support Accela’s management objectives with training and awareness in support of employee development and ability to meet performance metrics
• Partner with HR to develop and implement a curriculum for on-boarding and to design, develop and implement leadership development strategies, programs and solutions to engage, challenge, and grow our future leaders
• Identify potential risks and bottlenecks, and pro-actively plan alternative approaches to mitigate those risks
• Develop and document curriculum, incorporating various training mediums (i.e. hands-on training, e-training, seminars and blended approaches), learning materials and handouts, practice and testing materials, to accommodate different learning styles
• Evaluate training for effectiveness and make continuous improvements to curriculum and delivery. Routinely measure the effectiveness of training and development solutions and make adjustments as necessary
• Manage the Corporate Learning Management System including schedule of courses and training, training logistics, training records and metrics, etc.
• Oversee the Corporate training budget to ensure cost-efficiency and productivity of training resources

 

Required Qualifications:

• 5+ years of progressive technical and general training experience in the software or high tech industry
• Experience in curriculum design; training program administration; training methodology; and designing coursework
• Excellent written and oral communications skills that are audience appropriate applying the style and delivery necessary to impact the audience
• Strong organizational, analytical and project management skills combined with technical aptitude
• Strong Microsoft Office (Excel, Word, PowerPoint) skills
• Adaptable to shifting priorities and changes in direction
• Adept business acumen; ability to understand, articulate, and apply business concepts
• Demonstrated ability to follow defined processes and procedures to achieve results
• Strong sense of accountability and ownership
• Bachelor’s degree in related field
• Travel as required

 

Desired Qualifications:

• Master’s degree preferred
• Certifications in education/training preferred
• Leadership and organizational development experience

 

We offer competitive salaries and excellent benefits.

Accela is an Equal Opportunity Employer.

Apply Now

Trainer, Writer, Analyst - Sacramento, CA

Delegata is a premier consulting and systems integration firm specializing in business Solutions, Enterprise Architecture, Project Management, Application Development, Process Alignment, PMO, Organization Change Management, Technology Migration, Planning and Analysis. At Delegata, the single most important element that contributes to our overall success is the quality of our team. We are looking for results-oriented people with top-notch technical and management skills. Positive, energetic, and self-motivated people would best reflect our corporate culture. 

The Trainer, Writer and Program Analyst is responsible to support client projects where the business has to prepare to adopt new solutions to conduct their daily business. The individual will learn newly deploying systems and train users on this system. Also, the individual will need to understand high-level business process, document business processes across multiple organizational boundaries, and write detailed procedures to be used by other analysts to complete their work using the new solutions being put in place. 
A most important quality is being able to quickly understand and train on solutions and complete documentation within the context of the client business model and culture. Typical practices will include moderate to heavy interaction with business analysts, drafting process and/or procedure documentation, review of documentation and updates for comments, review of methods for compliance with regulation and statute, and transferring knowledge and documentation to the client for their ongoing management and maintenance. The individual must be highly responsive to changing demands in a dynamic operational environment. 


Qualification Requirements 

Required Education Level: 
• Bachelor of Arts or Sciences in a Related Discipline 

Required Experience: 
• 6 years training on a new information system, preferably a case management system. 
• 6 years minimum in delivering business writing or technical writing for business programs. 
• 1 year minimum interpreting State statute and regulation for business compliance. 
• Demonstrated experience on at least two projects in defining or interpreting business processes and building support documentation at a detailed level. 
• Must be able to understand complex information and communicate the information to people with diverse professional backgrounds. 
• Provide samples of regulation procedure documentation. 

Desired Qualifications 

Desired Education Level: 
• Formal Training or Education in technical or business writing. 
Desired Experience: 
• Delivering services in a collaborative team environment within the State of California. 
• Conversant with new technology in delivery of technical information, including the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video. 
• Delivering services to multiple non-collocated offices. 

Required Competencies 
Certifications or Training: 
• Education or experience in business program compliance with statute and regulation is desired.

To apply, go to http://recruiting.delegata.com/RecruitmentMgmt/RMResponse/Careers.asp. 

All qualified candidates, please send questions to recruiting@delegata.com. 

Delegata is an EOE/M/F/V/D employer.

Apply Now