Director of Customer Services - Sacramento, CA

About Us:

We are a successful vendor in the email marketing/social media space.  Our clients are typically experienced marketers in small to medium businesses, which require the successful delivery of email and social media campaigns.  They value our service as a strategic marketing tool.  Our clients appreciate our focus on problem solving and our hands-on service.  Our company was founded in 1998, is privately owned and has been profitable since inception. Our environment is informal, technical and fast-paced.

Responsibilities:

• Manage a staff of customer support technicians, account managers and sales support representatives.

• Develop and deliver inbound and outbound customer support and training services.

• Provide assistance in customer onboarding and training.

• Encourage client growth and retention through service offerings

•  Provide billable professional services  

Requirements:

• Technical staff management experience

• Technical support experience

• Multi-function management experience

• Experience in the development of technical service programs or products

Bonus Points:

• College Degree

• Graphical/video design/development

• Newsletter authoring

• Social media skills

Perks:

• Financial compensation: $100K+

• 401K

• Medical/Dental Insurance

• Paid Time Off

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