Director of Education and Training - Rancho Cordova, CA

General Summary 

 

With general direction, plan, prioritize, coordinate and monitor actives in the Eyefinity Education and Training department to ensure 

accurate, timely and efficient training and implementation customer service levels are being adhered to. Manage, train and evaluate staff to 

achieve and maintain department standards. Develop and deliver programs that support business needs and customer satisfaction goals. 

 

 

Essential Functions 

 

Provide leadership and oversight of all software implementations and training programs as part of a go-live implementation plan 

 

Make on-going recommendations to process improvements, implementation consultations and our delivery of software implementations as 

they relate to projects in our CRM 

 

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company 

measurements including upward evaluation, employee satisfaction survey, retention, etc. 

 

Monitor performance of direct reports; provide prompt and objective feedback, coaching and counseling, including corrective action plans 

as appropriate; collaboratively develop individual development plans for all staff; conduct performance reviews and recommend salary 

increases; coordinate with all departments to ensure all staff receives appropriate training 

 

Provide leadership and mentor the training and education department by increasing their optical experience and growing their presentation 

and consulting skills 

 

Lead team to analyze and diagnose diverse training issues 

 

Effectively work with diverse Dr/staff community and solve escalated issues 

 

Lead and/or Sponsor Education and Training development projects 

 

Plan and coordinate educational conferences and virtual conferences that further enhance our customer’s experience and develop our staff 

 

Recommend and implement procedural and system changes to deliver quality training and implementation programs to customers 

 

Establish effective relationships with Eyefinity department managers to enable consistent and effective representation of the Education 

team within Eyeyfinity solutions 

 

Be alert to customer trends and potential problems developing that negatively impact training and implementation. Elevate issues as 

appropriate 

 

Educate business partners regarding applicable training technology, functions and processes that are available and practical to assist in 

achieving their business goals 

 

Develop unit budget, monitor expenses to ensure costs are within established levels; seek out process improvements that result in 

administrative cost savings without a negative impact to the quality of service provided to customers

Facilitate change with other departments on processes, procedures and systems for continuous improvement; develop and implement 

communication strategies that support Eyefinity and the division Mission, Vision, Value and Goals 

 

 

Job Specifications 

 

Typically has the following skills or abilities: 

 

A Bachelor’s Degree or related field or equivalent experience 

 

Twelve years of training/education experience with proven success in developing creative and innovative training and implementation 

programs 

 

Twelve years management/leadship experience 

 

Excellent written and oral communication skills 

 

Ability to analyze work processes and a background in a Healthcare Practice management system 

 

Proven ability to develop and manage training programs 

 

Strong background in Project Management 

 

Previous consulting or optical industry experience

Experience in education of end user clients in the health care industry 

Successful implementation process to improve efficiency and effectiveness 

Experience leading remote employees

Preferred Skills:

The information above describes the general nature of the position and serves as a summary of the typical job functions, It's not a 

comprehensive list of all possible job responsibilities, tasks, or duties. 

 

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