Operations Manager, Training & Quality - Sacramento, CA
DISH supports more than 150 DISH In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.
Operations Managers of Training and Quality plan, coordinate, and direct training and development programs for customer facing employees throughout the region they support. Managers are accountable for ensuring field technicians are delivering quality workmanship through our quality inspection program; while also ensuring customer service results by producing properly trained management and field technicians. Other responsibilities as follows:
A successful Operations Manager of Training & Quality will have the following:
Apply Now
Curriculum and Training Developer - Roseville, CA
PASCO scientific is a world leader in 21st Century technology solutions for science education. Our products are coveted by science teachers around the world for their quality and ease of use in the classroom. Located in Roseville, CA we have been serving science educators for over 50 years. Please join us to make a difference in science education. The role of the Curriculum and Training Developer (CTD) at PASCO scientific is multi-faceted depending on project and training requirements. Using PASCO scientific equipment the CTD designs, develops and writes standards-based laboratory and field activities for middle school and high school science classes. The CTD creates and delivers training and professional development to educators who use PASCO software and hardware in their classes to teach science.
Responsibilities—Curriculum Design and Development • Apply principles of learning, learning styles, and various instructional design approaches and processes to the creation of lab activities. • Conduct needs analysis and prepare clear learning objectives for the science curriculum. Identify users’ needs, analyze, organize and transform complex science concepts into engaging, and effective instructional activities. • Test and debug science activities for quality assurance. Ensure that all information is accurate, consistent, easy to understand, and well organized. • Contribute to the development of efficient processes for content development. Apply processes to own work. • Maintain expertise in current middle school and high school science education markets, including pedagogy and approaches, competition, and opportunities. Responsibilities—Training and Professional Development • Design and deliver workshops in a classroom setting and virtual classroom (webinar format). • Participate in the planning, and coordination of ongoing professional development based on educational research. • Present complex and newly developed lab activities. Conduct lab demonstrations. • Encourage and support the development and implementation of innovative, effective instructional programs based on an inquiry approach to learning science. • Design, plan and deliver training sessions ranging from one day to 3 or 4 days. Assist in designing and delivering long-term complex trainings. • Participate in designing and developing a strategy to deliver the most effective blend of media for new professional development experiences. Skills and Abilities • A team player with excellent interpersonal skills. • Strong analytical, problem-solving, technical writing, communication, and instructional design skills. • Able to prioritize and demonstrate thoroughness in all aspects of work performed. • Complete assigned project tasks on time and in quality fashion, with the ability to recognize implications of, and prioritize tasks effectively. • Work collaboratively with others to produce and deliver inquiry-based science curricula and professional development. • Technically proficient and demonstrated ability to learn new tools quickly.
Organization: Sacramento State College of Continuing Education
Duration: 30- or 90-Day Contract /renewable based on needs of project
Start Date: May 2015 // Close Date: until filled
COMPENSATION: Commensurate with experience, qualifications, and recommendations.
Candidate will work virtually and be paid as an employee of California State University.
Must be available to periodically meet face-to-face with project stakeholders in Sacramento.
Description
The Instructional Designer (ID) collaborates with the Sr. Instructional Designer and client stakeholders and subject matter experts in creating and specifying a program’s design and then manages the content/production to execute that design, shepherding the project through client stakeholder reviews, a live pilot, and implementation.
Specifically, the ID:
Executes the instructional design
Manages project and client relationships
Performs content development
Please submit cover letter, resume (with work location and contact information), business writing sample, and compensation requirements (see above).
Please do not contact individuals in the organization directly.
Send inquiries to Deborah George at dgeorge@csus.edu
Deloitte Consulting LLP is one of the world's leading Management Consulting Firms for executable strategy, operations, technology, and human capital advisory services. The Consulting Practice is built around integrated core capabilities - people, process and technology and industry expertise - the capabilities needed to help clients tackle their most complex challenges.
Human Capital
It is our mission to enhance an organization's value through people. How are we doing this? By redefining human capital and how it is managed and measured. By assembling a highly talented and integrated team of broad-based Business Consultants and deep Technical Specialists. By fostering an environment of innovation. By investing aggressively in leading-edge metrics, methodologies, and tools. And, simply, by being more than your typical Human Resources Consulting Practice.
Organization Transformation& Talent
Organization Transformation & Talent (OT&T) provides solutions to drive leaders’ transformation agenda by addressing the human factors affecting an organization’s ability to reach its strategic objectives. OT&T uses business oriented data ‑driven solutions to deliver Strategic Change, Organization Design and Governance, culture and Technology Adoption solutions that enable the success of the organization’s transformation goals. OT&T focuses heavily on the talent and leadership agenda in organizations to increase their competitive advantage and differentiate themselves in the market. OT&T also focuses on enhancing sales force effectiveness through focusing on sales talent, development and performance management.
The Organization Transformation & Talent Practice is looking for qualified Managers with experience in the area of Learning Solutions, which includes enterprise learning strategy, operations, and governance; learning systems, technologies, and infrastructure; formal learning design and development; and informal, on-the-job leaThe Learning Technologies Team within LearningSolutions focuses on LMS, mobile and other technologies that support learning.rning .
Learning Solutions
This service offering focuses on optimizing the value of, and return on, talent development investments through development, growth and maintenance of knowledge capital. The Learning Technologies Team within Learning Solutions focuses on LMS, mobile and other technologies that support learning.
Dice Id : 10106525
Position Id : 18690002000005572
To Apply, click Here
Manager, Contact Center Quality - Rancho Cordova, CA
The Manager, Contact Center Quality is expected to provide a Quality Management Program to maximize the effectiveness of all service delivery systems and financial performance. Engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Effectively manages all aspects for developing and delivering a quality program for the assigned contact center(s), including identifying training and developmental opportunities. Works closely with contact center management, staff and providers to ensure that all fiduciary and contact center goals are met. Develops curriculum and delivers training to staff and reports on improvement attributable to training. The incumbent must have strong communication skills and be able to successfully interact with all levels of positions within the organization. Proactively determines quality developmental priorities through planning, coordination and engaging staff and providers to meet the care center's administrative, operational and support requirements. The Manager, Contact Center Quality has a responsibility to safeguard patient health and financial information. REQUIREMENTS: - Possesses 3 years of managing a contact center quality management program in a large and multi-site organization with workforce optimization technology. Has demonstrated success in developing quality programs to ensure high performing customer center contact center with superb customer and employee satisfaction that consistently met/exceeded operational, service, and budget goals and metrics. Demonstrated ability to identify, create and deliver effective training in a contact center environment. 5 years contact center quality management experience with 3 years in a healthcare environment preferred. Experience managing and delivering quality programs in a mutli-channel contact center preferred. Previous management experience in a union environment preferred. Bachelor's Degree in business or similar field, or equivalent experience required. Equivalent experience should include contact center management and quality management. - Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action. - Ability to translate organizational strategy into operational improvements using Quality Management Program. - Fluent in current contact center technologies including Knowledge Management, Learning Management Systems (LMS) and Content Delivery Systems. - Has experience developing a quality program to improve patient service delivery through quantitative and qualitative measurements such as patient surveys and contact center performance metrics. - Excellent facilitation, presentation, communication, organization, conflict resolution skills and capabilities. - Superior leadership and facilitation skills, particularly in cultivating a high-performing, highly engaged and diverse team. Has a successful record of developing and coaching contact center staff. - Advanced knowledge of Microsoft Excel, Access, Word, and PowerPoint. - Learning Management Systems (LMS) experience such as Cornerstone and content authoring tools - Adobe Captivate or Articulate. - Experience managing Knowledge Management Systems. For more information and to apply, please visit www.dignityhealthcareers.org (Job ID 1500008201)
Derivative Operations Manager, Officer - Sacramento, CA
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $28.19 trillion in assets under custody and administration and $2.45 trillion in assets under management as of December 31, 2014, State Street operates globally in more than 100 geographic markets and employs 29,970 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,970 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Affirmative Action/Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, national origin, ancestry, ethnicity, age, disability, sexual orientation, gender, gender identity, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status or other characteristics protected by applicable law.
Education Programs Consultants - Sacramento, CA
Working under the direction of the Administrator in the Instructional Resources Unit and the Director of the Curriculum Frameworks and Instructional Resources (CFIR) Division, the Education Programs Consultant will have primary responsibility for carrying out the following duties:
Individuals who are eligible for all methods of appointment may be considered (e.g. list appointment, transfer, re-instatement, surplus, State Restriction of Appointments (SROA), re-employment, Training & Development assignment). For information on how to obtain list eligibility, please visit the CalHR website athttp://www.jobs.ca.gov/. All applicants must clearly indicate the basis for their eligibility in the “Explanations” section on the Standard State Application Form (STD 678). Applications will be screened and only the most qualified candidates will be interviewed.
Submit a State Application (Form 678) to: Gloria Dobson (PC 4823) Curriculum Frameworks & Instructional Resources Division 1430 N Street, Ste. 3207 Sacramento, CA 95814 (916) 319-0628
APPLICATIONS MUST BE RECEIVED BY: Until Filled
Training Officer I - Sacramento, CA
Under the direction of the Training Officer II, the incumbent identifies and analyzes individual and group training needs, identifies sources for meeting those needs, and works with others to ensure that those needs are met in a cost-effective manner with the degree of initiative and independence appropriate for a journey-level employee.
Submit a State Application (Form 678) to: Tanya Gianni/PC 2612 California Department of Education Personnel Services Division 1430 N Street, Suite 1802 Sacramento, CA 95814 916-319-0685
APPLICATIONS MUST BE RECEIVED BY: April 29, 2015
Curriculum Development Specialist - Rancho Cordova, CA
Professional with experience in curriculum development and online learning, exposure to instructional design principles, and a keen eye for copy editing and formatting sought for “Curriculum Development Specialist” role with Western Electrical Contractors Association, Inc., a statewide electrical trade association which provides educational solutions to the industry. Position is based out of our Northern California headquarters in Rancho Cordova, CA.
Essential Functions of the position:
Knowledge, Skills and Experience (Required):
Knowledge, Skills and Experience (recommended):
The position is full-time and includes benefits. Compensation is competitive and based on experience and qualifications.
Learn more about our organization, Western Electrical Contractors Association, Inc., at www.goweca.com.
Please submit your resume and a cover letter explaining why you’re a good fit for the position, as well as your salary requirements. Applicants who progress to the interview phase will be asked to submit an example of curriculum or eLearning product development work. We look forward to hearing from you.
© ATD Sacramento Chapter Mail@tdsac.org
Thanks to the generosity of QuestionPro and its Survey Software we are able to track new and exciting data for our stakeholders. QuestionPro's advanced features allow us to collect responses and distribute vital information to participants.