Career Opportunities

Senior Instructional Designer - Sacramento, CA 

Position Description

This position is for a Sr. Instructional Designer supporting Optum 360 Center of Excellence operations. This position owns the end to end design and maintenance of learning programs required to support the back-end revenue cycle. Performs organizational needs analyses for all businesses within Optum 360 and works very closely with key business contacts including operations, legal and compliance to ensure all modules are current and in line with business need.  Collaborates with Training resources to ensure the appropriate programs, courses, and measurements are in place.  Translates analyses into workable, engaging, and interactive learning modules for classroom, web, and computer based delivery.

Performs Quality Auditing (QA) and peer reviews of design projects. Mentors, coaches, and provides guidance to existing, new, and junior members of design team. Conducts Train the Trainer sessions on newly created content and programs for the delivery staff.

This position will initially focus on the design of new hire role based employee onboarding curriculum, as well as system work books in a primarily instructor-led training environment.

Primary Responsibilities:    

Instructional Design and Development

• Follows industry standard design process model(s) for assigned projects    
• Anticipates customer needs and proactively develop solutions to meet them    
• Perform medium to large sized needs and audience analyses with segment teams supported    
• Develop learning assessments / quizzes / proficiency tests / knowledge checks for use before or during training delivery and tools/resources for evaluating/measuring post-training learning effectiveness (e.g., scenarios, case studies, knowledge checks, assessments, performance exams, surveys, focus groups, etc.)    
• Proficiently works with Articulate, Storyline, Captivate, Illustrator, or other similar tools to design, develop and deploy engaging learning events    
• Mentors, coaches, and provides guidance to other, junior members of design team     
• Manage internal Quality Assurance review process    

Project Management

• Manage end to end life-cycle of medium and large sized projects    
• Run projects concurrently affecting multiple Transactions business units    
• Develop, document, and communicate project plans for assigned projects (e.g., in-scope/out-of scope elements, time frames, resources, roles/responsibilities, priorities, feasibility analyses, risks/assumptions)    
• Continuously engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps, business issues (e.g., quality data, production data), specific knowledge, skills, behaviors needed to achieve desired performance levels    

Facilitation/Delivery of Training Programs  - Estimated up to 20%

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

• Undergraduate Degree or comparable experience
• 3+ years of Instructional Design experience including instructor-led training in a corporate environment for the classroom and via WebEx, designing user guides, participant / facilitator guides, and job aids, and designing computer-based training using Articulate, Captivate, Flash, or similar authoring tool
• Proven track record of utilizing adult learning principles to design effective, engaging and innovative learning solutions such as ADDIE or Leaving ADDIE for SAM
• Experience in leading large-scale development of curriculum, including classroom, webinar, and computer based training modules
• Ability to deal with Ambiguity (write content on topics you are not the expert, leverage development and escalation process(s), SMEs, process documents etc. for content and media)
• Proven record of using automation and technology to improve efficiency and lower costs
• Proven record of excellent time management, organizational, prioritization skills, and demonstrated Agility (ability to manage multiple/competing priorities & wear multiple hats) 
• Dynamic verbal and non-verbal communicator, create and maintain a collaborative work environment with critical business partners, ability to garner the buy in of multiple areas
• Position will preferably be located in Sacramento, CA, but a telecommuter may also be considered.
  

Preferred Qualifications:

• Captivate, Storyline, On24, and/or Zabrazapps experience
• Revenue cycle experience is a plus
• Training Certification (CPLP, etc) Advanced degree in Instructional Design Technology or related field
• Prior management of Systems Training Design and Re-Design projects
• Experience with Learning Management Systems desired
• Experience creating processes, guidelines, and procedures for training organizations
• Process mapping / documentation experience
• Prior experience supporting healthcare, claims, insurance, and/or medical billing organizations

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: industrial design, technology, Sacramento, CA, California

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Instructional Design Consultant - Sacramento, CA

Job Description

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Independently analyzes performance needs, designs, develops, and assesses Line of Business-specific learning solutions that are focused on technical and/or soft skills. Creates and develops performance and competency-based learning and performance support solutions for a variety of technical and functional needs for a Line of Business or specific functional area. This role will support Wells Fargo Merchant Services training needs and other projects as assigned.

Consults with business partners and Learning & Development professionals utilizing knowledge of instructional design (ID) methodology to understand learning needs and address the impact, success, and opportunities for improvement of existing learning solutions. May partner with senior ID consultants, and business leaders to develop performance-based learning that furthers team member development. Manages own projects effectively by ensuring all tasks are completed on time.

Locations: Phoenix, AZ; San Francisco, CA; Walnut Creek, CA; Sacramento, CA; Addison, TX; Charlotte, NC; Fargo, ND

Required Qualifications

• 2+ years of instructional design experience
• 1+ year of Captivate experience
• An active Instructional Design Methodology certification

Desired Qualifications

• Advanced skills in multiple instructional design tools and technology (e.g., Captivate, PowerPoint for Centra Classroom)
• Ability to work effectively, as well as independently, in a team environment
• Strong project management skills
• Excellent verbal, written, and interpersonal communication skills
• Strong influence skills
• Experience building partnerships and consulting effectively with leadership
• Ability to deliver results with speed and agility

Other Desired Qualifications

Ability to lead design projects of varying scale and medium to high complexity

Disclaimer

Learning and Development Officer

Rabobank, N.A., an award-winning commercial bank with more than $15 billion in assets, provides personalized service and a full array of quality products to individuals, businesses, and food and agribusiness clients. From Red Bluff to the Imperial Valley, the bank’s California network of branches and financial service centers, multi-function ATMs, and innovative online and mobile banking services empower customers to bank when, where and how they want. Rabobank’s more-than-1,600 employees take pride in helping to improve their communities personally and professionally.

Rabobank, N.A. is part of the Rabobank Group, which is rated one of the world’s safest banks by Global Finance Magazine. The Rabobank Group is a global financial service provider and the premier lender to the global food and agricultural industry.

Your Function:

Rabobank, N.A. has an exciting opportunity for a Learning and Development Officer in our Roseville Executive Offices. The Learning and Development Officer is responsible for assessing organizational development needs and for developing solutions potentially including training courses, human capital solutions and coaching programs. The incumbent will also maintain knowledge of succession planning, competency models, performance management and other organizational development skills. Must have excellent communication, organizational and people skills. Occasional ravel is required for this position.

Responsibilities will include and are not limited to the following:

• Oversees organizational and talent development programs including management, implementation and delivery, including scheduling.
• Administers programs by personally facilitating or managing training sessions and/or assigning specific training tasks to other personnel.
• Identifies and manages external vendors for potential assignments and assists with managing vendor relationships when individual programs are outsourced.
• Partners Human Resources in the creation/maintenance of human capital initiatives.
• Works closely with peers, other Human Resource Department staff and management in other divisions to create and maintain Learning & Development Plans.
• Ensures these Plans are relevant and support employees’ professional growth and career advancement.
• Develops and maintains leadership and management training materials, including instructional guides/procedural manuals, job aids, reference tools, and Level I-III evaluation instruments, multimedia visual aids and all other educational materials including web based learning.
• Works with subject matter experts to ensure materials are accurate and complete.
• Plans and leads organizational development initiatives such as Employee Engagement Survey, Performance Management and Succession Planning by cultivating relationships with key clients to successfully implement change programs.
• Partners with Cultural Champions to support cultural awareness/integration and engagement programs and maintains program materials to keep them current.
• Keeps informed of new developments, methods and techniques in the learning and organizational development field and incorporates these methods into strategic objectives.
• Deliver and facilitate original multi-model programmatic management development course focusing on topics of leadership vs. management, self-awareness, goal setting, high performing teams, delegation, problem solving and career development.
• Administer 360 degree feedback process.
• Administer and interpret personality and cognitive ability assessments for development.
• Develop and deliver E-Learning modules illustrating history, organizational design and business practices.
• Works with L & OD management to update or create department policies and procedures, and ensures all employees are properly trained therein.
• Performs all other duties as assigned by supervisor.

Your Profile:

Successful candidates will possess the following: 

• Bachelor’s Degree or equivalent with minimum of 5 years related training/presentation delivery experience with demonstrated communications skills required; Human Resources background preferred
• Must have the ability to make administrative decisions and cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
• Must possess excellent time management and organizational skills and be a self-starter. Ability to motivate and encourage staff participation during training sessions required. Regular travel required according to training needs.
• Computer proficiency with Microsoft Office Suite required. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and business correspondence. 
• Must possess excellent written and oral communication skills in order to speak effectively before groups of employees of the Bank.

We Offer:

Rabobank is committed to attracting, retaining and rewarding employees. We offer competitive salaries, bank wide cash bonus plans, generous benefits and a supportive work environment with global career growth potential.

Additional Information:

Rabobank is an Equal Opportunity- Affirmative Action Employer M/F/D/V.

Interested?

For immediate consideration, please complete an on-line application and/or submit your resume.

Apply Now 

 SSS-1528282    Learning Delivery Administration Team Member - Sutter Shared Services

Description

Coordinates all activities associated with the learning management system (Healthstream) for assigned region/affiliate. Serves as the learning management system Administrator. Administers all course assignments, communication regarding assignments, course curriculum and test updates, and course completion reports. Performs authoring activities (simple authoring and course publishing) in partnership with region/affiliate educators and subject matter experts. Provides technical, reporting and basic analytical support to assigned region/affiliate. Administers learning and organization development intervention wrap-up activities and evaluation process. .

Partners with other HR Team Members to help deliver learning and organization development coordination and logistics services on behalf of Sutter Health and to help build a high-performing HR Service Delivery Team. Supports creating and building Learning Administration Team that is focused on delivering results by providing effective coaching, by seeking and responding to regular performance feedback, assisting with orientation and appropriate training of team members.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Qualifications

Education:

AA/AS degree or the equivalent combination of education and experience required. BA/BS degree desired.

Experience
• Experience in a learning administration or organizational development function is required
• Experience of working with multiple processes and serving multiple customers is required
• Experience in a health care setting is preferred
• Experience in a service delivery environment is preferred
• Experience with a start-up organization is a plus
• Experience with eLearning authoring tools (e.g. Captivate, Lectora SNAP, photoshop, Articulate, etc.) is required

Knowledge
• Must be familiar with organizational learning and development administration processes
• General knowledge of learning/training concepts and principles of adult learning
• General understanding of HR functions including learning administration
• Basic knowledge of regulatory training requirements to assist affiliates/regions in making assignment recommendations to ensure compliance, preferably healthcare related
• Knowledge of shared services center / contact center operations and associated human resource issues and solutions desired

Skills
• Ability to perform day-to-day Learning Administration Team activities to ensure that customer priorities are met
• Ability to communicate ideas both verbally and in writing to influence others and strong listening skills
• Ability to ask the right questions to understand true business needs
• Ability to build and maintain strong relationships with internal and external clients
• Ability to coordinate with other human resources team members to deliver seamless customer service
• Ability to analyze data, identify information trends and determine solutions
• Ability to identify concerns before they become problems, and to propose solutions to the concerns
• Ability to operate effectively in a fast-paced environment
• Ability to adapt to a changing environment and adaptability to changing priorities and working with multiple customers
• Ability to navigate learning management systems to make assignments, assemble courses, and generate reports as needed
• Requires accuracy, attention to detail and organization skills
• Requires the ability to use SharePoint and the web
• Requires training and meeting facilitation skills
• Proficient in Microsoft Word, Excel and PowerPoint and learning management systems and eLearning authoring tools (e.g. Captivate)
• Requires the ability to work with and maintain confidential information

Primary Location

Organization

Employee Status

Accepted Applications: All Candidate Applications Accepted

Benefits: Yes    Position Status: Non-Exempt    Union: No

Job Shift: Day    Shift Hours- 8 Hour Shift

Days of the Week Scheduled: Monday-Friday    Weekend Requirements: None

Schedule: Full Time    Hours Per 2wk Pay Period: 80

Instructional Designer - Sacramento, CA

Are you up for the challenge of developing effective e-Learning in a fast-paced environment?  Do you enjoy creating teaching systems that make the acquiring of knowledge easier and more appealing to the learner?  If so, you may be the right professional to join our growing team.

Within our culture of learning, you will design and develop engaging online instruction using creativity and sound instructional strategies.  To succeed in this dynamic role, you will need either:

• ·       Three years of experience in education or training with education equivalent to graduation from college, or

• ·       One year of experience performing instructional design duties with the State of California

Additionally, you should have experience using current course authoring and development tools such as:

• ·       Adobe Captivate, Premiere, and Photoshop

• ·       Articulate Storyline and Studio

• ·       Microsoft PowerPoint

• ·       Photographic and video production equipment

In return, you will receive all of the benefits and security of State employment, including:

• ·       Healthy work/life balance with a 40-hour workweek

• ·       Variety of medical, dental, and vision insurance options

• ·       Retirement – defined benefit pension and 401(k)

• ·       Transit subsidy

• ·       Generous paid time off

• ·       Free parking at our newly constructed Elk Grove campus

Don’t miss out on this exciting opportunity – apply today at www.ChangingPrisonHealthCare.org to get the ball rolling.  You may also contact Roberta at (916) 691-6017 with any questions about this position.  EOE.

Instructional Designer Hodes Posting Copy

Ready to join our team of training professionals who believe in teaching with technology? You’re in the right place.

You’ll find information on salary, benefits, and professional qualifications we require below:

• ·       $5,053 – 6,325 monthly salary 

• ·       For details on the many benefits we offer, please click here 

• ·       To learn about the Minimum Qualifications for this position, please read the Job Bulletin

Take the first step and click “Apply Now” at the top or bottom of this page.  Once submitted, your application will be reviewed to ensure you meet the Minimum Qualifications and, if you do, the Training and Assessment exam will be sent to you for completion.

•MS/MA degree in Organizational Development, Adult Education, Human Resources or related field.
•Experience working in a professional services environment.
•Experience in a nationwide multi-site environment.

TO APPLY:

https://workforcenow.adp.com/jobs/apply/posting.html?client=geiinc&jobId=38064&source=IN

• Techniques, principles, practices and standards for electric transmission and distribution substations, network and underground transmission construction and maintenance; 
• Federal, State and local safety and hazardous waste laws, codes industry best practices related to distribution and transmission system construction and maintenance;
• metrics and unit cost development; principles of supervision as well as IBEW and OSE Memorandum of Understanding, SDPs and other special agreements; process design and principles for continuous process improvement; principles of leading and managing multi-discipline, cross-functional teams in a process centered organization;
• techniques, work processes associated with the construction and maintenance of transmission and distribution systems and techniques of performance plan and evaluation development and administration for the staff;
• develop performance metrics and accountability for the staff; principles and practices for taking disciplinary action and conducting investigations, including the Positive Discipline Program;
  
• coordinate the work of the function or unit with other SMUD entities; prepare and implement safety plans, procedures and practices for unit;
  
• develop and implement new and revised policies and procedures to provide for the effective operation of the area of responsibility;
• principles and practices for budget development and administration;
• procedures and practices for monitoring and managing projects;
• procedures and methods of auditing;
• standard operating procedures for modern office equipment including a computer and applicable software; 
• English grammar, punctuation and vocabulary standards. 
  

• Achieve results through the efforts of other people, establish and maintain effective working relationships internally/externally;
  
• plan, organize, direct, control, and review the work of others; prepare performance plans and evaluations for the staff;
  
• develop performance metrics and accountability for the staff and sub-segment; coordinate the work of the function or unit with other SMUD entities;
  
• prepare and implement safety plans, procedures and practices for unit;
  
• develop and implement new and revised policies and procedures to provide for the effective operation of the area of responsibility;
  
• design, maintain and document processes;
  
• respond quickly to changing priorities;
  
• read and interpret engineering plans, diagrams and drawings;
  
• provide effective reporting to management;
• evaluate and resolve complex technical or management issues;
• develop and conduct oral presentations to internal and external audiences;
• assess emergency jobs and conduct and direct operations and repair work in a safe and timely manner;
• effectively explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally;
• interpret, analyze and apply pertinent SMUD policies, procedures, regulations, requirements, goals and plans
• understand and apply applicable personnel laws, codes and regulations;
• make innovative recommendations for improvement in construction and maintenance processes;
• recognize program/project barriers and propose solutions for their resolution;
• utilize a personal computer and/or computer terminal, systems and software relevant to the job;
  
• communicate effectively orally and in writing internally/externally. 
  

TO APPLY:

https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?jobId=237742&PartnerId=25810&SiteId=5203&source=Indeed.com&sourceType=PREMIUM_POST_SITE

• Develops and maintains course curriculum; designs, creates and updates training aids, such as manuals, handouts, course exercises and visual aids 
  
• Consults with management and staff to identify specific skill/knowledge gaps, training objectives, work situations and changes in policies and procedures 
  
• Delivers instruction using multiple modalities including but not limited to: one-on-one, classroom, teleconferencing, web-based training, and computer-based training 
  
• Partners with management, internal training, consultants and HR to identify additional training needs, as required for new and current staff 
  
• Evaluates training curriculum and elicits feedback; modifies programs as needed 
  
• Prepares and facilitates client-specific and clinical type training in addition to new hire orientation, CPR, First Aid administration and additional on-boarding activities 
  
• Provides input regarding the formulation and modification of policies and procedures pertaining to agency training 
  
• Maintains current service line specific knowledge as well as organizational and industrial trends; makes appropriate recommendations for new or updated training programs
  

• A competitive compensation/benefits package including 401(k) with company matching 
  
• Annual bonus plan 
  
• A rewarding work environment 
  
• Meaningful relationships with your co-workers and the individuals we serve 
  
• Time Off & Holiday Pay 
  
• Family-oriented environment, casual dress 
  
• Employee discounts; fun employee events 
  
• Dynamic work environment, no day is ever the same as the next 
  
• On-the-job training including paid CEU opportunities, career development and advancement opportunities 
  
• Access to jobs throughout the nation-wide Network 
  
• Mileage reimbursement
  

JOB SUMMARY:

Serves as a community based advocate and resource to reconnect members to care and services. Works directly with community groups promoting health education and services directly related but not limited to River City Medical Group’s (RCMG) Health Literacy Initiative. Performs nonclinical paraprofessional duties and is thoroughly familiar with the members’ community and the resources available. Exercises independent judgment and discretion in assisting members with all aspects of their health and wellness needs.

RESPONSIBILITIES:

• Assist in the development of content for RCMG’s Health Literacy Initiative.
• Provide hands-on training and support of the Health Vault system to encourage members to share their health information for tracking purposes.
• Lead, develop, and execute initiatives designed to improve the member experience.
• Identify the needs of the member population and make recommendations to Care Services Manager.
• Refer members, families and visitors to appropriate services and resources.
• Build relationships with members, families and community groups to create an environment that fosters optimum member experience.
• Supports the member experience by sharing information and tools to help members create healthy habits.
• Demonstrate professionalism, diplomacy, and patience while working with a diverse population.
• Encourage members to build support systems through family, friends, and community for positive long-terms results.
• Educate and empower members to navigate the healthcare system.
• Support member access to community resources for housing, food, employment and other services.
• Provide written and oral updates at departmental meetings.
• Maintain confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
• Perform other related duties as required.

EDUCATIONAL REQUIREMENTS:

• Associate degree in a related field
• BA or BS preferred
• The education requirement may be waived based upon applicable work experience

Required Licensure/Certification:

• Valid California Driver’s License
• Proof of automobile insurance

QUALIFICATIONS AND EXPERIENCE:

• Three years experience in the medical industry.
• Previous “Member Relations” experience in an IPA, health plan, or health care setting preferred.
• Excellent oral and written communication skills.
• Exceptional critical thinking skills.
• Capacity to solve mid-level problems with minimal supervision.
• Exhibit professionalism, confidence and sincerity while quickly and positively engaging members.
• Aptitude to develop and present training materials to a diverse audience.
• Ability to exercise excellent time management.
• Provide and receive constructive job and/or industry related feedback.
• Maintain confidentiality and appropriately share information on a need to know basis.
• Ability to consistently deliver excellent customer service.
• Outstanding attention to detail and ability to document information accurately.
• Ability to effectively and positively work in a team environment.
• Microsoft Office Suite experience required, including MS Word and MS Excel.
• Reliable transportation.

River City Medical Group is an Equal Opportunity Employer.

Job Type: Full-time

RIVER CITY MEDICAL GROUP