Manager, Learning Delivery - Sacramento

GENERAL DESCRIPTION:
Manage the development of training programs, and as approved, oversee the implementation and delivery of programs to employees by Employee Development Facilitators. Collaborate with the Sr. Manager, Learning & Development on the continued improvement of Learning & Development operations, techniques and tools. Work with various department management to produce programs that are strongly focused on overall Credit Union mission, vision, core values and business objectives. Supervise and lead the activities of the Learning Delivery team. 

TASKS, DUTIES, FUNCTIONS:
Maintain an ongoing assessment of operations and soft skills training programs, their delivery and facilitator methodology, support and/or skills development. Ensure that operational and soft skills training courses consider adult learning principles and multiple learning styles. Facilitators are cross-trained in both areas to support maintenance of a robust training schedule. 

Represent Learning & Development on Credit Union projects and work effectively and collaboratively with other departments to support overall Credit Union mission, vision, values, and goals. 

Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. 

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 

Oversee training calendars and facilitate training classes to support the team, as needed. 

In conjunction with the Sr. Manager, Learning & Development, review class assessments and inter-department interaction to continuously refine existing operations and service training. 

Act as a partner for the Golden 1 University program. Create additional degree curriculum and changes based on student surveys and analysis. Develop and grade student assessments. 

Perform other tasks as required. 

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff. 

EXTERNAL: Training associations, professional and community organizations, vendors and consultants. 

QUALIFICATIONS:
EDUCATION: Bachelor's degree in Organizational Development, Human Resources or a related field, or equivalent work experience. 

EXPERIENCE: Minimum of 5 years of experience developing and delivering training programs. Minimum of 2 years of experience supervising employees. 

KNOWLEDGE/SKILLS:

• Working knowledge in adult learning theory and methodology. 
  
• Exceptional written and oral communication skills. Demonstrated ability to communicate with, influence and impact people at multiple organizational levels. 
  
• Action oriented and ability to work in a fast-paced environment with multiple priorities and deadlines. 
  
• Strong analytical, critical thinking and problem-solving, skills. 
  
• Strong interpersonal skills and the ability to work constructively and collaboratively with management, peers, and other departments. 
  
• Strong organizational and time management skills. 
  
• Strong self-awareness and sense of accountability. 
  
• Ability to organize, prioritize, multi-task effectively, and work independently. 
  
• Experience working with a Learning Management System (LMS) and other current learning and development software and tools. 
  
• Proficient with Microsoft Office applications to include Word, Excel, PowerPoint, SharePoint and Outlook. 
  
• Working knowledge of SharePoint, HTML5, Adobe Connect, Captivate or Articulate Story Line, and Presenter, SnagIt or similar applications. 
  

• Combined sitting, standing, and moving throughout the day to perform work-related functions. 
  
• Corrected vision within the normal range. 
  
• Hearing within normal range. A device to enhance hearing will be provided if needed. 
  
• Ability to lift 20 lbs. as may be required. 
  
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 
  
• Minimal travel, some possibly overnight.