Manager, Learning Delivery - Sacramento
Manage the development of training programs, and as approved, oversee the implementation and delivery of programs to employees by Employee Development Facilitators. Collaborate with the Sr. Manager, Learning & Development on the continued improvement of Learning & Development operations, techniques and tools. Work with various department management to produce programs that are strongly focused on overall Credit Union mission, vision, core values and business objectives. Supervise and lead the activities of the Learning Delivery team.
TASKS, DUTIES, FUNCTIONS:
Maintain an ongoing assessment of operations and soft skills training programs, their delivery and facilitator methodology, support and/or skills development. Ensure that operational and soft skills training courses consider adult learning principles and multiple learning styles. Facilitators are cross-trained in both areas to support maintenance of a robust training schedule.
Represent Learning & Development on Credit Union projects and work effectively and collaboratively with other departments to support overall Credit Union mission, vision, values, and goals.
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Oversee training calendars and facilitate training classes to support the team, as needed.
In conjunction with the Sr. Manager, Learning & Development, review class assessments and inter-department interaction to continuously refine existing operations and service training.
Act as a partner for the Golden 1 University program. Create additional degree curriculum and changes based on student surveys and analysis. Develop and grade student assessments.
Perform other tasks as required.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff.
EXTERNAL: Training associations, professional and community organizations, vendors and consultants.
EDUCATION: Bachelor's degree in Organizational Development, Human Resources or a related field, or equivalent work experience.
EXPERIENCE: Minimum of 5 years of experience developing and delivering training programs. Minimum of 2 years of experience supervising employees.
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