Training and Development Manager - Rocklin, CA 

Job description

Under the direction of the Director of Training & Development, the Training Manager for Skills Development is responsible for the creation and/or coordination, and implementation of training and development programs which align with and support Operation's Mission, specifically in the area of interpreter skill development. This job requires knowledge of Interpreter Training, curriculum development, effective teaching approaches, and communication and training skills to communicate clearly with a variety of audiences. This job also requires knowledge of business processes and procedures, and the skill to write and present ideas clearly to a variety of audiences.

 

Areas Of Responsibility

 

• Provide and/or oversee training and professional development opportunities for the interpreting workforce, specifically in the area of interpreting skills development, ensuring content is appropriate and effectively communicated.
• Design appropriate, high-quality curriculum and materials, including classroom, online, self-study, or virtual, with consideration to Adult Learning principles and best practices in training.
• . Support the Interpreter Skills Assessment program, working in collaboration with other members of the Training and Development team.
• . Prepare the interpreting team for the implementation of the VRS Skills Based Routing Pilot and, if needed, Program.
• . Develop contract opportunities for skills-based and content training from educators outside of company employ.
• . Develop and lead mentoring and/or tutoring programs for the interpreting workforce.
• . Serve as Purple's RID Continuing Education Unit (CEU) Custodian.
• . Collaborate with colleagues in Training & Development, Professional Services, Center Management, Recruiting, and Workforce Management.
• . Identify opportunities for process improvements and the creation of best practices.
• . Research, create and disseminate effective independent study learning opportunities.
• . Collaboratively investigate and implement a successful and cost-effective mentoring initiative.
• . Provide interpreting services as needed.
• Perform other duties and special projects as assigned.

 

Minimum Qualification Requirements

 

• Experience in video relay and community interpreting Services, operations or training, demonstrating subject matter expertise regarding the interpreter role. Experience as a video interpreter preferred, or strong familiarity with the job.
• Experience in interpreter pedagogy to include instruction, assessment or diagnostics.
• Expertise in adult learning theory and learning styles.
• Skill to use a variety of multimedia for training delivery.
• Time management skills to handle multiple, competing priorities and work effectively under pressure.
• Ability to communicate effectively both verbally and in writing in English; ability to present information and respond to questions from groups of clients, customers, managers, and others.
• Knowledge of specialized software related to departmental operations including intranet development, database, the Internet , spreadsheet, Adobe presenter, PowerPoint, and word processing programs.
• American Sign Language (ASL) proficiency, experience as an interpreter in a variety of settings, and extensive knowledge of the deaf community, culture and interpreting professions.
• Human relations skills to build effective working relationships with staff, customers, community groups and others.
• Credentials Requirement: National Sign Language Certification required.Degree Requirements: Bachelor's Degree in a related field required; Master's Degree preferredPhysical RequirementsEmployees may experience the following physical demands for extended periods of time:
  • Sitting, standing and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
  Work EnvironmentWork is performed in either a business office or home office environment. A significant amount of travel to communications centers within Purple is necessary.

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