Learning Coordinator - San Francisco, CA

About the job

Uber is looking for Learning Coordinator within the Regional Community Operations team to support the Learning Team on the design, administration and management of training materials and learning systems.

 

This multifaceted role requires systematic organization, creativity and effective communication.

 

Our Community Support Teams are all about process efficiency, and as a part of the learning team, you would be ensuring that the teams are able to continuously provide premier support to everyone involved in the Uber experience. You’ll be supporting the Learning Experience Design (LXD) team within the greater North American Learning team in the creation, maintenance and distribution of all materials for training resources

Job Description

What you’ll do

 

• High-level design and development of training resources
• Organize complex information into simplified formats
• Help review and QA training content and help ensure quality outputs
• Develop and maintain a user-friendly interface for training resources
• Ensure clear, effective, engaging and scalable learner experiences
• Analyze data to identify process, knowledge and communication gaps
• Develop surveys to measure learner engagement and make recommendations on opportunities to improve.
• Brainstorm on ideas for creative designs and activities to help engage learners and ensure effective knowledge and skill acquisition
• Work cross functionally to improve CSR learning experience and knowledge retention of our internal and external tools and products
• Perform various tasks within the Learning Management System to ensure people are able to find, access and enroll in online training courses.
• Generate and evaluate training reports on for our CommOps Learning Team
• Be a passionate advocate for your Global Community Operations org

 

What you’ll need

 

• Must have a BA with at least 1-2 years of relevant experience
• Must have experience in Microsoft Office Suite (GoogleDrive a plus!)
• Ability to work independently as well as collaboratively.
• Strong organization and communication skills.
• Experience in education, learning & development, training, instructional design desired
• Experience with learning management systems (LMS) or similar systems

Perks

Perks

 

• Employees are given Uber credits every month.
• The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
• Smart, engaged co-workers.

 

Benefits

 

• 401(k) plan, gym reimbursement, ten paid company holidays.
• Full medical/dental/vision package to fit your needs.
• Unlimited vacation policy; work hard and take time when you need it.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

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