Training Delivery Manager - Rancho Cordova, CA

Position Description

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities. Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide. If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

 

Primary Responsibilities:

• Lead a team of learning and development specialists dedicated to the revenue cycle management function
• Ensure your training employees utilize proper delivery training techniques, are well versed in business processes, products and systems in several functional areas
• Interface with the instructional design team to identify training needs for facilitator guides, support Trainer certification, give input on web-based design needs, and other interactive learning strategies to meet the needs of the business
• Key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines
• Maintain a close working relationship with the RCM operations leadership, as well as the Knowledge Management, Training and Quality Assurance teams that support the business

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

• Bachelor’s Degree or equivalent/related experience
• 5+ years of training delivery experience (or leading training delivery teams)
• Revenue Cycle Management experience (i.e., patient registration, back-end)
• 2+ years of direct people management experience
• Proven record of positive, effective coaching and development ability as well as supporting effective team interactions
• Effective communication (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including executive leadership
• Strong analytical and negotiation skills with a proven track record for innovative successful outcomes
• Proven track record of utilizing adult learning principles to drive results
• Travel up to 50% regionally as is required

Preferred Qualifications:

• Project Management expertise
• Prior experience in large, multifunction and cross-geographic organizations
• Healthcare industry experience
• Training and development needs analyses, program development and delivery
• Technical Knowledge of Microsoft Office Products, Articulate Suite LMS, etc.
• Strong process skills (ADDIE model, development process, template requirements)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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