Training Intermediate - El Dorado Hills, CA 

Description

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

 

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

 

The intermediate trainer is accountable for influencing and creating operational capabilities that meet specific performance objectives. They deliver training globally, including locations across California as well as at onshore and offshore vendors. They facilitate and influence global operational leadership by communicating sensitive performance issues while identifying and implementing creative and practical solutions. They indirectly manage, and coach the performance of up to 24 trainees by providing timely and constructive feedback during training programs. They are responsible for assessing, validating, and reporting trainee competency and learning results. They are also accountable for facilitating the creation of development plans to address any proficiency gaps.

 

Qualifications

 

Qualifications:
 

·         Experience at Senior or Lead level preferred

·         2 – 4 years of experience in training is preferred

·         Ability to travel on/offshore for extended timeframes

·         Strong interpersonal and relationship building skills

·         Strong written and verbal communication skills

·         Good presentation skills, including ability to effectively deliver and communicate content

·         Good organizational skills

·         Ability to meet expected deliverable due dates despite changing priorities

·         Good presentation skills, including ability to effectively deliver and communicate content

·         Ability to effectively explain errors and coach a learner towards improvement

·         Basic facilitation skills

·         Customer Service experience preferred but not required

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

 

Job

: Training 

Primary Location

: United States of America-California-El Dorado Hills 

Organization

: Customer Experience 

Schedule

: Full-time

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