Senior Manager of Learning and Development - Blue Shield - Northern CA

09 Aug 2015 9:27 PM | Anonymous

Senior Manager of Learning and Development - Northern CA


Job Requisition Number 6109BR
Business Title Senior Manager of Learning and Development
Posting Location El Dorado Hills
Lodi
Redding
San Francisco
Woodland Hills
Work Schedule Full Time
Employment Type Regular Term Employee
There's never been a better time to join Blue Shield! Come join the hardest working, not-for-profit health plan in California and help deliver our mission to ensure all Californians have access to high-quality health care at an affordable price. Blue Shield of California was founded in 1939 by a group of physicians who believed that everyone should be able to afford a visit to their doctor. More than 70 years later, Blue Shield now serves 3.5 million members, and is the first health plan in the nation to limit our annual net income to 2 percent of revenue and pledge to return the difference to our customers and the community. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. For three consecutive years, we’ve been named one of the World's Most Ethical Companies. Since 2005, the company has contributed more than $300 million to the Blue Shield of California Foundation, one of BusinessWeek's most generous corporate foundations.
Job Details

Basic Purpose of job family is to:
Deliver operational learning and development across Customer Experience to ensure the business meets operational, project, and administrative expense optimization goals in order to deliver the best customer experience. Develop and implement training road map and Training Center of Excellence based on business needs and in collaboration with vendor partners to ensure consistent and effective learning experience.

Requires understanding of adult learning theory and methodology, and current learning product use and applications. Coordinates the staffing and scheduling of in house and provide ongoing governance and community of practice with vendor partners. Selects, develops, and evaluates team to ensure the efficient operation of the function.

 
Essential Job duties and responsibilities:
·     Implements training delivery strategy for all business units within Customer Experience.    Responsible for delivering solutions that drive organizational and individual performance to achieve key Blue Shield of California's goals aligned with the company's mission and values.
·    Leads implementation of training programs and approaches to address the long- and short-term business and development needs of Customer Experience.  Directs development and implementation of effective functional training programs to ensure continuous improvement.
Job Required Education/Experience Job Required Education/Exp.: 
 
Masters degree preferred in Organizational Development or other related field or equivalent experience
 
Minimum of 10 years experience in OD, Learning and Development or related field
 
Minimum of 2 years demonstrated leadership and influencing experience with “C” Level management
 
Experience in leading a team in development and implementation on a large scale that demonstrate tangible business results.
 
Healthcare industry background is preferred, but not required.
 
Travel required up to 25% of the time, including international travel. 


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