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This position is responsible for working collaboratively with the training team in the production of online and instructor-led courses and supplemental materials. Responsibilities include the administration of the Learning Management System (LMS). Primary responsibilities include maintaining curriculum activities and resources, user accounts, hierarchy content and running reports, providing user support, creating updates and/or announcements, and creating rosters of instructor-led courses.

Description:

• Maintains relationship with LMS software vendor to communicate system issues and requirements.
• Loads, launches and maintains all LMS content.
• Researches, proposes and collaborates with the appropriate internal personnel to suggest and implement improvements in hardware, connectivity and operating system software; trouble-shoots and resolves problems as reported by team members, project members and users.
• Trouble-shoot and resolve problems as reported by team members, project members and users during both east and west business hours.
• Provides development and technical support for eLearning authoring and simulation software.
• Provides LMS support to all end users and business by answering questions and creating instructions and communications regarding LMS.
• Helps develop launch communications, including announcements and user’s guides.
• Develops and maintains LMS reports to support learning usage and tracking.
• Maintains the collection of feedback regarding training quality and report on the evaluation of training workshops or programs.
• Provides information to Senior Leaders on the strategic, tactical and operational issues associated with the development of instructional technology. Performs miscellaneous duties as assigned.

Requirements:

• An Associate degree or equivalent is preferred, but candidates with proven experience will not be excluded from consideration.
• A minimum of 2 years of related experience working within an LMS environment.
• Knowledge of Enterprise policies, procedures and guidelines. Strong customer service skills.
• Proven ability to continually adapt and learn new procedures and software programs.
• Understanding of various operating systems, file structures, file formats, and protocols.
• High level of expertise with software that facilitates the design of instruction materials (storyboards, flow charts, assessments, etc.).
• Basic knowledge of HTML.
• Solid knowledge of streaming audio and video, compression methods, file types, and formats.
• Familiarity with graphic design elements appropriate for online instruction.
• Experience developing content using a Learning Content Management System (LCMS)
• Experience maintaining online reference materials
• Highly proficient in MS Office Suite (Word, Excel, PowerPoint, Project and Outlook) as well as other applications including; Visio, Captivate, Frame Maker and Web Authoring tools.