Overview 
As a CAMG Trainer you will be responsible for the initial and ongoing training for the Customer Account Management Group (CAMG) teams. This includes new hire training, new processes/product rollouts as well as continuing education and professional growth courses. You will create, participate in and deliver training programs. You will work closely with the entire Training and Quality Team to align courses and learning path with the Company and business unite goals. A wide degree of creativity and self-motivation are qualities you possess. High energy and passion for providing tools for success are what you are known for. 

Responsibilities

• Overall responsibility for enhancing training content including: 
o Create and own content development for all CAMG Call Center and Operational Support positions 
o Delivery of materials and training program 
o Manage content based on feedback and amend/revise programs as necessary in order to adapt to changes occurring in the work environment 
o Develop ongoing follow up training to emphasize learnings across all CAMG functions 
o Establish appropriate delivery methodology for all course materials, including initial training and follow up 
• Develop training programs and materials; including PowerPoint presentations, reference pieces, overviews, handouts, tests, and laboratory exercises as needed 
• Conduct and participate in multiple training programs in person or virtually 
• Determine training objectives with management team 
• Ensure content and tools is current and relevant 
• Evaluate trainees' readiness to complete essential daily tasks and drives the test out process 
• Works with subject matter experts to ensure that learning solutions enable end user to successfully understand new concepts, processes or products 
• Work towards shared goals with other members of the Training team 
• Performs continuous assessment and improvements to the program 
• Determine appropriate learning solutions for a variety of learning styles with varying skill levels
• Design and implements programs to improve performance and efficiency 
• Drive additional projects such as new hire, continuing education, new process and product rollouts to help keep current with CAMG policies and processes 
• Stay abreast of process and policy changes that affect SolarCity CAMG procedures and call center/operations support employees 
• Responsible for finding exciting and creative ways to deliver training information and material 
• Own other projects as needed by executives or as business needs change

Qualifications

• Bachelors Degree required 
• 1-3 years of experience in the training field or a related area 
• Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training 
• Proven time management and organizational skills 
• High proficiency in MS Office Suite and related presentation products is required 
• Ability to use or learn to use web online learning tools to create and administer training 
• Professional composure, approachability, and interpersonal skills 
• Familiarity with standard concepts, practices, and procedures within the solar industry are a plus 
• Excellent customer service skills required 
• Event Planning abilities 
• Previous experience working remotely is a plus 
• Previous Sales and Construction experience is a plus 
• Demonstrated knowledge of adult learning theory and application 
• Ability to travel 20% of the time as business needs change 
• Must be able to successfully pass a pre-employment background screen 
Benefits for Full-Time Positions

• Competitive compensation with many positions incentivized 
• Paid training with the nation’s leader in solar power 
• Full benefits package including health, vision, and dental insurance 
• Attractive vacation, sick and holiday pay 
• 401(k) savings plan 
• Employee referral program 
• Eligibility to receive equity in the company 
• Career path opportunities for top performers 
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws.