Educational Program Manager - Sacramento, CA

Overview

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

The Educational Program Manager is a leadership position in our Client Services Division. The manager supports the development and administration of large scale assessment programs for our clients. The manager is responsible for working with internal departments to design and implement assessment services for assigned programs and participates in the management of the division. This role reports to a Senior Manager, Client Contracts and works closely with a Program Manager, Client Contracts.

This position is part of the Evaluation Systems group of Pearson and is located in our Sacramento, CA office.

Responsibilities

Leadership:

• Manages one or more programs working closely with the Program Manager, Client Contracts to oversee the development of processes, procedures, and schedules for meeting project deliverables

• Manages components of large scale assessment activities on assigned programs, including development, administration, and scoring

• Brings knowledge of testing and measurement to the process of designing and implementing tests and to program activities ensuring they meet professional standards and the needs of the client

• Provides quality control for all test products, processes, and project activities

• Oversees the development of work plans with the Program Manager, Client Programs

• Leads and develops staff to ensure their understanding of test development and administration so that products and services delivered are of the highest quality

Client Relationship Management:

• Supports the Senior Manager, Client Contracts to develop, cultivate, and maintain long-term, collaborative relationships with client staff (typically state education agency representatives), key stakeholders, and strategic partners

• Works closely with the Senior Manager, Client Contracts and the Program Manager, Client Contracts to ensure that program activities are carried out in accordance with contract specifications, schedules, and budgets with quality service that meet or exceed customer satisfaction

• Under the direction of the Senior Manager, Client Contracts serves as an advisor and thought partner to clients and key stakeholders on the design and implementation of assessment solutions

• Under the direction of the Senior Manager, Client Contracts manages client expectations and maintains ongoing communications to keep client informed , and get client feedback on, all aspects of program development and administration

Program Management:

• Provides leadership in support of the Senior Manager, Client Contracts

• Provides the Senior Manager, Client Contracts regular program status updates

• Meets with Program Managers and staff on a regular basis to review program status and planning

• Represents both the client perspective and the corporate perspective in decision-making

• May participate in the development of proposals, contract amendments, subcontracts, and statements of work to ensure that they are accurate and completed in a timely manner

• Brings knowledge of testing and measurement to the process of designing and implementing tests so that they meet professional standards and the needs of the client

Qualifications

• Advanced graduate degree in education or a related field; Doctorate degree preferred, with a concentration in assessment and measurement

• Experience in management in an area related to large-scale testing, preferably in certification and licensing

• Professional experience managing and supporting project & program contracts

• 3 years of experience in the educational testing and assessment industry preferred

• Excellent written and oral communication skills, organizational skills, analytical and problem-solving abilities, and facilitation skills

• Experience directing the activities of staff in planning, organizing, scheduling, monitoring, and evaluating work

• Experience in client relationship management and project management

• Experience organizing and prioritizing workloads and successfully handling complex situations

• Demonstration of a strong analytic capability and knowledge of education policies, issues, and programs

• Travel as needed

Job ID: 2015-32796 
# of Positions: 1 
Position Type: Regular Full Time 
Category: Professional Development

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