Manager of Learning Services - Sacramento, CA

TITLE:	MANAGER – LEARNING SERVICES	STATUS:	EXEMPT
DEPARTMENT:	LEARNING & DEVELOPMENT	DATE:	05/15
REPORTS TO:	SENIOR MANAGER – LEARNING & DEVELOPMENT	JOB CODE:	TD011
		SALARY GRADE:	E-800

GENERAL DESCRIPTION:

Manage the instructional design and support services for training programs throughout the organization. Collaborate with the Sr. Manager, Learning & Development on the continued improvement of Learning & Development operations, techniques and tools. Work with management to produce programs that are strongly focused on overall Credit Union mission, vision, core values and business objectives. Coordinate learning content projects with other departments as needed.  Supervise and lead the activities of the Learning Services team.

TASKS, DUTIES, FUNCTIONS:

1.    Maintain an ongoing assessment of operations and soft skills training programs, to include their design and delivery methodology.  Ensure that operational and soft skills training courses consider adult learning principles and multiple learning styles, utilizing advanced instructional technology, media and tools.

2.    Ensure department develops metrics, analyzes business challenges, identifies trends and recommends value-added learning solutions.  Responsibility includes the selection of appropriate training strategies and delivery methods based on the audience, business channel, capacity, budget and learning need.

3.    Oversee Golden 1’s comprehensive Learning Management System (LMS).  Analyze data from the LMS and recommend training enhancements to consistently meet Credit Union goals.  

4.    Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 

5.    Represent Learning & Development on Credit Union projects and work effectively and collaboratively with other departments to support overall Credit Union mission, vision, values, and goals. 

6.    Ensure department delivers expected timely tracking, and reporting for required compliance training.  Provide comprehensive monthly and annual reports for individuals, management, and regulatory agencies in adherence with compliance training requirements.

7.    Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.

8.    Select, develop and evaluate staff to ensure the efficient operation of the department.

9.    Perform other duties as assigned.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1.    INTERNAL:  All levels of staff.

2.    EXTERNAL:  Training associations, professional and community organizations, vendors and consultants.

QUALIFICATIONS:

1.    EDUCATION: Bachelor’s degree in Organizational Development, Human Resources or a related field, or equivalent work experience.

2.    EXPERIENCE: Minimum of 5 years of experience developing and/or delivering training programs.             Minimum of 2 years of experience supervising employees is preferred.

3.    KNOWLEDGE/SKILLS:

• Working knowledge in adult learning theory and methodology.
• Exceptional written and oral communication skills.  Demonstrated ability to communicate with, influence and impact people at multiple organizational levels.
• Action oriented and ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical, critical thinking and problem-solving, skills.
• Strong interpersonal skills and the ability to work constructively and collaboratively with management, peers, and other departments. 
• Strong organizational and time management skills.
• Strong self-awareness and sense of accountability.
• Ability to organize, prioritize, multi-task effectively, and work independently.
• Experience working with a Learning Management System (LMS) and other current learning and development software and tools.
• Proficient with Microsoft Office applications to include Word, Excel, PowerPoint, SharePoint and Outlook.
• Working knowledge of SharePoint, HTML5, Adobe Connect, Captivate or Articulate Story Line, and Presenter, SnagIt or similar applications. 

PHYSICAL REQUIREMENTS:

1.    Prolonged sitting throughout the workday with occasional mobility required.

2.    Corrected vision within the normal range.

3.    Hearing within normal range.  A device to enhance hearing will be provided if needed.

4.    Ability to lift 20 lbs. as may be required. 

5.    Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

6.    Minimal travel, some overnight stay possible.

LICENSES/CERTIFICATIONS:

Certified Professional in Learning and Performance (CPLP), Professional/Senior Professional in Human Resources (PHR/SPHR) certifications are a plus.

 

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.   HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

DO YOU HAVE THE PHYSICAL AND MENTAL ABILITY TO PERFORM THE TASKS LISTED IN THIS JOB DESCRIPTION?  YES____   NO ____ (IF NO, PLEASE EXPLAIN).

SIGNATURE:  ________________________________________________DATE_____________________

PRINT NAME:  ________________________________________________________________________

We would like all applicants to submit by email a MS Word version of their resume directly to the Supervisor of Talent Acquisition. Her name is Maureen Gauthier and her direct email is mgauthier@golden1.com.