Senior Manager of Learning & Development - Sacramento, CA

TITLE:	SENIOR MANAGER – LEARNING & DEVELOPMENT	STATUS:	EXEMPT
DEPARTMENT:	LEARNING & DEVELOPMENT	DATE:	05/15
REPORTS TO:	VICE PRESIDENT - HUMAN RESOURCES & ORGANIZATIONAL DEVELOPMENT	CODE:	TD010
		SALARY GRADE:	E-1100

GENERAL DESCRIPTION:

Responsible for the overall strategy, design and implementation of learning and development initiatives and programs across the organization, from frontline to leadership.  Partner with leaders across divisions to recommend and provide development solutions that drive organizational and individual performance.  Responsible  for the overall quality and measurability of talent development services.  Performs high level project scoping and needs analysis and ensures that instructional objectives meet the criteria for learning as well as define success measures tied to business objectives.  Understands adult learning theory and methodology, current product use and application.

TASKS, DUTIES, FUNCTIONS:                                                              

1.  Build collaborative relationships with leaders at various levels and proactively work to define and resolve workplace performance challenges and opportunities.  Clearly define when learning is not the solution and make appropriate recommendations.

2.  Determine talent development priorities and work with leaders to define development solution objectives to ensure learning can be measured and is linked to business goals.  Manage the governance process to ensure structured and ongoing interactions with business leaders to gather input, direction and determine investment for future learning.

3.  Critically review and analyze current training programs and delivery methods in order to ensure best-practice operations.  Drive continuous improvement through metrics management, trend reporting and analysis.   Identify opportunities that address service or performance gaps, process inefficiencies, or emerging service requirements, develop the business case for new initiatives, and provide efficient project management.

4.  Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 

5.  Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth.  Inspire the team through actions and words, to ensure positive employee morale.  Embrace and advocate Golden 1’s, mission, vision and core values.

6.  Ensure department provides expected timely tracking, and reporting for required compliance training.

7.  Manage regular preparation of relevant management reports, including monthly, quarterly, and year-end reports.  Participate in preparation of annual education and training budgets.

8.  Define Key Performance Indicators and develop metrics and service level agreements for core areas of responsibility.  Track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and exceptional service.

9.  Interview and select consultants. Evaluate and approve the purchase of all audio, visual l, reference material and programs for the Learning & Development Department.

10.  Select, develop and evaluate staff to ensure the efficient operation of the department.

11.  Other duties as assigned.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1.    INTERNAL:  All levels of staff.

2.    EXTERNAL:  Training associations, professional and community organizations, vendors and consultants.

QUALIFICATIONS:

1.    EDUCATION: Bachelor’s degree in Organizational Development, Human Resources or a related field, or equivalent work experience.

2.    EXPERIENCE: Minimum of 10 years of experience in Organizational Development, Learning & Development or a related field.  Minimum 5 years of leadership experience.

3.    KNOWLEDGE/SKILLS:

• Advanced knowledge in adult learning theory and methodology.
• Exceptional written and oral communication skills.  Demonstrated ability to communicate with, influence and impact people at multiple organizational levels.
• Action oriented and ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving, decision-making and critical thinking skills.
• Strong interpersonal skills, ability to influence and initiate change.
• Strong organizational and time management skills.
• Strong self-awareness and sense of accountability.
• Experience working with a Learning Management System (LMS) and other current learning and development software and tools.
• Proficient with Microsoft Office applications to include Word, Excel, PowerPoint, SharePoint and Outlook.

PHYSICAL REQUIREMENTS:

1.    Combined sitting, standing, and moving throughout the day to perform work-related functions.

2.    Corrected vision within the normal range.

3.    Hearing within normal range.  A device to enhance hearing will be provided if needed.

4.    Ability to lift 20 lbs. as may be required. 

5.    Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

6.    Minimal travel, some possibly overnight.

LICENSES/CERTIFICATIONS:

Certified Professional in Learning and Performance (CPLP), Professional/Senior Professional in Human Resources (PHR/SPHR) certifications are a plus.

 

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.   HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

DO YOU HAVE THE PHYSICAL AND MENTAL ABILITY TO PERFORM THE TASKS LISTED IN THIS JOB DESCRIPTION?  YES____   NO ____ (IF NO, PLEASE EXPLAIN).

SIGNATURE:  ________________________________________________DATE_____________________

PRINT NAME:  ________________________________________________________________________

We would like all applicants to submit by email a MS Word version of their resume directly to the Supervisor of Talent Acquisition. Her name is Maureen Gauthier and her direct email is mgauthier@golden1.com.