Director of Education and Training - Rancho Cordova, CA

General Summary

With general direction, plan, prioritize, coordinate and monitor actives in the Eyefinity Education and Training department to ensure
accurate, timely and efficient training and implementation customer service levels are being adhered to. Manage, train and evaluate staff to
achieve and maintain department standards. Develop and deliver programs that support business needs and customer satisfaction goals.

Essential Functions

Provide leadership and oversight of all software implementations and training programs as part of a go-live implementation plan

Make on-going recommendations to process improvements, implementation consultations and our delivery of software implementations as
they relate to projects in our CRM

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company
measurements including upward evaluation, employee satisfaction survey, retention, etc.

Monitor performance of direct reports; provide prompt and objective feedback, coaching and counseling, including corrective action plans
as appropriate; collaboratively develop individual development plans for all staff; conduct performance reviews and recommend salary
increases; coordinate with all departments to ensure all staff receives appropriate training

Provide leadership and mentor the training and education department by increasing their optical experience and growing their presentation
and consulting skills

Lead team to analyze and diagnose diverse training issues

Effectively work with diverse Dr/staff community and solve escalated issues

Lead and/or Sponsor Education and Training development projects

Plan and coordinate educational conferences and virtual conferences that further enhance our customer’s experience and develop our staff

Recommend and implement procedural and system changes to deliver quality training and implementation programs to customers

Establish effective relationships with Eyefinity department managers to enable consistent and effective representation of the Education
team within Eyeyfinity solutions

Be alert to customer trends and potential problems developing that negatively impact training and implementation. Elevate issues as
appropriate

Educate business partners regarding applicable training technology, functions and processes that are available and practical to assist in
achieving their business goals

Develop unit budget, monitor expenses to ensure costs are within established levels; seek out process improvements that result in
administrative cost savings without a negative impact to the quality of service provided to customers

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