JOB SUMMARY 
This position is responsible for the coordination of the organization's Learning Management System (LMS), and assists the Learning and OD team with the development and delivery of training and educational initiatives. This may include but is not limited to maintenance, trouble shooting, training and serving as a liaison to user groups; annual education and regulatory compliance training and development; assisting with course design, delivery and tracking; service excellence and quality initiatives; and facilitating other education, as needed. 
ESSENTIAL FUNCTIONS 
1. Provide ongoing support to LMS and other systems used by the department. 
2. Administer the current LMS including creating course components, creating/modifying course configurations, running reports, etc. 
3. Develop and revise LMS administration guidelines and procedures, as requested. 
4. Manages roles, securities, and permissions associated with LMS access. 
5. Troubleshoots LMS issues. 
6. Works with training facilitators to document all workshops / trainings and related content. 
7. Supports the Learning Mailbox and LMS Hotline, answer questions, and troubleshoot problems for users by phone and via e-mail. 
8. Manages the training Calendar for Learning and Development. 
9. Very strong customer support skills along with problem solving required for responding to LMS user issues. 
10. Interacts with Leadership and SME's to determine learning needs and with the subject matter experts to identify content. 
11. Must be able to communicate and influence functional experts in areas of relevant content. 
12. Participate as a member of the L&OD team, offering support outside of immediate scope of responsibilities when needed. 
13. Organize work, projects and activities, sets priorities, meets critical deadlines, and provides follow-up on assignments with minimal direction. Transmits information and keeps informed of pertinent activities. 
14. Use initiative and independent judgment by responding to requests, providing information and resolving problems. 
15. Handle requests that require detailed knowledge of department policies and procedures. 
16. Conduct both primary and secondary research (researches trends, collects relevant external data) as needed for department. 
17. Perform both routine and ad hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables, etc. 
18. Ability to design professional materials such as presentations via multi-media, and participant material suitable for use in both internal and external analysis. 
19. Perform other duties as assigned. 



SPECIFICATIONS 

Experience: 
2 years of training coordination experience. 2 years of LMS administration experience. 

Education: 
Bachelor's degree in Instructional Design, Communications, Computer Science, or a similar field preferred. 
Courses in education and training desirable. 

Special Skills: 
Expert-level knowledge of LMS applications (ability to 
learn new systems quickly.) Intermediate-level knowledge 
of Microsoft Excel. 
Excellent interpersonal skills with the ability to work and communicate with all levels of the organization. 
Strong customer service and telephone etiquette skills required. 
Excellent written communication skills. 
Strong attention to detail. 
Fosters a spirit of collaboration and teamwork in all aspects of job function. 
Proven ability to work independently along with the ability to handle multiple tasks, changing priorities, and tight deadlines. 
Must have strong organizational and project management skills. 
Proficient in all Microsoft Office applications. 
Proficient in SharePoint. 
Ability to speak in a group and present material. 

Travel Requirement: up to 25% 

http://dignityhealth.org/careers/jobs/job.php?id=1500004544-learning-management-system-lms-administrator&apstr=&src=JB-10243