Trainer - Rancho Cordova, CA 

Bring your smile to Delta Dental!  We are looking for a dynamic Trainer to join our Enterprise Operations Training (EOT) Team. 

The Trainer will have an important role in the division’s success by creating curriculum, content, online training and delivering instructor-led training.

Description:

• ·        Designs, develops and delivers webinars, instructional materials, job aids, documentation and tips to all enterprise staff. This may involve using software tools such as UPK, Adobe Presenter, Adobe, and MS PowerPoint.

• ·        Leads and coordinates projects, updates SharePoint and acts as a liaison between the Department and end-users.

• ·        Manages external training with general and e-business vendors.

• ·        Serves as a resource to all enterprise staff, identifying opportunities for improved services and learning solutions. Provides technical and procedural support to business and technical project teams.

• ·        Develops and updates internal training department systems including course cataloging and recordkeeping, marketing on Intranet, and recognition and community-focused programs.

• ·        Works on the enterprise-wide training systems processes.  Performs miscellaneous duties as assigned.

Qualifications:

• ·        A minimum of 3 years’ experience in the training field including facilitation, training development and instructional design.

• ·        A Bachelor’s degree.  Major in adult education or instructional Technology is preferred. 

• ·        Excellent public speaking and presentation skills required.

• ·        Call Center Training experience within the Insurance or Healthcare industry is preferred.

• ·        Strong team skills, project management skills, and time management skills and multi-tasking abilities.

• ·        Overnight travel may be required. On occasion, flexible work hours may be required.

• ·        Strong analytical skills, knowledge of adult learning principles, and instructional design skills (including one or more of the following: eLearning, Instructor-led training, action learning, and informal learning solutions).

• ·        Knowledge of adult learning principles, ROI, ADDIE model, or SAM model is required.

• ·        Knowledge and application of English grammar with composition, editing, and proofreading skills.

• ·        Excellent public speaking and presentation skills required.

• ·        PC literate; MS Office skills (Word, Excel, PowerPoint). Strong MS Excel and Adobe Captivate skills preferred.

 

To Apply: 

Please send your resume to RanchoHR@delta.org and notate IRC48806 in the subject line.

You may search all of our openings and apply online at https://www.deltadentalins.com/about/careers/