Outreach & Education Department Supervisor - West Sacramento, CA

The Outreach & Education Department Supervisor is responsible for the monitoring of each of the 21 Provider Field Representatives in both the Northern and Southern California regions. In this capacity, the Outreach & Education Department Supervisor is responsible for oversight of the provider field representatives, to ensure Medi-Cal contract requirements are met.

The Outreach & Education Department Supervisor’s responsibilities include, but are not limited to the following:

• Monitor and provide direction for provider field representatives in the Claims Assistance Room (CAR), at
  onsite visits, and during Provider Training Seminars and Webinars.

Travel with Provider Field Representatives to each of the annual Provider Training Seminars to provide
  guidance and support during these conferences.

• Assist with the development of Annual Provider Training Plans

• Assist with the development of goals and objectives for department staff

• Conduct and/or provide input for staff performance reviews

• Prepare monthly reports on activities related to the Provider Field Representative activities and tasks

• Assist when necessary with detailed claims research, interfacing with other departments as
  necessary

• Interact with providers and DHCS to resolve issues

• Coordinate with training department for development of training for staff

•       Bachelor’s Degree or equivalent job experience

•       Minimum five years in Medicaid or other healthcare related field    

•   Two years of claims examination and/or billing experience
•   Ability to travel throughout the State of California in order to conduct monitoring of Field Representatives at Provider Training Seminars as well as to ensure provider needs are being met
•    Travel to monitor staff for onsite visits 50% of the time
•     Problem solve through analysis and ongoing feedback
•    Conduct training
•     Respond to high profile provider inquiries
•     Attend association meetings held through California

Ability to communicate effectively, both verbal and written 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job

 Project Management

Primary Location

 United States-California-West Sacramento

Organization

 Enterprise Projects BG Site

Unposting Date

 Jan 19, 2017, 8:59:00 PM

Virtual/work from home? No

Travel

 Yes, 50 % of the Time

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