Training and Development Curriculum Developer - Rancho Cordova, CA
The position will administer training and development curriculum in a call center environment. The Training Developer will be responsible for creating training plans, content development, modification and reporting. This isa full time, 6-12 month contract assignment.RESPONSIBILITIES: Develop, maintain and revise, as necessary, all processes supporting the call center training courses including: curriculum and course structure, matrix and reporting. Develop documentation and provide guidance on the processes and procedures for use for the supervisors. Produce and verify status reports for targeted audiences. Escalate identified issues to appropriate management as needed. Work with management to develop learning plans (ex. Customer service, handling escalated calls, effective collaboration among parties in the call center.) Participate in testing of online courses to ensure they operate and are tracked correctly. Involved in developing, modifying and executing company policies with respect to the LMS that affect immediate operations and may also have company-wide effect. Work with management to develop and maintain performance management tools. Maintain updates and accuracy for employee data in talent management system. Experience with Cornerstone LMS preferred. SKILLS: Proficient in MS Word, Excel and PowerPoint. Previous experience developing Call Center training. Must be comfortable interfacing with multiple levels in the organization. Work requires someone who is extremely organized and has the ability to prioritize and balance multiple projects; some of which are very deadline-oriented. Work requires someone who has excellent communication, interpretation and customer service skills and who can work autonomously.
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