Online Education Product Manager/Supervisor - UC Berkeley Extension

Berkeley Resource Center for Online Education (BRCOE)provides production support for many of Berkeley’s online education programs.  These online programs feature professional certificates, specialized programs of study, and more than 150 courses in a wide range of subjects. 

BRCOE develops and supports courses for program both within University Extension and for the larger campus community.  Presently, our clients include Extension academic departments, UC Sumer Sessions, and the School of Public Health. 

When developing courses and programs, we work with administration, faculty and instructors to design, move through the campus approval process and eventually craft the course for online distribution.  We guide the instructors through the creation process, produce the materials and host the classroom. 

Additionally, we offer full support services to our students, orienting them to the online learning environment, assisting them in meeting their course requirements and helping them find the services they need both at the university and beyond.  WE support a wide variety of students ranging from undergraduates, to graduates, from post-graduates preparing for new careers, to seasoned professionals seeking additional continuing education credits. 

RESPONSIBILITIES:

Develops and implements comprehensive short and long-range strategic electronic communications programs and projects.

Sets short term goals and priorities for subordinate professionals and support staff. 

• Assesses daily the production needs and resource allocation.
• Basedon available team bandwidth and development needs, sets short term productiongoals and assigns work to subordinate staff accordingly.

Communicates production goals and progress weekly to manager.

Consults with management and other professionals to develop strategic online course development plans, programs or projects, including new online courses, innovations, and to ensure that electronic communications meet BRCOE needs and effectively deliver the desired message.

Advises manager on changes and improvements to online course development and production.

• Identifies,evaluates, and recommends, budgets for, and implements technological, software tools andequipment used across all phases of online course production.

Serves on cross-functional workgroups to identify and implement solutions that meet the needs of the client 

• for online, hybrid and web-enhanced courses. Makes appropriate recommendations regarding the product

Maintains currency with emerging and state-of-the-art technical applications, equipment, requirements and developments and recommends or implements actions.

Online Technical Direction

• Proactivelyidentifies and implements process and technology improvements for onlinecourse development and delivery.Providesleadership to the team introubleshooting recurring technical and processproblems and implementing solutions.

Administers performance requirements of subordinates and schedules.

• Directlysupervises 5+ FTE, instructional design staff.
• In consultationwith Human Resources, oversees performance management for supervised staff.

Supports and mentors the professional development of supervised staff.

QUALIFICATIONS:

• 5-10 years’ experience in instructional design for online publishing in roles with progressing responsibility
• Experience managing online course design, development for online publication, and  production teams and projects.
• Ability to maintain effective professional relationships with clients, colleagues and staff, as well as other academic and administrative staff.
• Strong knowledge of online education and/or online publishing.
• Advanced understanding of technical language and requirements of the assigned work.
• Advanced understanding of processes, procedures, and applicable rules and regulations for web communications.
• Effective leadership skills, including directing and developing staff members and managing change.
• A demonstrated understanding of the major academic, pedagogic, and technologic concepts that impact online and distributed learning.
• Experience developing and managing budgets
• Advanced skill to monitor and assess processes or services and make necessary improvements.
• Advanced project management skills to complete projects within budget and time constraints.
• Advanced interpersonal communication skills, including political acumen and skill in trouble-shooting and applying proactive and positive solutions.
• Effective verbal, written, and interpersonal communication skills.

THE CAMPUS COMMUNITY:

The University of California, Berkeley Extension is committed to diversity in its staff, faculty, and student body and invites all qualified people to apply, including minorities and women, veterans, and individuals with disabilities. UC Berkeley is an Equal Opportunity/Affirmative Action employer

 

 

TO APPLY:

Please visit http://jobs.berkeley.edu/ and search for job # 18655.  This is a two year contract position.

 

ABOUT US:

Founded in 1891, UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Today, Extension offers 1,500 courses each year, including online courses, along with more than 30 certificate and professional programs. Free and low-cost public programs are also frequently offered as a community service.

 

For more information about UC Berkeley Extension, please visit: www.extension.berkeley.edu