From PURPOSE to PROCESS to PEOPLE: The Art of Working Well

  • 07 Jul 2022
  • 4:00 PM
  • 21 Jul 2022
  • 6:00 PM
  • Virtual
  • 11



The Art of Working Well
Virtual Workshop Series

THREE Workshop Sessions:
July 7, 14, 21
4:00 PM - 6:00 PM

TWO Office Hour Periods (Optional):
July 12 & 19
4:00 PM - 6:00 PM

Work processes are the heart of the organization. They express the purpose of the organization into action. They are how workers engage with the life of the company. But when performance falls short, we are quick to focus on the worker. We think about expanding supervision, increasing motivation, enhancing job skills, improving documentation, pressing for greater effort, or addressing soft skill deficits. But more often the problem is in the design of the work... independent of the worker!

A poorly designed work process will create frustration, confusion, annoyance, apathy, and all manner of employee complaints. But our tool kit for designing and describing work is often limited to detailed documentation, flow charts, and job descriptions. We settle for procedural refinement as a substitute for genuine process improvement. We ignore crucial executive and managerial processes only because they are less visible or concrete. What we need is a concept of work process robust enough to guide us in designing all work, from detailed financial procedures to performance management to strategic planning. 

Target Audience:

  • Anyone who needs to design new work, or train people to perform work
  • Anyone addressing interpersonal or group symptoms but suspicious the real issues are elsewhere
  • Anyone who consults to organizations on improving effectiveness and employee engagement
  • Anyone responsible for supervising others or designing the organization


  • How to use work process as the strongest way to articulate the company purpose and its strategic plan
  • Get beyond flow charting, procedures, and documentation to design robust work processes anchored in the customer
  • How to find the broken work process that underlies most of our supposed “people problems”
  • A way to use process design to truly engage people as co-creators of their own environment
  • How to improve work as a natural consequence of continued experience
  • How to counter the contaminating influence of authority in the evolution of better work

Technology Requirements:
This session will be conducted through Zoom. Log-in instructions will be sent prior to the event. 

About the Speaker:

Jerry L. Talley, PhD - JLTalley & Associates
Over the last 45 years I have provided organizational development consulting to hundreds of companies. I have worked in high tech, hospitality, banks and credit unions, health care, commercial construction, publishing, education, entertainment, manufacturing, the military, public utilities, not-for-profits, city and county government, and one organic grocery store. My background is in Sociology, but I am also a licensed Marriage & Family Therapist. 

Cancellation/Refund Policy: Cancellations made more than five (5) calendar days prior to the event will receive a full refund. Cancellations made three (3) to five (5) calendar days prior to the event will receive a 50% refund. Cancellations less than three (3) calendar days prior to the event and no-shows will not be refunded or credited. Any unpaid balance due will remain according to the above guidelines. Refunds will be issued using the original payment method.

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