From PURPOSE to PROCESS to PEOPLE:The Art of Working Well
Virtual Workshop Series
THREE Workshop Sessions:
July 7, 14, 21
4:00 PM - 6:00 PM
TWO Office Hour Periods (Optional):
July 12 & 19
4:00 PM - 6:00 PM
Work processes are the heart of the organization. They express the purpose of the organization into action. They are how workers engage with the life of the company. But when performance falls short, we are quick to focus on the worker. We think about expanding supervision, increasing motivation, enhancing job skills, improving documentation, pressing for greater effort, or addressing soft skill deficits. But more often the problem is in the design of the work... independent of the worker!
A poorly designed work process will create frustration, confusion, annoyance, apathy, and all manner of employee complaints. But our tool kit for designing and describing work is often limited to detailed documentation, flow charts, and job descriptions. We settle for procedural refinement as a substitute for genuine process improvement. We ignore crucial executive and managerial processes only because they are less visible or concrete. What we need is a concept of work process robust enough to guide us in designing all work, from detailed financial procedures to performance management to strategic planning.
Technology Requirements:This session will be conducted through Zoom. Log-in instructions will be sent prior to the event.
About the Speaker:
Jerry L. Talley, PhD - JLTalley & AssociatesOver the last 45 years I have provided organizational development consulting to hundreds of companies. I have worked in high tech, hospitality, banks and credit unions, health care, commercial construction, publishing, education, entertainment, manufacturing, the military, public utilities, not-for-profits, city and county government, and one organic grocery store. My background is in Sociology, but I am also a licensed Marriage & Family Therapist.
Cancellation/Refund Policy: Cancellations made more than five (5) calendar days prior to the event will receive a full refund. Cancellations made three (3) to five (5) calendar days prior to the event will receive a 50% refund. Cancellations less than three (3) calendar days prior to the event and no-shows will not be refunded or credited. Any unpaid balance due will remain according to the above guidelines. Refunds will be issued using the original payment method.
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