ATD Webcast: Adapting and Expanding Customer Training in a COVID-19 World

  • 15 Jul 2020
  • 11:00 AM - 12:00 PM
  • Webcast

ATD National Webcast Series

Adapting and Expanding Customer Training in a COVID-19 World

July 15, 2020 • 11:00 AM - 12:00 PM

The ongoing pandemic means organizations have had to do training differently—whether they’re educating employees, keeping customers informed, or teaching members. PartsSource, the world’s largest provider of medical replacement products, was no exception. The company had an existing training solution in place, the PartsSource Community, to give members access to valuable resources and knowledge-sharing opportunities. In the wake of COVID-19, PartsSource needed to adapt so it could address new questions and concerns and expand to let more customers use the platform. And it needed to quickly implement the changes.

Join Jeremy Negrey, director of customer education with PartsSource, and Moe Chehab, senior multimedia developer of D2L, to find out how PartsSource:

  • Tailored COVID-related training to meet the unique requirements of an online learning program.
  • Developed engaging experiences with various techniques and media types.
  • Combined custom content, curated resources, and user-generated insights.
  • Effectively leveraged a content repository.
  • Used data and analytics to assess the impact and success of the new program.


About the Presenters

Jeremy Negrey

Jeremy Negrey
Director of Customer Education, PartsSource

Jeremy Negrey has spent nearly his entire career in customer education. He's run the gamut from technical writer to instructional designer and has created and delivered both instructor-led and eLearning content. He's currently the Director of Customer Education for PartsSource Inc., a healthcare technology management solution based just outside of Cleveland, Ohio USA where he resides with his wife, three children and two dogs.

Moe Chehab

Moe Chehab
Senior Multimedia Developer, D2L

Moe has been working in tech for the past 10 years and has a degree in Computer Science from the Univesrity of Toronto. He has been with at D2L for 7 of those years beginning as an Implementation Specialist. As a Multimedia Developer on the Learning and Creative Services team, his role involves creating interactive activities, custom widgets, and other solutions for D2L clients. 

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