Learning Technologist Specialist Consultant IV -  Walnut Creek, CA

Job Number:

 609147 

Posting Date

: Jul 14, 2017, 7:47:01 PM 

Description

You will work within Kaiser Permanente’s Enterprise Learning Department in a diverse learning technologist role that will span between supporting customer requests and system enhancement projects by facilitating, recommending, testing, and implementing the most effective learning solutions and technologies to effectively support and develop our 200K+ employee population. Your responsibilities will include facilitating internal customer requests for integration and deployment of online content (SCORM, AICC, X-API, external vendors) with the enterprise learning management system (Saba Cloud); consulting with customers and a matrix team of specialists to identify issues, recommendations, alternate solutions, or additional services. Your responsibilities will also include participating and/or testing Saba Cloud enhancement projects, integration with other KP systems, and learning development tools to identify opportunities, challenges, and changes. You will work in a dynamic, team-oriented, and customer-focused environment with other technologists, developers, consultants, system owners, IT, project managers, and leaders. Excellent people, communications, and team skills will be as important as technical skills. You must be self-motivated to explore ideas, solutions, research, and learn from others to continue to develop your expertise to optimize the value of your role, your team, and your customers.

Essential Functions: 

• Gains thorough understanding of customer’s needs, goals, and proposed solutions, and manages customer requests for integration with the enterprise learning management system (Saba Cloud).
• Reviews proposed solutions and/or works with a team of specialists, system owners, and/or IT to identify potential issues, recommendations, alternate solutions, or additional services, and guides customers as appropriate; may perform technical deployments and updates, and technical troubleshooting of the learning management system, courses, browsers, and end-user mobile and desktop devices.
• Participates in testing and/or coordination of Saba Cloud enhancements (including mobile, collaboration, assessments, X-API, 508 compliance, etc), integration with other systems, and learning development tools, and gives input to implementation, change management, and training plans.
• Develops and maintains current knowledge of learning technologies, learning best practices, our technical environment (systems, end-user devices, mobile apps, network), workforce needs, and recommends, participates, and/or leads changes or innovations.
• Develops and maintains excellent communications and working relationships with a diverse team of technologists, developers, system owners, IT, customers, and leaders in a matrix environment.

• •    Excellent customer-facing, verbal, and written communication skills working with technical and non-technical team members, customers, and leaders to ensure success for customer, learning audience, and internal team members.
• •    Demonstrated ability to work in a fast-paced team environment balancing between excellent ongoing customer support and system enhancement project work.
• •    Strong curiosity, desire to learn and grow, and willingness to experiment with new technologies and solutions.
• •    Understanding of learning management system key functions and communications protocols (SCORM, AICC, and X-API preferred).
• •     Advanced knowledge of online learning development tools, JavaScript, HTML 5, CSS, and interoperability with learning management systems, browsers, and mobile apps strongly preferred.
• •     3 years minimum experience meeting customer needs in a technology support role, including adhering to rigorous testing, production deployment, and troubleshooting procedures.
• •    2 years minimum experience testing system enhancements, assessing impact to existing roles, protocols, content, and giving input to implementation plans.
• •    5 years minimum experience in a combination of technical and/or customer support roles. 

Primary Location

: California-Walnut Creek-501 Lennon Lane Scheduled Hours (1-40): 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8 AM Working Hours End: 5 PM 

Job Schedule

: Full-time 

Job Type

: Standard 

Employee Status

: Regular Employee Group (Union Affiliation): Salaried, Non-Union, Exempt 

Job Level

: Individual Contributor 

Job Category

: Education / Training Public Department Name: Human Resources 

Travel

: Yes, 5 % of the Time  

 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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