Eyefinity Implementation Consultant - Rancho Cordova, CA

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With minimal direction, provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications.

Essential Functions

Presentation:

 

Consult with clients to identify business workflow analysis

 

Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc.

 

Manage client expectations around application functions

 

Establish project milestones and ensure team deliverables are met

 

Remotely resolve customer issues during implementation

 

Investigate, track and resolve client issues

 

Build documentation, processes and tools for services to ease implementation

 

Complete thorough and accurate documentation of training sessions and onsite consultations

 

Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes

 

Proactively identifies new processes and solutions

 

Assist in development of criteria for evaluating training programs

 

Serve as a project lead on all aspects of assigned major training efforts. Manage logistics, curriculum, delivery and assessment

 

Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation

 

Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers

 

Develop, recommend and implement process improvements to ensure quality service and improve efficiencies

 

Build documentation, processes and tools for services to ease implementation

 

Facilitate seminars, workshops and other training sessions to address business and organizational needs

 

Assist with conducting in-house staff training of updated software versions

 

Complete thorough and accurate documentation of training sessions and onsite consultations

 

Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to management

 

Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development and Documentation

 

Job Specifications

Typically has the following skills or abilities:

 

Bachelor’s degree from an accredited college or university

 

Minimum three years of experience implementing software and training for end users

 

Minimum of three years of related professional experience

 

Strong interpersonal skills and a high standard for communication

 

Ability to be a team player and work effectively and prioritize customer satisfaction

 

Demonstrated experience implementing business or clinically oriented software solutions

 

Strong organizational and problem solving skills

 

Demonstrated leadership skills

 

Working knowledge of software implementation

 

Proven ability to motivate and work within a team environment

 

Multi-tasking across several projects

 

Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff

 

Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration

 

Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software

 

Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles

 

Knowledge of computer-based training software, word processing, presentation tools.  Knowledge of web-based training and tracking tools

 

Ability to travel up to 50% of the time

 

Valid driver’s license

 

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

 

 

 

The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento
Job Segment: Ophthalmic, Implementation Manager, Quality Assurance, Testing, Behavioral Health, Healthcare, Technology

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