Please note that we will also consider hiring an Associate Governmental Program Analyst for this position.

The Department of Child Support Services (DCSS) is currently accepting applications for a permanent full-time Training Officer I (TO I). The mission of the Department is to promote the well-being of children and the self-sufficiency of families by delivering first-rate child support establishment, collection, and distribution services that help both parents meet the financial, medical, and emotional needs of their children. This is a great opportunity to work for a progressive and innovative organization that cares about California’s children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized and rewarded. DCSS is a diverse, family-friendly organization that is conveniently located off Hwy 50 (Rancho Cordova, CA) with FREE PARKING. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, transfer, or have reinstatement eligibility.

There are currently several California State departments with open Training Officer I exams posted. You can find more information on the California Department of Human Resources website at www.calhr.ca.gov.

This position requires the incumbent maintain consistent and regular attendance, communicate effectively and professionally (both orally and in writing) in dealing with the public and/or other employees, develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment, complete assignments in a timely and efficient manner, and adhere to all departmental policies and procedures.

Under the general direction of the DCSS Statewide Training Branch’s Training Officer II (TO II), the Training Officer I (TO I) performs a variety of training specialist duties and is directly engaged in planning, organizing, and conducting training programs. Performs varied and complex technical and analytical training officer work, and consultative services required to administer the California Child Support Training Program. The position requires contact with federal, state and county child support staff and other stakeholders, and occasional travel. The Training Officer I (TO I) performs a variety of full journeyperson responsibilities requiring independent, responsible, and complex analytical work on the Child Support Enforcement (CSE) system, other related systems, and DCSS Statewide Training Program activities. Tasks are performed in the areas of training and curriculum development, delivery, and coordination. Assignments also include participation in various training teams/workgroups, identifying issues, and providing business expertise.

Performs the duties of training development and delivery of child support program and system related content for internal and external customers, including DCSS, LCSA, and Family Law Court staff, and any other relevant stakeholders. Uses design artifacts, such as Use Cases and other information in programs such as ClearCase and ClearQuest to research CSE and other system functionality. Participates in workgroups to analyze training need and understand system functionality in regard to changes to CSE and other related systems. Develops and delivers in-person and online training courses. Develops and delivers CSE Release webcasts informing staff of the changes to CSE. Prepares and delivers various trainer certification programs administered by DCSS. Develops and maintains training materials, including step-by-step CSE procedures.

Assist DCSS and LCSA programs/units needing facilitation services for delivery of various program child support trainings, including posting materials, sending meeting/training invitations, arranging location/delivery options, and any additional services as directed by the Statewide Training Branch managers. Serves as a subject matter expert and content creator for the Training Production Unit for the Child Support University (CSU). Participates in video and audio recorded projects, answers content questions via CSU, and may provide presentations on CSU functionality.

Researches and responds to customer inquiries in regard to program and training issues (internal and external) through the DCSS Statewide Training Mailbox. Troubleshoots, resolves, and documents inquiries. Provides courteous and responsive customer service. Develops and maintains DCSS Statewide Training Mailbox documentation, processes and procedures.

Develops and maintains documentation in regard to child support program training protocols, methodologies, and procedures.

Other special assignments as required.

Advanced knowledge of Microsoft Word, PowerPoint, Excel, Captivate, and Web Meetings.

Knowledge of the child support program and/or other related fields.

All interested applicants must submit a standard state application form (STD. 678) available at www.jobs.ca.gov, under “My Profile”.

We recommend submitting the following: Resume, Cover Letter, copy of your college degree/diploma/transcripts.

PLEASE DO NOT STAPLE YOUR PAPERS TOGETHER.

Your State application MUST clearly indicate the position number and title for which you are applying along with an original signature.

In the explanations section on the State application, indicate the basis of eligibility (i.e., list, transfer, surplus, reinstatement, etc.).

Individuals who are currently at the Training Officer I (TO I) level or eligible for transfer or on the exam list are encouraged to apply.

State Employees applying for this position who wishes to be considered on a transfer basis must meet the minimum qualifications for the classification per DPA Rule 250. You will be required to provide copies of your college transcripts or a copy of your college diploma if applicable.

Appointment may be subject to SROA/Surplus restrictions. Surplus applicants must attach a copy of their surplus letter with their application.

It is your responsibility to make sure you meet the education and/or experience requirements stated in the Class Specifications and/or Exam Bulletin. Your signature on your application indicates you have read, understood, and possess the minimum qualifications required for the position. Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant shall be notified and may be removed from the eligibility list. Applications will be screened and only the MOST qualified will be interviewed.

If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered.

Benefits information can be found on the CalHR website, www.calhr.ca.gov and the CalPERS website, www.calpers.ca.gov.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.