• Posted March 1 2015 on Dice.com
• Software Implementation Trainer MC1397884

Implement software. Train clients (optometrists) on how to use the software. Talk about workflow and how it works in the optometry offices. 

General Summary 
With minimal direction, provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and software applications. 

Essential Functions Presentation: 
Consult with clients to identify business workflow analysis 
Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc. 
Manage client expectations around application functions 
Establish project milestones and ensure team deliverables are met 
Remotely resolve customer issues during implementation 
Investigate, track and resolve client issues 
Build documentation, processes and tools for services to ease implementation 
Complete thorough and accurate documentation of training sessions and onsite consultations 
Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes 
Proactively identifies new processes and solutions 
Assist in development of criteria for evaluating training programs 
Serve as a project lead on all aspects of assigned major training efforts. 
Manage logistics, curriculum, delivery and assessment 
Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation 
Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers 
Develop, recommend and implement process improvements to ensure quality service and improve efficiencies 
Build documentation, processes and tools for services to ease implementation 
Facilitate seminars, workshops and other training sessions to address business and organizational needs 
Assist with conducting in-house staff training of updated software versions 
Complete thorough and accurate documentation of training sessions and onsite consultations 

Job Requirements: 
Optical experience is key!! 
Ideal candidate will have training skills, consulting skills, and 2 years of optical experience. 
All 3 are not required but it is preferred. Typically has the following skills or abilities: 
Bachelor’s degree from an accredited college or university 
Minimum three years of experience implementing software and training for end users 
Minimum of three years of related professional experience Strong interpersonal skills and a high standard for communication 
Ability to be a team player and work effectively and prioritize customer satisfaction 
Demonstrated experience implementing business or clinically oriented software solutions 
Strong organizational and problem solving skills 
Demonstrated leadership skills 
Working knowledge of software implementation 
Proven ability to motivate and work within a team environment 
Multi-tasking across several projects 
Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff 
Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration 
Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software 
Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles 
Knowledge of computer-based training software, word processing, presentation tools. 
Knowledge of web-based training and tracking tools 
Ability to travel up to 50% of the time 
Valid driver’s license 
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties 

EEO Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status. 

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