Implementation Consultant - Rancho Cordova, CA

General Summary

With minimal direction, provide leadership development, change management and training expertise in support of strategic business
objectives for client implementations and Eyefinity software applications.

Essential Functions

Presentation:

Consult with clients to identify business workflow analysis

Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc.

Manage client expectations around application functions

Establish project milestones and ensure team deliverables are met

Remotely resolve customer issues during implementation

Investigate, track and resolve client issues

Build documentation, processes and tools for services to ease implementation

Complete thorough and accurate documentation of training sessions and onsite consultations

Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes

Proactively identifies new processes and solutions

Assist in development of criteria for evaluating training programs

Serve as a project lead on all aspects of assigned major training efforts. Manage logistics, curriculum, delivery and assessment

Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer
implementation

Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers

Develop, recommend and implement process improvements to ensure quality service and improve efficiencies

Build documentation, processes and tools for services to ease implementation

Facilitate seminars, workshops and other training sessions to address business and organizational needs

Assist with conducting in-house staff training of updated software versions

Complete thorough and accurate documentation of training sessions and onsite consultations

Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to
management

Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development and
Documentation

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree from an accredited college or university

Minimum three years of experience implementing software and training for end users

Minimum of three years of related professional experience

Strong interpersonal skills and a high standard for communication

Ability to be a team player and work effectively and prioritize customer satisfaction

Demonstrated experience implementing business or clinically oriented software solutions

Strong organizational and problem solving skills

Demonstrated leadership skills

Working knowledge of software implementation

Proven ability to motivate and work within a team environment

Multi-tasking across several projects

Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with
business owners and staff

Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and
administration

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