Learning Consultant - Kaiser Permanente - Sacramento, CA

14 Dec 2014 7:54 PM | Anonymous

Learning Consultant - Sacramento, CA 
Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you'll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California's largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us. 


Identifies, assesses and develops training interventions, then delivers programs and measures learning transfer for training programs to enhance individual and team effectiveness.
Essential Functions:
• In collaboration w/ Learning and Development and Area leadership, assesses and identifies management development needs, interventions, and resources to align w/ KP strategic priorities and initiatives.
• Brokers and/or facilitates programs and interventions, which include manager orientation, leadership skills, facilitation of meetings, and team development for managers and their departments.
• May collaborate w/ training vendors.
• Maintains training schedule for team members.
• Produces periodic reports outlining training needs accompanied w/ recommendations and implications, such as changes in operations, budget or quality.
• Assesses the effectiveness of training/consulting interventions and programs, and makes recommendations for improvements.
• Establishes a project plan and conducts cost/benefit analysis for any recommendations made to area leadership.
• May organize multi-disciplinary project teams.
• Follows established training procedures to identify, deliver, and track training programs.
• Creates partnerships w/ other KP departments and HR functions to ensure consistency of policies and procedures.
• Maintains current knowledge of area functions and quality improvement literature, research and projects.
• Develops and/or coordinates training programs, which include orientation, job content, technology and customer service for management and area personnel.
• May collaborate w/ training vendor.
• Works w/ central training area to identify training resource materials and personnel.
• Maintains training schedule for team members.
• Conducts training and/or arranges for guest lecturers/trainers covering technical issues, new products/services, individual on-the-job training and new-hire orientation.
• Produces periodic reports outlining training needs accompanied w/ recommendations and implications, such as changes in operations, budget or quality.
• Partners with management in the development and implementation of training programs that are accurate, consistent and reflects business unit workflows and business processes for a business unit.
• Assesses, develops and delivers training solutions across two or more lines of business supporting strategic direction by consulting with leaders within the organization to assess, trend and analyze the learning needs of employees across the region.
• Uses industry standard instructional design methods following the ADDIE (Assessment, Design, Develop, Implement, and Evaluate) model to develop training solutions using multiple modalities.
• Applies project management methodologies to define, develop, and track the solution based on the ADDIE model as well as negotiates resources needed from the business unit.
• In collaboration with key stakeholders, assesses effectiveness of training and can at times make recommendations regarding systems, line of business processes.
• Monitors, evaluates and makes recommendations regarding cost effectiveness and quality of learning programs.
• Proactively identifies and implements improvements in training curriculum and courseware using industry standard testing methods, needs analysis, and methods of redesigning training programs.
• Maintains training materials.

Secondary Functions:
•Deliver 4-5 week new hire training curriculum to class sizes of up to 20 people.
•Deliver training in a 24-hour work environment.
•Training hours can flex between 6:00 AM and midnight, with some classes from midnight to 6:00 AM.
•Travel required.



Basic Qualifications:
• Minimum three (3) years of experience in developing and conducting training programs on a variety of subjects.
• Bachelor's degree in education, psychology or other relevant field OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.
Licenses, Certifications, Registrations
• N/A.

Additional Requirements:
• Experience in training needs assessment and gap analysis.
• Experience in curriculum development and instructional design required.
• Must have exceptional verbal and written communication and presentation skills.
• Demonstrated ability in quantitative and qualitative analysis.
• User knowledge of desktop and word processing software required.
• May require some traveling throughout the state.
• Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:
• Master's degree preferred or equivalent experience in education, psychology or other relevant field.

  • AACC workflow experience preferred.
  • Call Center experience preferred.


Primary Location

: California-Sacramento-AACC Sacramento 3200 Arden Wy. Scheduled Hours (1-40): 40 Shift: Day Working Days: Mon - Fri Training hours can flex between 6:00 AM and midnight, with some classes from midnight to 6:00 AM. Travel required. Working Hours Start: 8:30 AM Working Hours End: 5:00 PM 


: Full-time 

Job Type

: Standard 

Employee Status

: Regular Employee Group: Salaried Employees 

Job Level

: Individual Contributor 


: Education / Training Public Department Name: Appointments & Advice Call Center Training 


: Yes, 50 % of the Time Job Eligible for Benefits: Yes

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