Training and Development Curriculum Developer - Rancho Cordova, CA
The position will administer training and development curriculum in a call center environment. The Training Developer will be responsible for creating training plans, content development, modification and reporting. This isa full time, 6-12 month contract assignment.RESPONSIBILITIES: Develop, maintain and revise, as necessary, all processes supporting the call center training courses including: curriculum and course structure, matrix and reporting. Develop documentation and provide guidance on the processes and procedures for use for the supervisors. Produce and verify status reports for targeted audiences. Escalate identified issues to appropriate management as needed. Work with management to develop learning plans (ex. Customer service, handling escalated calls, effective collaboration among parties in the call center.) Participate in testing of online courses to ensure they operate and are tracked correctly. Involved in developing, modifying and executing company policies with respect to the LMS that affect immediate operations and may also have company-wide effect. Work with management to develop and maintain performance management tools. Maintain updates and accuracy for employee data in talent management system. Experience with Cornerstone LMS preferred. SKILLS: Proficient in MS Word, Excel and PowerPoint. Previous experience developing Call Center training. Must be comfortable interfacing with multiple levels in the organization. Work requires someone who is extremely organized and has the ability to prioritize and balance multiple projects; some of which are very deadline-oriented. Work requires someone who has excellent communication, interpretation and customer service skills and who can work autonomously.
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Project Manager - Epic Training - Sacramento, CA
Experis IT is currently hiring a Project Manager for our valued client in Rancho Cordova. The ideal candidate will have experience managing projects with Epic EHR (any module) with the ability to assist the training department.
Manages approved projects that have varying level of complexity in nature from conception through completion to include scope, time, and cost. May also be assigned to manage approved projects that are less complex in nature from conception through completion with the support and direction of a functional manager and/or lead. Provides leadership to project team and junior members of project management and project coordinators. Accountable for adhering to the Project Methodology Standards Tools and Processes. Responsible for the management of several small projects and/or 1-3 medium size projects of moderate complexity. Project teams are smaller in size and resources are either inner department and/or only cross one service line. Responsible for overall coordination, status reporting and stability of project oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with other teams and customers as needed in relation to impacts of the scope, budget, risk and resources of the work effort being managed. Must possess knowledge and experience in the use of project management methodologies and tools, resource management practices and change management techniques. Works under general direction of mid to senior level management or Project Manager.
Instructor - Rancho Cordova, CA
Deliver and effectively educate new and existing agents, their licensed sales professionals and staff. Provide basic, intermediate and advanced education for agencies based on the need of the participants. Education will include product knowledge, technical processing, sales skills and compliance. Education content will be delivered by several methods including, but not limited to, classroom, webinar and field training.
Key Responsibilities
Regional Sales Trainer - Sacramento, CA
DISH is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 20,000 plus. Come explore the big picture with us!
Intelligence. Creativity. Innovation. These are the things you’ll find at DISH, the pioneer in television entertainment. We offer flexible career paths for dynamic, talented individuals who are ready to be rewarded and recognized. It’s our way of giving back to exceptional people who have kept us at the forefront of our industry.
Regional Sales Trainers develop, plan, coordinate, and deliver training and development programs designed to meet organizational needs for any and all Indirect Sales Channels. The candidate is accountable for the progression of the Sales Field staff in meeting and exceeding Retailer/Partner expectations, productivity, and company identified metrics.
Essential duties and responsibilies include the following. Other duties may be assigned.
Professional Development Specialist - Sacramento, CA
Curriculum Associates seeks an Educational Consultant with a background in teaching, coaching teachers, delivering professional development and training, analyzing data, and working with district leaders to join our company. Working closely with the sales team and other Curriculum Associates professionals, the Educational Consultant will be responsible for providing product training, ongoing in-classroom support, data analysis, daily project management, and communication with district leaders.
RESPONSIBILITIES
SKILLS AND QUALIFICATIONS
Successful candidates will thrive in a fast-paced environment and demonstrate a record of achievement:
Starting Date ASAP
Curriculum Associates, LLC is an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual preference, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual preference, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Learning and Development Manager - Sacramento, CA
Blue Diamond Growers continues to grow and transform! To sustain our success we must build and leverage a robust learning and development platform at all levels of the enterprise: from frontline to executive. As such, we have a need for an exceptional Learning & Development professional.
The Learning & Development Manager will partner with business units, diagnose performance issues and learning needs, identify appropriate training-based solutions, and develop learning frameworks to facilitate achievement of the individual business unit’s goals. The L&D Manager is responsible for selecting and utilizing appropriate training solutions, delivery methods, and facilitation skills to deliver structured as well as just-in-time training programs. This is a hands-on, individual contributor role; as such, the L&D Manager will perform the full range of responsibilities for an L&D function from strategy development to program management to course administration and reporting.
The L&D Manager is a newly created role reporting to the Head of Human Resources. Initial objectives will focus on:
Responsibilities
Requirements
The Successful candidate for the Learning & Development Manager role will have demonstrated ability to:
The successful candidate will also possess:
Learning Consultant - Sacramento, CA Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you'll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California's largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.
Basic Qualifications:Experience• Minimum three (3) years of experience in developing and conducting training programs on a variety of subjects. Education• Bachelor's degree in education, psychology or other relevant field OR four (4) years of experience in a directly related field. • High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations• N/A.
Additional Requirements:• Experience in training needs assessment and gap analysis. • Experience in curriculum development and instructional design required. • Must have exceptional verbal and written communication and presentation skills. • Demonstrated ability in quantitative and qualitative analysis. • User knowledge of desktop and word processing software required. • May require some traveling throughout the state. • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:• Master's degree preferred or equivalent experience in education, psychology or other relevant field.
Coordinates the facilitation of the daily activities of the Sacrmento Learning Center to encompass all programs provided at the Center. Works in collaboration with faculty and staff, to ensure implementation of strategies with the administrative team in the oversight of all Center activities, and to support the mission of the University. Effective management of policy and procedures of the University, School of Nursing (SoN) throughout the Sacramento campus, including operationalizes systems involving faculty, students, and facilities. Participates in Sacramento Learning Center projects with other University departments, if requested.
The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment, and acknowledge that diversity is an educational imperative to achieve excellence.
Skills and Abilities:
Education and Experience:
Synopsis of Role:
The Education Coordinator is responsible for establishing and maintaining relationships with key influencers to include: military education center staff, community college transfer departments, veteran center staff, and current and prospective students within the assigned area of responsibility (AOR). The incumbent will provide on-site liaison between American Public University System (APUS) and the field location to all members of the local community as appropriate. The Education Coordinator presents briefings to individuals and groups (when permissible), counsels and assists current and prospective students, represents APUS at local events and ceremonies, and provides information about APUS programs to key military and civilian personnel.
Essential Functions:
Work Environment and Physical Demands:
Provides a variety of training services for employees at Sutter Health by assisting in the education process for technical application systems. Primary purpose is curricula development, train end-users; effectively engaging the class with professionalism, translating the content/workflows relevant to their roles. Assists in coordinating and instructing classes for all health professional roles and business operations. In addition, prepares presentations, participates in workflow analysis as relates to training, and may conduct special training courses relating to the technical services. Performs related duties as required.
Education:
Bachelor's degree required or equivalent combination of recent, relevant work experience and education. Clinical background or Epic credentialing strongly desired.
Knowledge/Experience/Skills:
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