Career Opportunities

Instructional Systems Designer - UC Davis

Serve as the lead person in developing adult learning courses for Federal, State and international programs focusing on training inspectors, investigators, first responders, and community members on food-borne disease outbreaks, preventive practices, all hazards emergency response, and other food safety and security topics. Build creative, engaging, interactive, and effective educational and training materials by coordinating, writing, and editing educational content using knowledge of key educational design theory principles such as the ADDIE model and Bloom's taxonomy. Structure content and activities provided by Subject Matter Experts to maximize student learning experiences using adult learning educational theory. Using instructional design expertise, develop, evaluate, and confirm learning objectives and develop student assessments.  

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Training Coordinator - Rancho Cordova, CA

The Training Coordinator supports and supplements the Business Systems Configuration Support department and the trainer/functional expert roles by assisting with scheduling and organization of classes, assigning trainers, interfacing with management regarding training needs, creating and preparing materials, and training.

The position is also responsible for coordinating support efforts for new implementations throughout Dignity Health Medical Foundation and other entities requesting start-up and support on the GECB IDX practice management system.

REQUIREMENTS:

- One (1) year event planning or previous coordinator experience required. Physician practice / medical office experience preferred.

- High School Diploma required. College level education preferred. Courses in education and training desirable.

- Proficient in all Microsoft Office applications.

- Proficient in use of office equipment.

- Must be able to learn practice management (GECB IDX) quickly.

- Strong customer service and telephone etiquette skills required.

- Must have strong organizational, technical communication and project management skills.

- Must be able to work independently and with teams with a focus on outcomes.

- Must be able to travel including outside of Sacramento area to support new medical groups.

- Previous Flowcast and Access DH experience preferred.

ABOUT US

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. 

As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Technical Training Specialist - Sacramento, CA

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Associate Managing Director (Learning Center) - Sacramento, CA

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Training Specialist - Roseville, CA

The Training Specialist is responsible for the training and development of AHPS employees, as well as other support departments as needed or required by the organization. The position has direct responsibility for the development of a variety of training programs and materials that support current organizational initiatives, processes, and systems.

Education and/or Experience

• A Bachelor’s Degree in a related field is desirable. A combination of experience and education can be considered in lieu of education alone.
• Experience in medical office practice functions is strongly recommended.
• One to three years’ experience in the development and presentation of training courses is required

Other Desired Skills, Abilities, and

• Ability to solve functional and process problems of end users on a daily basis, whether during the training of a new employee, or after an employee has been on the job for some time and requires assistance.
• Ability to assist end users in the use of the Practice Management System and of various systems used in the medical offices and support departments as well as assisting them with their questions about proper procedures.
• A wide knowledge in both clinic and support department processes.
• Ability to evaluate both individual staff and department functionality and to make recommendations for skills and process improvements.
• Experience teaching online classes.
• Superb verbal and written communication skills and ability to effectively work with people of varying backgrounds at different levels of the organization.
• West coast travel required up to 50% of the time.

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Training and Development Coordinator - Sacramento, CA

Job Summary: This position develops and conducts training programs, orientation, and
continuing education for new and current employees in the Claims Department. Schedule, coordinate and communicate training activities to Claims Management Team. The Claims Trainer provides the initial detailed training, as well as remedial/refresher training as needed for the Claims Department. The Claims Trainer must teach claims staff to make logical benefit decisions to process claims utilizing appropriate pricers, internal fee schedules, and a variety of other programs and screens. This position also identifies opportunities to enhance the skills and competency of the claims staff. The incumbent assesses training needs of staff and monitors the effectiveness of the training program.

RESPONSIBILITIES:

• Directs training of PDM/Configuration associates in various modalities: classroom, small groups and individual mentoring.
• Design, plan and implement claims training program:
• Develop training materials for use in class; e.g., visual aids, templates, flow charts, and screen printouts.
• Identifies training, developmental and support needs by conducting departmental analyses.
• Conduct training for newly hired claims team members on core systems, processes, and applications
• Educate claims processors on the appropriate usage of internal reference material.
• Evaluate and communicate individual performance.
• Develop and implement learner reviews upon completion of each training module.
• Maintain statistics on individual employee performance during the course of training.
• Develop and motivate claims processors to achieve their highest potential, and act as a mentor for all claims processors during the training program.
• Audits to ensure accurate claims adjudication.
• Communicates payment methodology inconsistencies to management; researches CPT code rates and updates as appropriate.
• Trouble shoots potential system problems and provides feedback to the claims management team.
• Create and performs in-service training sessions to various departments within the organization when information is necessary to understand the claims process.
• Operates as a team player to ensure open communication and establishes trust that supports a team environment in the classroom and within the units.
• Update existing curriculum ahead of learning events including gathering of examples, activities, etc.
• Secure room / facility resources as necessary to provide for successful training
• Create new / validate existing lesson plans with Managers
• Develop ad hoc training as needed
• Deliver continuing education, up skill, and performance improvement training as necessary
• Works with Claims and Training Manager on implementing strategic direction of Training organization
• Performs other job duties as assigned

EDUCATIONAL REQUIREMENTS:

• High School Diploma or GED
• College degree preferred

QUALIFICATIONS AND EXPERIENCE:

• Minimum one year training/teaching experience in a professional setting with demonstrated capacity to design training and performance improvement programs
• Excellent verbal and written communication skills
• Minimum of 3 years medical claims processing experience and a solid understanding of industry standard claims processing methodologies.
• Experience in health care industry. Prefer previous experience in an IPA or health plan setting.
• Strong knowledge of medical terminology and/or ICD-9/ICD-10 coding knowledge.
• Requires a strong technical knowledge and understanding of HMO policies and regulations.
• Requires excellent verbal and written communication skills with an emphasis in creating a dynamic training presentation, diagrams, instructions, checklists, and illustrations.
• Requires flexibility.

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Instructional Design Consultant - San Ramon, CA

The Mosaic Company works closely with each client to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution. Our services include consulting, development of e-learning, blended learning, instructor-led training, simulations/animations, and applications. Our expertise in instructional design and content development allows us to specifically tailor programs to our clients' specifications.

Primary Responsibilities:

Mosaic is looking for an experienced Instructional Design Consultant who can create user documentation and training materials for either instructor-led training (ILT) or web-based training (WBT). We want you to be able to write learning objectives, create storyboards and course outlines, develop content working with subject-matter experts and existing documentation, and write course assessments.

Essential Duties & Responsibilities:

• Understand target audiences to assess needs and design course curriculums.

• Develop content leveraging knowledge of the e-learning process and design methodologies.

• Effectively collaborate with subject matter experts, technical staff, project teams, and trainers to develop topical information into a final product.

• Develop clear, precise, and elegant technical courseware for the various audiences that use and develop our product suite.

• Provide necessary feedback and recommendations based on instructional design knowledge and expertise.

• Meet deadlines while working independently or in a team environment.

Key Competencies:

• Adaptable: Ability to effectively adapt to changing needs and priorities while maintaining a positive attitude with a focus on client success.

• Collaborative: Exceptional interpersonal skills that are leveraged to build relationships and trust with internal and external stakeholders.

• Resourceful: Ability to persevere under tight deadlines and a rapidly changing environment to develop and deliver innovative solutions.

Preferred Qualifications:

• Degree in Instructional Design, Technical Writing, Communications, or English.

• Demonstrated 3-5 years experience with developing training-related content for external customers.

Instructor - Rancho Cordova, CA

Deliver and effectively educate new and existing agents, their licensed sales professionals and staff.  Provide basic, intermediate and advanced education for agencies based on the need of the participants. Education will include product knowledge, technical processing, sales skills and compliance.  Education content will be delivered by several methods including, but not limited to, classroom, webinar and field training.

Key Responsibilities

• With expert knowledge and skills, prepare and facilitate technology and product education, and sales skills training to agencies in order to achieve regional objectives
• Demonstrate ability to articulate, assemble and deliver information and communicate educational offerings to appropriate audiences using all available mediums such as email, market meetings, Agency Gateway, agency facing newsletters and the education calendar
• Must be able to manage training sessions and be flexible to meet the attendees’ needs/skill levels while maintaining control and structure of the class
• Assist with the planning, development and review of educational programs to ensure effective course materials. Identify additional information needed to support business objectives and improve programs
• Prepare education materials for classes and workshops
• Consistently perform administrative responsibilities, including managing voicemail, email and class rosters while clearly and competently documenting all training activities using the appropriate tracking tools 
• Work under the guidance of the Agency Operations Center Manager and the Education Division Manager with frequent consultations on objectives and goals 
• Work with other departments to develop/revise cross-functional educational materials as changes occur 
• Establish positive rapport with mentor, peers, agents, Field Sales Leaders and agency staff 
• Support Field Sales Leaders in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans and align processes with company objectives, including profitability, compliance and Customer Experience 
• Travel 50% of the time, delivering education to the field for agency office training and workshop education.  Overnight travel will occasionally be required

Qualifications

• Four year college degree required
• License in P&C and Life & Health required  
• One year of related training or insurance sales experience required
• Completed one month working in an agency selling with proven production
• Bilingual preferred but not required
• Planning and organizational skills 
• Demonstrate facilitation skills and ability to speak effectively to groups 
• Ability to work in a team-centered environment with minimal supervision 
• Project management skills 
• Ability to organize and self-manage time
• Good verbal and written communication skills with the ability to adapt communication techniques for audiences at multiple levels 
• Advanced knowledge of Outlook, Word, Power Point and Excel

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JOB REQUIREMENTS 

Systems Trainer - Rancho Cordova, CA

***This position will be primarily located in Rancho Cordova, however, will support, and travel throughout, Northern California.

Under the direction of department leadership, the Systems Trainer is responsible for delivering effective training and support to all end users within the clinical care locations.

This position ensures that training is customer focused and needs based.

The Systems Trainer has delegated responsibility for problem solving and assessing processes and issues.

The System Trainer determines best practices to support the continuing knowledge growth of Dignity Health Medical Foundation.

REQUIREMENTS:

- 2 years of experience in healthcare environment working with IDX Flowcast Software required.

- HS Diploma; 4 year degree or equivalent work experience preferred.

- Demonstrated computer literacy and competency, including the use of word processing, databases, and email.

- Ability to support go-lives of system components as necessary.

- Demonstrated ability to deliver effective classroom training.

- Excellent communication and team building skills.

- Experience using a clinical management system.

ABOUT US

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. 

As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.