Career Opportunities

  • 18 Feb 2015 8:05 PM | Anonymous
    Posted Feb. 13 2015 on 

    Salary: $4,488.00 - $5,618.00
    Posted: 02/13/2015
    Final Filing Date: 02/24/2015

    Job Description:
    Unit: Training Servces Unit
    Section: Nutrition Standards Section I
    Branch: Nutrition Standards Branch

    Desirable Qualifications:

    • Understanding of management systems and possess exceptional computer skills
    • Experience with participant-centered training methods and is comfortable training in a group setting
    • Experience working with local programs, preferably WIC or child nutrition program
    • Experience in problem solving, research, report writing and oral presentations

    Duty Statement:

    This position requires the incumbent maintain consistent and regular attendance, communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees, develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment, complete assignments in a timely and efficient manner, and, adhere to departmental policies and procedures regarding attendance, leave, and conduct.

    Job Summary: Under the direction of the Chief of the Training Services Unit (TSU), the Associate Governmental Program Analyst (AGPA) is responsible for performing a variety of analytical assignments relative to the planning, implementing, writing, testing, presenting, and updating of training courses and materials for the Integrated Statewide Information System (ISIS). The AGPA travels up to 40 percent conducting training.

    Supervision Received: Under the general direction of the Chief of the Training Services Unit (TSU), Public Health Nutrition Consultant III Supervisor.

    Supervision Exercised: N/A

    Description of Duties: See below.

    Percent of Time Essential Functions

    45% Serves as the State ISIS Training Administrator for state and local WIC agency ISIS trainers and Help Desk staff, coordinates the scheduling and provision of certification training for new ISIS trainers and recommends approval or indicates the need for further training before the certification is granted, provides ISIS trainers technical assistance as needed, ensures ISIS trainers use state-developed standardized training, materials and resources to conduct ISIS trainings, and coordinates statewide training schedules. Completes regular State ISIS Administration and Testing functions to ensure the ISIS Training Region is operational. Develops training materials, delivers training, facilitates trainee practice sessions, responds to trainee questions, and troubleshoots program and/or equipment difficulties. Independently develops, coordinates, implements and oversees contracts relating to the ISIS training component of the WIC Program. if needed, face-to-face trainings and webinar sessions dates to ensure appropriate training and regular communications are well planned, a training schedule of ISIS trainings to be offered to local WIC agencies, and apprenticeship schedule for new ISIS trainers, ISIS Trainer Certification renewal schedules.

    25% Researches, writes and formats issue memos and memoranda related to ISIS training, reviews WIC program operations and policy changes from WIC staff and management, and coordinates the development of “Job Aids” for local WIC agency staff statewide. Updates and revises the ISIS training manual and ensures that Job Aids and training packets are updated accordingly. Stays up-to-date on ISIS Change Cycle meetings and solicits input from ISIS trainers to update training curricula and materials based on program and policy revisions as appropriate. Participates in workgroups on new WIC MIS system.

    15% Performs the analytical duties of the WIC ISIS trainer incorporating new WIC policy changes into the existing training materials, revises the current classroom format to a more user interactive style, and as lead analyst oversee the revisions to the current statewide training materials and ensuring the latest updates are posted to the web. Independently delivers 'hands-on' training for new state and local WIC agency employees at statewide regional training centers. The training includes instruction on the operation of automated equipment, use of ISIS, and orientation to WIC program policy and delivery.

    10% Prepares monthly statistical reports on the types of classes conducted (ISIS Basics Part I, ISIS Basics Part II, and Local or State Admin), the number of trainings given at each location, and the number of local agency staff certified as ISIS trainers. In addition, the AGPA is responsible for the coordinating the approval of local agency training and meeting requests.

    5% Performs other job-related duties as required.

    Who May Apply:

    Applications will be accepted from individuals currently at the Associate Governmental Program Analyst classification level or eligible for transfer, reinstatement, or list appointment are encouraged to apply.

    Send a completed, signed application to the person and address provided below. In the “Explanations” section of the State Application (STD 678), all applicants must indicate the basis of eligibility (e.g., SROA, Surplus, Reemployment, Reinstatement, Transfer, List Eligibility, etc.). Appointment may be subject to SROA/Surplus restrictions. SROA/Surplus applicants must submit a copy of their letter with their applications. Applications will not be accepted by email. Failure to follow these instructions may result in automatic elimination from the hiring process for this position.

    Note: Please include job title and position number for which you are applying. Applications will be reviewed and only the most qualified candidates will be interviewed.

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. 

    Additional Information:

    Working Title Position Number
    Associate Governmental Program Analsyt 580 - 510 - 5393 - 718
    Location County
    Sacramento SACRAMENTO
    Timebase Tenure
    Full Time Permanent   month(s)
    Final Filing Date: Department Link:
    02/24/2015 None Specified
    Contact Unit/Address Contact Name/Phone
    WIC Program - Attn: Barbara Longo
    3901 Lennane Drive
    Sacramento, 95834
    Barbara Longo
  • 18 Feb 2015 8:01 PM | Anonymous
     posted on INDEED Feb 9 2015

    For more information on Health Net, Inc., please visit the company's website at




    The eLearning Curriculum Developer works closely with the training team and other subject matter experts (SME) to create/deliver web-based learning content and tools. The eLearning Developer, defines, builds and maintains an on-line curriculum of courses that meet business needs. This position involves all aspects of on-line course development including needs analysis, content design, testing and implementation through HN's Learning Management System (LMS), enabling self-service learning. The eLearning Developer supports the learning goals of the organization by developing/delivering eLearning training solutions primarily focusing on asynchronous content development. 



    Designs and develops innovative, engaging and effective eLearning content, courseware, job aids and reference materials (web based training (WBT) and blended solutions) using adult learning methodologies.

    • Authors and maintains web based training courses, presentations, recorded training sessions, user guides, eLearning flash tutorials, quick reference materials, etc. 
    • Updates existing content based on required changes/updates and end-user feedback.
    • Works with training team and SMEs to define, write and create eLearning content, including conversion of existing Instructor-led content.
    • Polishes input provided by trainers to ensure a consistent fit with courseware quality guidelines.
    • Creates and maintains course and image libraries.
    • Interfaces with cross-functional teams to develop course specifications and gather course content.
    • Scopes asynchronous eLearning content design projects.
    • Assists with storyboarding for eLearning content development projects.
    • Creates standards-compliant eLearning courses, designs standards, training guides, and procedural specification documentation.
    • Researches and learns new technologies and recommends new methods/processes.
    • Performs QA and technical compatibility testing on eLearning programs.
    • Provides administrative support and trouble shoots issues pertaining to LMS.
    • Continuously assesses and improves online and blended training programs to ensure program effectiveness.
    • Provides expertise and staff development training to staff on eLearning instructional design
    • Assists with delivering LMS functionality and reporting training to end-users.






    Bachelor's Degree in eLearning Instructional Design/Development or Instructional Technology preferred





    Minimum two to three years experience in Instructional Design and Development  (prefer in a corporate training environment)


    Knowledge, Skills & Abilities: 

    • Instructional design, curriculum development skills and knowledge of adult learning methodologies
    • Intermediate skills in MSOffice products
    • Intermediate to advanced skills with ToolBook, Captivate, or similar tools
    • Experience with audio, video, and graphic editors (Photoshop, Audacity, Flash, Camtasia, etc.) desired
    • Experience with synchronous eLearning/web conference tools
    • Knowledge of graphic design/media production
    • Experience in ISD process such as needs assessment, task analysis, design, development (storyboards, scripts and course content) and evaluation
    • Ability to write, proof, and edit materials to be succinct, user-friendly, grammatically correct, and within style guidelines
    • Understanding of major LMS and content vendors, and eLearning standards
    • Strong communication and project management skills
    • Ability to establish and meet deadlines, work with aggressive timelines with minimal supervision
    • Demonstrated collaboration/partnering/relationship-building skills
    • Ability to recommend process improvements and apply creative thinking
    • Demonstrate self-motivation and the ability to grasp concepts quickly
    Demonstrate sharp, analytical, problem solving, and decision-making skills



    The following section describes the general physical requirements for this position.  Please note that 'constant' refers to more than 81% of time; 'significant' refers to 40-80%; and 'moderate' refers to 20-40% of the time.

    • Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
    • Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
    • May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
    • May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
    • Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
    • Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
    • Required to have hearing ability to receive detailed information through oral communication.
    • Required to have speaking ability to express or exchange ideas.
    • Constant concentration may be required on various subjects by listening, reading and thinking clearly.
    • Interaction with others may be required.  May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required.  This may require face-to-face or telephone interactions.
    • Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
    • Constant computer usage including constant typing and/or eye strain.
    • Constant repetitive arm, wrist, hand and finger motions - making repetitive movements (e.g., key boarding, filing, data entry).
    • Constant phone usage; headsets may be required.
    • Constant use of other equipment including: web based training tools
    • Moderate travel may be required between work sites and/or out of area.
    • Significant amount of time spent working in a loud office environment with frequent interruptions/distractions.
    • Constant sedentary work (desk bound or seated).
    • Constant reading is required via computer screen and/or bound printed materials.
    • Moderate walking/standing may be required.  Walking and/or transporting supplies and equipment between buildings/parking lots and structures may be required.


    Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.





  • 16 Feb 2015 4:50 PM | Anonymous
    Link to New Search 

    Salary: $4,488.00 - $5,618.00
    Posted: 01/26/2015

    Job Description:
    The Department of Health Care Services (DHCS), Director’s Office (DO), Office of Strategic Planning, Workforce Development (OSPWD) is recruiting for a Training Officer I in the Leadership and Training Unit. We will consider an Associate Governmental Program Analyst (AGPA). If you are interested in a challenging and exciting work environment and are ready to work with an energetic team of professionals, this is an excellent opportunity to apply. If interested, mail a State application 678, résumé, 3 professional references, proof of eligibility, and Supplemental Questionnaire to: Candace Marty at the address below. Incomplete or electronic submissions WILL NOT BE CONSIDERED.

    Applicants are required to submit a complete STD678 application form and résumé. Application forms that do not state the applicant’s duties or experience in the duties performed fields will be rejected. Applications stating, “please see résumé” in the duties performed fields will not be considered. Please clearly indicate position number 803-013-5197-001 and basis of eligibility (list eligibility, reinstatement, SROA, lateral transfer, etc.) on the STD678 application form. Failure to indicate the position number and basis of eligibility on the application will result in disqualification. Failure to submit a résumé with your application will also result in the disqualification of the application. Applications must be fully complete, signed and dated by the applicant. Please submit application, résumé, and any questions about the position or this job announcement to the contact person listed. The duty statement is posted below.

    Required Supplemental Application : 
    The examination process will consist of a Supplemental Questionnaire. Applicants are required to respond to the following two supplemental items. These supplemental items are designed to identify job achievement in specific areas that demonstrate ability to successfully perform at the Training Officer I level. Responses to the supplemental items will be assessed based on pre-determined, job-related rating criteria. In appraising the relative qualifications of candidates, consideration will be given to the extent and type of pertinent experience and education over and above that which is required under the minimum qualifications. 

    Each applicant for this position must complete and submit his/her responses to the following supplemental item(s). Applications received without responses to the supplemental items will be rejected

    When responding to the supplemental items, applicants must follow these guidelines:
    * Responses must be typewritten or generated by word processing on 8-1/2 x 11paper, using no smaller than a 12-point font. 
    * Responses may not be more than two pages per item (information provided exceeding this limitation will be removed). 
    * Answer each numbered item separately indicating the corresponding item number for each response. 
    * Identify each page with your full name, position number and classification. 
    * Ensure your responses are complete, specific, clear, and concise. 

    1. Describe your experience coordinating and/or developing training. 
    2. Describe your experience delivering training. 

    Please note: If chosen to interview, you will be required to give a presentation. 

    Job Summary : 
    Under the direction of the Staff Services Manager I, Office of Workforce Planning and Development (OWPD), Leadership & Training Unit, the Training Officer will be responsible for carrying out specific actions identified in the Department of Health Care Service’s (DHCS) commitments which communicate the process and status to its employees and the public and people we serve. The incumbent will be responsible for developing, implementing, and overseeing a significant portion of the DHCS annual training plan related directly to the OWPD workforce plan – identifying DHCS training needs, employee/classification core competencies and assist programs with developing action plans and strategies to train staff. In addition, the incumbent will be responsible for leading the effort to evaluate, modifying (as necessary) and/or maintain the annual training plan for DHCS. The training plan will provide program staff with comprehensive information on upward-mobility, strengthening critical competencies, bridging training courses, job-readiness, training resources, job/career mentoring, and an annual review process related to the individual development plan process. The incumbent will be lead over the development of tools to measure and track the office’s training performance efforts, including identifying, creating, nurturing, and developing procedures to encourage sharing best practices and tying those best practices to DHCS’ Strategic Plan. The OWPD is a customer service-based organization that seeks quality employees looking for an opportunity to be creative and proactive in meeting our customer’s needs. 

    Description of Duties :
    40% Develops, maintains and monitors DHCS’ Annual Training Plan and Workforce Plan. Designs, develops, and delivers in-house training, e.g., New Employee Orientation, Completed Staff Work, Introduction to Analytical Staff Work, Presentation Skills, Customer Service Excellence, etc. Conducts research and performs detailed and complex data analysis on training needs assessments/gap assessments in order to recommend future training needs, additionally, act as the lead when developing evaluation tools to measure training outcome and behavioral and learning transfer performances. Lead in the development of training strategies to ensure DHCS’ employees gain knowledge, skills, and abilities to help them with job-matriculation readiness, and develop processes to allow employees the opportunity to fully develop those qualities. Provide guidance, consultation, and recommendations, training and act as liaison to stakeholders, management and training teams and in-house Subject Matter Experts when planning, organizing and implementing the DHCS’ enterprise-wide training plan.

    30% Develops, implements, monitors and updates training policies and procedures related to DHCS’ strategic plan. Using tools/tracking systems provides management with training performance reports, statistical findings and trends. Participates in the implementation of succession plan strategies to ensure program has the right leadership in place at both the mid-level and executive-level designed to ensure continued effective performance of the organization by making provisions, identify competency “gaps” and create leadership training for the development and replacement of key managers over time, thereby determining the readiness of current staff to assume those manager positions.

    15% Develops and implements knowledge transfers strategies which may include: formats, mediums, tools and processes to capture, document, catalog and transfer the institutional memory and knowledge of incumbents in the selected leadership/key positions. Determine the internal capacity for providing opportunities to current employees to develop the competencies required for leadership positions (mentoring, coaching, key assignments, formal training, and employee evaluation/feedback processes). 

    15% Develops a Communication Plan that will provide detail to the department on OWPD’s roadmap for implementing and monitoring/evaluating its training performance. Collaborate with state and private vendors to bring training to department employees. This includes: negotiating price, securing facilities and equipment, monitoring and updating curriculum based on customer needs, and evaluation of course content and instructional practices.

    Other Information : 
    The incumbent may be required to work with and be exposed to sensitive and confidential issues and/or materials and is expected to maintain confidentiality at all times. 
    Conducts business in a professional and service-oriented manner in representing the Department, establishes and builds rapport through open communication, promotes teamwork and cross-functional collaboration and communication in support of DHCS strategic goals, demonstrates principles of completed staff work. 

    Job Application packets must be post marked by the final filing date. Hand delivered application packets must be submitted no later than 5:00PM on the final filing date. 

    Additional Information:

    Working Title Position Number
    Training Officer I 803 - 013 - 5197 - 001
    Will also consider hiring a(n)
    Location County
    Sacramento SACRAMENTO
    Timebase Tenure
    Full Time Permanent   month(s)
    Final Filing Date: Department Link:
    02/16/2015 None Specified
    Contact Unit/Address Contact Name/Phone
    Director's Office/Leadership Workforce Dev.
    P.O. Box 997413, MS 0000
    Sacramento, 95814
    Candace Marty
    916 552-8714

  • 16 Feb 2015 2:26 AM | Anonymous

    Corporate Trainer 

    The primary focus of this position is to exceed internal and external client’s expectations and deliver exceptional service. As one of the first points of contact for our company, representing Summit Funding in a positive, professional and compassionate manner is essential. This position requires constant communication with all branch personnel. The Corporate Trainer must have a comprehensive knowledge of mortgage banking operations, programs, products and procedures. Close attention to detail and strong communications skills are crucial. The ability to manage projects, delegate and maintain critical timelines is vital. The ability & willingness to train, coach and support staff as needed to enable them to originate and process complete, accurate and acceptable loan files for approval is essential. The Corporate Trainer will support the Corporate Training Manager in the development, organization and presentation of training materials and courses to ensure company training requirements are met for employees at all levels.

    Top 3 Responsibilities and how you will be measured:

    1) Ensure all Training Manuals are Updated and Accurate.

    Measurement: All training materials, checklists & presentations are updated monthly.

    2) Receive a Survey Average of 8 or More for all Trainings.

    Measurement: At least 80% of class participants must respond to Survey.

    3) Create Raving Fan Summit Employees

    Measurement: Positive feedback reports from all employees. 

    Essential Duties of the Position:

    • Prepare for and present webinar and on-site trainings; record instructional tutorials & presentations.
    • Create user guides, tutorials and power point presentations.
    • Update training materials, user manuals and position checklists.
    • Assist employees with general questions relating to Summit systems and procedures.
    • Maintain Corporate Training intranet folders and ensure training materials are current and accurate.
    • Primary contact for sales and support staff regarding Encompass Banker and all processing related systems, websites and maintain regular schedule of Branch visits.
    • Offer technical assistance and support for all mortgage lending practices.
    • Perform additional duties as directed by Corporate Training Manager.
    • Process all employee loans.

    Job Requirements:

    • Minimum three (3) years in mortgage processing, underwriting, origination, operations or combination of all aspects.
    • Proficient with DO/DU, LP & major originating systems.
    • High school diploma or equivalent.
    • Must be proficient in Word, Excel, Power Point and Outlook applications.
    • Must have excellent verbal and written communication skills.
    • Must have a positive attitude.
    • Must be dependable, self-motivated and require minimal supervision.
    • Must be detail oriented.
    • Must be able to work under stress to meet deadlines.
    • Must be able to organize, prioritize and manage time.
    • Must be able to work 40 hours per week and overtime as required.
    • Must be able to travel when needed; overnight travel may be necessary.

    Physical Demands:

    While performing the duties of this job, a person is regularly sitting in a normal office environment at a desk using a computer, phone, fax and copy machine. This person may occasionally need to lift up to 20 pounds.

    Work Environment

    • Standard office environment

    To Apply:

    About The Company:

    Summit Funding was founded in 1997 by President and CEO, Todd Scrima, for the sole purpose of creating a better way for buyers to obtain home loans. Todd wanted to build a company fully committed to employing a team of Home Loan Experts. Loan Officers and Loan Managers that excel at delivering fast, high-touch, and informative lending solutions. Summit’s customers can rest easy knowing they selected the right company to best meet their home ownership goals.

  • 15 Feb 2015 4:11 PM | Anonymous

    posted 9/23/14, but it possibly has not been filled. If you've done your 678 and taken the AGPA exam for the state, give it a shot! 

    Salary: $4,488.00 - $5,618.00
    Posted: 09/23/2014

    Job Description:
    Under the general direction of the Staff Services Manager II, Support Services, The Senior Trainer develops and delivers initial and ongoing skills-based training focused on building staff competencies. The Senior Trainer serves as the division’s subject matter expert on instructional design, adult learning theory, and/or training delivery. 

    There is one vacancy in the following Program Area: 

    Service Center/Support Services/Training Unit

    *Free parking 

    • Customer Service is the first point of contact for the California Health Benefits Exchange (Exchange) customers. Communication channels include telephone, secured online messaging, and written correspondence. Service Center Agents are the first point of contact for Exchange customers and are responsible for providing accurate, consistent, complete, and timely responses to each inquiry.

    • The Senior Trainer collaborates with Service Center staff to achieve Service Center performance objectives and maximize customer satisfaction. Service Center staff support each other by demonstrating acceptable productivity levels, consistent schedule adherence, and minimal unplanned absences. All staff is expected to demonstrate diplomacy and professionalism and to treat each internal and external customer with dignity and respect while working to resolve customer issues.

    • Classroom Training. TRAVEL IS REQUIRED: Delivers training curriculum in a classroom setting. Uses adult learning principles to create and maintain an engaging learning environment with the outcome of increased retention of training content. Plans ahead and organizes resources for each training class, works with classroom guest speakers to prepare them for the audience and provides necessary feedback to strengthen the quality and delivery of material, prepares and executes contingency plans to work around any technical or logistical problems, thoroughly studies trainers’ notes prior to each class and personally prepares for training delivery, coordinates with co-trainer(s) to ensure a seamless training experience. Manages the classroom experience to build trainee competency and improve job performance, ensures the learning environment is open and collaborative and aligned with the Exchange mission, vision, and values, shares knowledge and resources and encourages the same of others, continually assesses trainees’ comprehension and adjusts training plan on-the-fly to meet the needs of each specific class, recognizes differences of opinion, brings them out into the open for discussion, and looks for win-win solutions, uses appropriate interpersonal styles and methods to reduce tension and address conflict. Serves as a role model to trainees and actively supports leadership expectations and guidelines, despite own viewpoints and opinions, confidently conveys key leadership and organizational messages and integrates them into the learning experience, helps participants see the bigger picture related to what is being taught in class, recognizes the potential benefits of change and acts as a change leader by helping trainees deal with the effects of change. Assesses trainee progress and documents it in training reports, meets with each trainee’s Team or Unit Manager to convey trainee performance and discuss any follow-up support needed to solidify learning. Demonstrates command of all subject matter and acts as a resource for less experienced Trainers.

    • Instructional Design. Develops and designs curriculum aimed at aligning employee performance with organizational goals, selects delivery methods to achieve designated learning outcomes, responsible for all of the major phases of the instructional systems design process including needs analysis, course/program design and development, selection of instructional media and methods, and formative and summative evaluations, employs participant-centered training techniques, develops instructional materials including participant and leader guides. Based on an annual learning needs assessments, recommends training and/or performance solutions to meet identified skill or knowledge gaps, using a blended learning approach to design training solutions, ensures staff receive as-needed learning opportunities on all business, technical, procedural, legislative, soft skills, and system changes, partners with HR Training Services, and appropriate SMEs to ensure training solutions and materials meet the business needs, provide agents with the most up-to-date information to serve customers, and enhance staffs’ business knowledge and customer service delivery skills. Possesses, acquires, and maintains the technical/professional expertise required to design training solutions to meet business needs.

    • Customer Service. Actively supports customer service objectives by responding to customer inquiries received through the Exchange toll-free telephone number and secured messaging system, performing all the same essential functions as a Service Center Analyst. Responds to inquiries and resolves customer-related issues from Exchange customers, assists Service Center agents with answering customer inquiries by providing technical information and guidance through the elevated queue and responding directly to the more difficult customer questions or complaints. Adheres to organizational expectations and serves as a role model for Service Center staff, maintains good attendance with minimal unplanned absences.

    • Team Participation. Professionally and effectively represents the Service Center on project teams. Leads or participates on Service Center project teams to analyze data and recommend process improvements, develops better or faster ways to accomplish tasks, works cooperatively with others to produce innovative solutions, effectively communicates the division’s perspective on cross-functional teams, anticipates possible problems and develops recommendations for resolution, provides regular project updates to leadership and training, as appropriate, to Service Center staff. Coordinates the logistics for organizational training opportunities, acts as liaison with HR Training staff to schedule Service Center staff in mandatory and elective training classes, and tracks training attendance for all Service Center staff.

    • Training Evaluation. Using data from Kirkpatrick’s four levels of training evaluation continually analyzes and evaluates training effectiveness in achieving business outcomes. Based on analyses, develops recommendations for improving content, content delivery, and other performance improvement tactics, initiates post-training review process to gather data on trainee performance from Team or Unit Manager and Quality Assurance Analysts, analyzes data to determine if trainees have achieved expected performance targets and recommends curriculum adjustments to address systemic problems.

    • Leadership Support. May serve as a temporary team lead in the absence of the Training & Performance Manager.

    CORE COMPETENCIES. All employees are responsible for understanding and demonstrating the following core competencies:
    • Adaptability & Flexibility
    • Communication
    • Customer/Client Focus
    • Teamwork
    • Work Standards, Quality Orientation, & Initiative

    CLASSIFICATION COMPETENCIES. Understanding and demonstration of these additional competencies supports the associate-level analyst’s daily performance: 
    • Analytical Thinking
    • Creative Thinking
    • Ethics & Integrity
    • Forward Thinking 
    • Managing Work
    • Organizational Awareness
    • Planning & Organizing
    • Technical/Professional Knowledge & Skill
    • Thoroughness
    • Written Communication


    Travel Will be required

    Office setting with low partitions. Very open floor plan.
    Schedules span the hours of 7:45 am to 9:30 pm Monday through Friday and 7:45 am to 7:00 pm Saturday. 

    Communicate effectively
    Sit for extended periods of time
    Lift up to 25 pounds
    Daily computer use
    Type 40 wpm
    Talk on the telephone for extended periods using a headset

    BACKGROUND CHECK: All applicants may be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. 

    This position may become permanent- full-time in the future. 

    The Exchange is fast-paced with a need for creativity, self-motivation and organizational skills. If you are interested in a challenging, opportunity in a highly team oriented environment you are encouraged to apply. 

    INSTRUCTIONS TO APPLY: You must have eligibility in one of the following areas:
    List, lateral transfer, reinstatement, or surplus:

    1. Take the Associate Governmental Program Analyst examination. To do so, please view the exam bulletin at:
    2. Once you have taken and successfully passed the examination, you will be added to the eligibility list.
    3. Now you are eligible to apply for a job vacancy for that classification.
    4. All applicants must submit a signed Standard State Application (STD 678) to the address provided below. 

    All methods of appointment may be considered. Applications will be screened and only the most competitive candidates will be invited to interview. 

    SROA/surplus/reemployment employees are encouraged to apply. Surplus candidates must attach a copy of their surplus letter. 

    Benefit information can be found on the CalHR website,, and the CalPERS website, 

    Additional Information:

    Working Title Position Number
    Associate Governmental Program Analyst-Senior Trainer 801 - 316 - 5393 - 749
    Location County
    California Health Benefit Exchange/Covered California SACRAMENTO
    Timebase Tenure
    Full Time Limited Term  24 month(s)
    Final Filing Date: Department Link:
    Until Filled None Specified
    Contact Unit/Address Contact Name/Phone
    California Health Benefit Exchange (CB 749)
    PO Box 3530
    Rancho Cordova, CA 95670
    Charles Bormann
    (916) 437-5019

  • 15 Feb 2015 3:29 PM | Anonymous

    posted 1/30/15 on

    DISH supports more than 150 DISH In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.

    A successful Manager of Training & Quality will have the following: 

    • Bachelor’s degree from four-year college or university; and 5 years related experience, including 2 years of supervisory/management experience; or equivalent  combination of education and experience
    • Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred 
    • Ability to effectively respond to and interact with all levels of organizational staff
    • Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills 
    • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment  
    • Ability to travel as required and possession of a valid personal credit card for reimbursement purposes is necessary

    Operations Managers of Training and Quality plan, coordinate, and direct training and development programs for customer facing employees throughout the region they support. Managers are accountable for ensuring field technicians are delivering quality workmanship through our quality inspection program; while also ensuring customer service results by producing properly trained management and field technicians.   Other responsibilities as follows:

    • Conducts needs analysis studies and partners with managers and supervisors to determine training needs
    • Schedules, based on knowledge of identified training needs, courses designed to meet the needs of our business partners
    • Conducts weekly train-the-trainer sessions with our operations partners for any and all changes in products, procedures or services
    • Train assigned instructors and supervisory personnel in effective techniques for training, such as new employees’ orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies 
    • Maintains records and evaluates statistical reports to determine the performance of  instructors and effectiveness of curriculum and the learning retention of trainees 
    • Evaluates statistical data  and quality assurance inspections to assist our operational partners in improving their overall installation standards
    • Conducts proficiency examinations on all newly hired employees to ensure understanding of basic installation practices 
  • 13 Feb 2015 9:21 PM | Anonymous

    Posted on Craigslist 2.13.15   Jackson is about an hour's drive SE from Sacramento 

    The mission of the Human Resources department at Jackson Rancheria is to provide extraordinary guest service while demonstrating a genuine care for each employee's need and success. To ensure integrity, confidentiality, fairness and consistency while providing support to arrive at solutions that provide a balance between what is best for the employee, management and the organization as a whole.

    In an effort to better pursue our mission, we are seeking a talented individual to join our team as a HR Generalist with an emphasis on Training.


    The HR Generalist selected for this position will be responsible for the assessment, design, development, implementation and evaluation of training efforts at Jackson Rancheria. He or she will assist and guide applicants through the new hire process, acclimate new hires with the organization and foster relationships with those involved. This individual will administer and monitor guest service performance evaluations and present creative efforts for ongoing guest service initiatives. The selected individual will be expected to take ownership of the company newspaper and continuously seek out and engage with the organization for meaningful and relevant content. With direction from HR Management the selected HR Generalist will be responsible for the administration and tracking of employment/wage verification and the processing of court ordered documentation.

    May be included the administration and implementation of various human resources policies and procedures for all company personnel.


    Primary duty consists of the performance of office or non-manual work directly related to the general business operation of the Human Resources Department.
    Regularly exercises discretion and independent judgment in matters of significance as they pertain to the operations of Human Resources Department.
    Other duties as assigned


    Bachelor's degree and two to four years of relevant training experience, or four to six years of relevant training experience, or any similar combination of education and relevant training experience.
    Previous training experience is preferred.

    This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

  • 08 Feb 2015 6:07 PM | Anonymous

    This is a great opportunity to work with an awesome group of trainers! 

    The final filing date is 2/18/15

    CalPERS has a 12-month limited term Training Officer I position open. The position may be extended upon fiscal approval. Please share with anyone you know who might be interested. Applications can be submitted using CalPERS Online Application System or through VPOS ( 

    For those not currently in a Training Officer I classification or not eligible for transfer, CalPERS also has a continuous file Training Officer 1 Examination.

    CalPERS has a robust catalog of instructor-led courses. If you are interested in becoming part of a diverse workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity.

  • 19 Jan 2015 2:00 PM | Anonymous

    Senior Instructor - Training - Rocklin, CA

    Customizes and delivers education services to external customers.

    The Senior Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. The Senior Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Demonstrate the ability to teach new technical material, deliver new offerings and services, and/or implement new Oracle Applications modules with minimal preparation time and guidance. Meet utilization targets. Travel as needed.

    Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent functional or professional experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 2 plus years technical or professional experience using Oracle products or related software. Has 2 plus years consulting experience or experience teaching adult learners. This position is hourly and eligible for overtime.

    *Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*

    Apply Now

  • 19 Jan 2015 1:58 PM | Anonymous

    Health Education Instructor II - Elk Grove, CA

    Conducts health education classes using basic to moderately difficult or varied curriculum designed for the improvement of health of Kaiser members and non-members. May conduct classes of various health related topics.


    Essential Functions:
    • Teaches and models self-management skills, concepts, resources and tools related to health, lifestyle change and behavior modification to class participants.
    • Assists participants in developing specific behavioral goals.
    • Provides individual instruction and counseling as needed.
    • Assesses needs of class participants and modifies class content or teaching methods to meet those needs.
    • Applies evidence-based education techniques in teaching methods.
    • Answers questions and provides class participants with appropriate resources of information.
    • Arranges and coordinates room set-up, availability of materials and audio/visual equipment.
    • Maintains records of training activities including attendance rosters, homework assignments, class evaluations and timesheets or phone TIME system.
    • Administers and collects class evaluation forms and class fees.
    • Conducts follow-up phones calls to participants including those who missed sessions to determine reason for absence, monitor progress of participants and answer related questions.
    • Completes required continuous training and education such as those related to workplace safety, legal and regulatory compliance, accreditation and licenser requirements and department specific requirements.
    • Maintains and promotes knowledge and utilization of resources related to health, lifestyle change and behavior modification offered by Kaiser Permanente and through the community.



    Basic Qualifications:
    • Minimum one (1) year of experience teaching classes or conducting training programs.
    • Bachelor's degree OR four (4) years of experience in a directly related field to field of course instruction.
    • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
    • Licensed or professional credentials or certification in the field as appropriate to the course instruction.
    Additional Requirements:
    • Must possess excellent communication and interpersonal skills.
    • Ability to function independently and exercise professional judgment.
    • Demonstrated skills in teaching techniques and presentation.
    • Demonstrated ability to lead and facilitate diverse groups of people with understanding of group dynamics.
    • Demonstrated knowledge of adult learning theory and group process.
    • Basic knowledge of health concepts, preventive health care and behavior change.
    • Must be able to work in a Labor/Management Partnership environment.


    Preferred Qualifications:
    • N/A

    Primary Location

    : California-Elk Grove-Elk Grove Medical Offices 9201 Big Horn Blvd. Scheduled Hours (1-40): 0 Shift: Evening Working Days: OnCall Working Hours Start: OnCall Working Hours End: OnCall 


    : Call-in/On-Call 

    Job Type

    : Standard 

    Employee Status

    : Regular Employee Group: Non-Union, Non-Exempt 

    Job Level

    : Individual Contributor 


    : Education / Training Public Department Name: Health Education 


    : No Job Eligible for Benefits: No 

    Apply Now

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