Career Opportunities

  • 01 Mar 2015 8:15 PM | Anonymous

    Workforce Management Coordinator - Rancho Cordova, CA

    The Workforce Management (WFM) Coordinator is responsible for providing critical support to the contact center operations by executing MAXIMUS corporate WFM best practices, including, but not limited to, optimized scheduling, work allocation, real time management, WFM performance management, and network allocation. 

    • Create and maintain contact center shifts and schedules based on the tactical call forecast in WFM platform
    • Monitor all contact center queues and revise schedules in real-time to accommodate absenteeism, unexpected fluctuations in volume and changes to team schedules
    • Monitor service levels and productivity throughout each day and propose adjustments to work schedules to the WFM Manager when needed
    • Conduct analysis and recommend solutions to real time performance issues
    • Check arrival pattern shifts and measure forecasting, accuracy and schedule effectiveness to ensure performance goals are met 
    • Provide feedback for the long-range forecasts for both call volumes and staff to ensure service goals are met
    • Propose optimal use of voluntary time off and overtime to the WFM Manager to achieve performance targets and, upon approval, notify supervisors and adjust schedules
    • Process PTO approvals and update schedules as necessary
    • Process all attendance issues, adjust schedules as necessary and elevate risk created by attendance issues
    • Update WFM platform to capture new hires, attrition, and monitor shrinkage
    • Provide training to supervisors in the use of WFM platform functions and interpretation of the data presented by the WFM platform
    • Perform other duties as assigned by leadership
    The Ideal Candidate will Possess the Following Additional Education and Experience:
    • High School Diploma or GED completion required
    • Associates Degree preferred
    • 3 years of related work experience required
    • Excellent knowledge of workforce management calculations, technologies and key performance indicators
    • Proficient in the use of Microsoft Office products
    • Excellent organizational, written, and verbal communication skills
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    • Ability to work as a team member, as well as independently

     Apply Now

  • 01 Mar 2015 7:40 PM | Anonymous

    LMS Administrator & Reporting Analyst - UC Berkeley Extension

    Talent and Organizational Performance (TOP) aims to attract the best talent and grow and strengthen the skills sets of every Berkeley employee, as well as the effectiveness of every Berkeley organization, all to enhance the impact Berkeley has on the world. 

    TOP services include: 
    • Talent Acquisition strategy and services 
    • Learning solutions to help individuals and teams strengthen their skills and advance their careers 
    • Organizational consulting to help organizations move ahead with purpose 
    • Change management support to help strategic initiatives deliver results and achieve full adoption and usage 
    • Culture shift to increase staff engagement and operational excellence.

    This position reports to Manager, Staff Learning and Development in the Talent and Organizational Performance unit within HR.  The incumbent oversees the Berkeley instance of the UC system-wide Learning Management System (LMS) and uses data from the LMS and other data sources to prepare reports that drive decisions about the better use of TOP resources. This role represents UC Berkeley in system-wide LMS decisions, made in consultation with HR leadership, and works with other campuses to maintain and refine the LMS.   In addition, this position maintains quality across campus for the LMS data and certifies all campus LMS administrators (approx. 35). The successful candidate also serves as the TOP resource for program evaluation, identifying metrics and data elements that highlight progress against key indicators and goals, prepares reports, analyses and recommendations on behalf of TOP and their clients, and educates team members on how to interpret feedback about their programs and services. The position will design and implement program evaluation processes and tools to prove the value of investments for each major TOP program and to determine if enhancements may be needed. 

    This position works in collaboration with the central HR Metrics and Analytics team on data mining, reporting, dashboards, and integration of data from various sources. The incumbent will also assist with coordination of TOP project plans and the analysis of resource allocation to help program managers track and improve time management including time to completion of major curriculum development and other projects. 

    Apply Now

  • 01 Mar 2015 7:36 PM | Anonymous


    The recruitment is open now through Wednesday, 3/11.

    Develops and manages programs and events geared to engage new employees. The broad range of responsibilities include managing large monthly and quarterly events, mentoring programs and ad hoc programs and events that serve to heighten the welcoming experience for employees. Under the direction of the Director of Talent Management, assesses program needs and provides program design, implementation, management, marketing, and evaluation.

    Experience conceptualizing, developing, monitoring, and evaluating program and event budgets, financial reports, and projections. 

    Experience using advanced features of word processing, database spreadsheets, email, and web-based software. 

    Business writing skills to create various documents and marketing and communication collateral. 

    Oral communication skills to lead meetings and represent organization at programs and events. 

    Experience planning and managing events. 

    Experience handling and prioritizing multiple tasks, establishing goals, organizing projects, and meeting deadlines. 

    Experience working and interacting/engaging with diverse populations. 

    Ability to effectively communicate and interact in diverse work settings. 

    If you or someone you know might be interested in this position, you can contact Judy Isaman ( and/or apply at  

  • 01 Mar 2015 7:23 PM | Anonymous

    Posted Feb 27 2015


    • Conduct training programs, education, and workshops to enable implementation and accelerate adoption of products.
    • Follow product training objectives.
    • Lecture class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and text.
    • Continuously improve / customize existing programs and courses.
    • Manage creation and implementation of hands-on, face-to-face delivery of product and technical training for management and non-management staff including train-the-trainer activities.
    • Manage creation and implementation of hands-on, face-to-face delivery of product and technical training for retail client personnel.
    • Partners with client team members to ensure compliance with training for retail sales personnel.
    • Provide training using appropriate methodologies, such as one-on-one, classroom, and e-learning / multi-media training.
    • Manage, coordinate and provide logistical support for product and technical education projects as assigned.
    • Analyze self-paced, multimedia and web based solutions to enhance and provide alternatives to current product education and technical or product training programs.


    • Bachelor’s Degree in Education, Computer Science, Instructional Design or related field or equivalent experience.
    • At least three years experience in adult education, training/development or academic teaching required.
    • Minimum one year experience in authoring tool applications for learning management system hosting.
    • Minimum one year in design and development of written training materials, manuals, guide books, job aids, etc.
    • Minimum three years in educational delivery.
    • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher).
    • Lectora, Adobe Fireworks/Photoshop, Dreamweaver, Captivate, Flash media and media converters, audio editors and converters, video editing software, DVD authoring software, Learning Management System administration.
    • Familiar with SCORM and AICC guidelines.
    • Web training or distance learning background.
    • Home Office environment with travel up to 80% to regional offices, client and/or vendor sites. 


    Employment TypeFull-Time
    Job TypeTraining, Sales, Retail
    Education4 Year Degree
    ExperienceNot Specified
    Manages OthersNot Specified
  • 01 Mar 2015 7:16 PM | Anonymous

    posted Feb 28 2015 

    Experis is looking to hire a Trainer Specialist in Sacramento, CA., in a healthcare setting.

    Your skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nation’s most respected companies. Making a strategic contribution. Receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Experis knows how and where to get you where you want to go.

    Roles and Responsibilities includes:

    Facilitate webinars, onsite training and other training sessions to address client implementation and learning needs. Provide industry best practice support as necessary.

    Assist with recording and production of training tutorials.

    Complete thorough and accurate documentation of training sessions.

    Measure training effectiveness through appropriate use of instruments including tests, surveys, focus groups and questionnaires. Monitor program effectiveness and report results to management.

    Assist in development of computer-based training and ensure audience appropriateness and satisfaction.

    Assist in development of criteria for evaluating training programs. Recommend program improvements and implement resulting changes.

    Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development and Documentation.

    Record online tutorials as needed.

    Develop and enhance internal and external training programs in support of corporate and/or division objectives. Ensure presentations and materials are audience appropriate and appeal to adult learning styles.

    Manage logistics, curriculum, delivery and assessment.

    Are you interested? Please contact Adrian Ayson at or call at 916.638.6271.

    The ideal Trainer Specialist candidate will possess the following experience:

    Minimum of two years’ experience in optometry, optical or ophthalmology

    Knowledge of web-based training and tracking tools.

    Ability to work with and teach varying degrees of abilities and experience levels using varying methods to address adult learning styles

    Excellent verbal and written communication and interpersonal skills

    Skill to use computer-based training software, word processing and presentation tools

    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Experis.

    Through our reach and resources, Experis brings you career options you couldn’t find on your own. We’re experts at placing each of our candidates into his/her “dream job” – one perfectly matched to skills, ambition and lifestyle.

    We've got the right opportunity

    Apply at:

    Training Specialist - Experis -

  • 01 Mar 2015 6:51 PM | Anonymous
    • Posted March 1 2015 on
    • Software Implementation Trainer MC1397884
    Implement software. Train clients (optometrists) on how to use the software. Talk about workflow and how it works in the optometry offices. 

    General Summary 
    With minimal direction, provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and software applications. 

    Essential Functions Presentation: 
    Consult with clients to identify business workflow analysis 
    Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc. 
    Manage client expectations around application functions 
    Establish project milestones and ensure team deliverables are met 
    Remotely resolve customer issues during implementation 
    Investigate, track and resolve client issues 
    Build documentation, processes and tools for services to ease implementation 
    Complete thorough and accurate documentation of training sessions and onsite consultations 
    Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes 
    Proactively identifies new processes and solutions 
    Assist in development of criteria for evaluating training programs 
    Serve as a project lead on all aspects of assigned major training efforts. 
    Manage logistics, curriculum, delivery and assessment 
    Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation 
    Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers 
    Develop, recommend and implement process improvements to ensure quality service and improve efficiencies 
    Build documentation, processes and tools for services to ease implementation 
    Facilitate seminars, workshops and other training sessions to address business and organizational needs 
    Assist with conducting in-house staff training of updated software versions 
    Complete thorough and accurate documentation of training sessions and onsite consultations 

    Job Requirements: 
    Optical experience is key!! 
    Ideal candidate will have training skills, consulting skills, and 2 years of optical experience. 
    All 3 are not required but it is preferred. Typically has the following skills or abilities: 
    Bachelor’s degree from an accredited college or university 
    Minimum three years of experience implementing software and training for end users 
    Minimum of three years of related professional experience Strong interpersonal skills and a high standard for communication 
    Ability to be a team player and work effectively and prioritize customer satisfaction 
    Demonstrated experience implementing business or clinically oriented software solutions 
    Strong organizational and problem solving skills 
    Demonstrated leadership skills 
    Working knowledge of software implementation 
    Proven ability to motivate and work within a team environment 
    Multi-tasking across several projects 
    Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff 
    Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration 
    Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software 
    Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles 
    Knowledge of computer-based training software, word processing, presentation tools. 
    Knowledge of web-based training and tracking tools 
    Ability to travel up to 50% of the time 
    Valid driver’s license 
    Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties 

    EEO Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status. 

    For more than 25 years, Randstad Technologies has been connecting companies around the world to customized technology solutions that meet and surpass objectives. We combine our deep industry expertise with our broad range of full-service capabilities – recruitment, consulting, projects, outsourcing – to deliver the right fit to our clients and candidates. From recruitment to technology solutions aimed at protecting and maximizing the value of technology investments, we power our clients' success – and drive our candidates' growth.

  • 25 Feb 2015 10:35 PM | Anonymous

    Danaher Corporation Company Description of Beckman Coulter (merged with Danaher in 2011) Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Hospital laboratories are our core clinical diagnostic customers. Our life science customers include pharmaceutical and biotechnology companies, universities, medical schools and research institutions. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on six continents. For more than 75 years, our products have been making a difference in peoples lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

    • Delivering approved curriculum to both customer and application specialists. The training will include basic operations, installation and troubleshooting.
    • This position will support all MicroScan Microbiology products, software and partnerships.
    • The incumbent must have the ability to physically stand for long periods of time. This position is estimated at 70% active with the incumbent standing and moving around the classroom, the remaining 30% is sedentary with the majority being computer work.
    • The incumbent will be expected to continuously improve his/her adult education knowledge, facilitation, feedback skills, and organizational understanding.
    • The incumbent will complete a professional training certification process as part of his/her professional development.
      • The incumbent will develop new curriculum as needed

    Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


    • Degree: B.S. in Medical Technology, Life Sciences or equivalent laboratory experience.
    • Qualifications: 5 years of laboratory or equivalent experience, a thorough understanding of the operation of the clinical laboratory is a must.
    • Advanced written/verbal communication skills, strong interpersonal skills, and excellent presentation / demonstration skills are required.
    • Critical computer and audio visual skills required such as experience with Laboratory Information Systems and Microsoft Office Applications.
    • The incumbent must be capable of functioning independently, as well as in a matrix and team environment.
    • The incumbent must be able to travel. Travel is domestic and can be 1 day to 1+ week at one time dependent on the purpose. Travel is estimated up to 25%. 

    Danaher Corporation Overview 

    Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.


    At Danaher, you'll have the opportunity to build a career in a way no other company or environment can duplicate. We're innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it's fun! But, when it comes to the development of our leaders and associates, we're serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you'll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things. Come join our winning team.

    Organization:  Beckman Coulter
    Job Function:  Sales
    Primary Location:  North America-United States-CA-Sacramento
    Schedule:  Full-time

  • 20 Feb 2015 10:43 PM | Anonymous

    Posted February 20 2015 on 

    JOB ID: 1500004544
    LOCATION: Mercy Healthcare Sacramento, Sacramento, CA 95670
    SHIFT: 8HOUR, Day

    This position is responsible for the coordination of the organization's Learning Management System (LMS), and assists the Learning and OD team with the development and delivery of training and educational initiatives. This may include but is not limited to maintenance, trouble shooting, training and serving as a liaison to user groups; annual education and regulatory compliance training and development; assisting with course design, delivery and tracking; service excellence and quality initiatives; and facilitating other education, as needed. 
    1. Provide ongoing support to LMS and other systems used by the department. 
    2. Administer the current LMS including creating course components, creating/modifying course configurations, running reports, etc. 
    3. Develop and revise LMS administration guidelines and procedures, as requested. 
    4. Manages roles, securities, and permissions associated with LMS access. 
    5. Troubleshoots LMS issues. 
    6. Works with training facilitators to document all workshops / trainings and related content. 
    7. Supports the Learning Mailbox and LMS Hotline, answer questions, and troubleshoot problems for users by phone and via e-mail. 
    8. Manages the training Calendar for Learning and Development. 
    9. Very strong customer support skills along with problem solving required for responding to LMS user issues. 
    10. Interacts with Leadership and SME's to determine learning needs and with the subject matter experts to identify content. 
    11. Must be able to communicate and influence functional experts in areas of relevant content. 
    12. Participate as a member of the L&OD team, offering support outside of immediate scope of responsibilities when needed. 
    13. Organize work, projects and activities, sets priorities, meets critical deadlines, and provides follow-up on assignments with minimal direction. Transmits information and keeps informed of pertinent activities. 
    14. Use initiative and independent judgment by responding to requests, providing information and resolving problems. 
    15. Handle requests that require detailed knowledge of department policies and procedures. 
    16. Conduct both primary and secondary research (researches trends, collects relevant external data) as needed for department. 
    17. Perform both routine and ad hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables, etc. 
    18. Ability to design professional materials such as presentations via multi-media, and participant material suitable for use in both internal and external analysis. 
    19. Perform other duties as assigned. 


    2 years of training coordination experience. 2 years of LMS administration experience. 

    Bachelor's degree in Instructional Design, Communications, Computer Science, or a similar field preferred. 
    Courses in education and training desirable. 

    Special Skills: 
    Expert-level knowledge of LMS applications (ability to 
    learn new systems quickly.) Intermediate-level knowledge 
    of Microsoft Excel. 
    Excellent interpersonal skills with the ability to work and communicate with all levels of the organization. 
    Strong customer service and telephone etiquette skills required. 
    Excellent written communication skills. 
    Strong attention to detail. 
    Fosters a spirit of collaboration and teamwork in all aspects of job function. 
    Proven ability to work independently along with the ability to handle multiple tasks, changing priorities, and tight deadlines. 
    Must have strong organizational and project management skills. 
    Proficient in all Microsoft Office applications. 
    Proficient in SharePoint. 
    Ability to speak in a group and present material. 

    Travel Requirement: up to 25%

  • 18 Feb 2015 8:05 PM | Anonymous
    Posted Feb. 13 2015 on 

    Salary: $4,488.00 - $5,618.00
    Posted: 02/13/2015
    Final Filing Date: 02/24/2015

    Job Description:
    Unit: Training Servces Unit
    Section: Nutrition Standards Section I
    Branch: Nutrition Standards Branch

    Desirable Qualifications:

    • Understanding of management systems and possess exceptional computer skills
    • Experience with participant-centered training methods and is comfortable training in a group setting
    • Experience working with local programs, preferably WIC or child nutrition program
    • Experience in problem solving, research, report writing and oral presentations

    Duty Statement:

    This position requires the incumbent maintain consistent and regular attendance, communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees, develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment, complete assignments in a timely and efficient manner, and, adhere to departmental policies and procedures regarding attendance, leave, and conduct.

    Job Summary: Under the direction of the Chief of the Training Services Unit (TSU), the Associate Governmental Program Analyst (AGPA) is responsible for performing a variety of analytical assignments relative to the planning, implementing, writing, testing, presenting, and updating of training courses and materials for the Integrated Statewide Information System (ISIS). The AGPA travels up to 40 percent conducting training.

    Supervision Received: Under the general direction of the Chief of the Training Services Unit (TSU), Public Health Nutrition Consultant III Supervisor.

    Supervision Exercised: N/A

    Description of Duties: See below.

    Percent of Time Essential Functions

    45% Serves as the State ISIS Training Administrator for state and local WIC agency ISIS trainers and Help Desk staff, coordinates the scheduling and provision of certification training for new ISIS trainers and recommends approval or indicates the need for further training before the certification is granted, provides ISIS trainers technical assistance as needed, ensures ISIS trainers use state-developed standardized training, materials and resources to conduct ISIS trainings, and coordinates statewide training schedules. Completes regular State ISIS Administration and Testing functions to ensure the ISIS Training Region is operational. Develops training materials, delivers training, facilitates trainee practice sessions, responds to trainee questions, and troubleshoots program and/or equipment difficulties. Independently develops, coordinates, implements and oversees contracts relating to the ISIS training component of the WIC Program. if needed, face-to-face trainings and webinar sessions dates to ensure appropriate training and regular communications are well planned, a training schedule of ISIS trainings to be offered to local WIC agencies, and apprenticeship schedule for new ISIS trainers, ISIS Trainer Certification renewal schedules.

    25% Researches, writes and formats issue memos and memoranda related to ISIS training, reviews WIC program operations and policy changes from WIC staff and management, and coordinates the development of “Job Aids” for local WIC agency staff statewide. Updates and revises the ISIS training manual and ensures that Job Aids and training packets are updated accordingly. Stays up-to-date on ISIS Change Cycle meetings and solicits input from ISIS trainers to update training curricula and materials based on program and policy revisions as appropriate. Participates in workgroups on new WIC MIS system.

    15% Performs the analytical duties of the WIC ISIS trainer incorporating new WIC policy changes into the existing training materials, revises the current classroom format to a more user interactive style, and as lead analyst oversee the revisions to the current statewide training materials and ensuring the latest updates are posted to the web. Independently delivers 'hands-on' training for new state and local WIC agency employees at statewide regional training centers. The training includes instruction on the operation of automated equipment, use of ISIS, and orientation to WIC program policy and delivery.

    10% Prepares monthly statistical reports on the types of classes conducted (ISIS Basics Part I, ISIS Basics Part II, and Local or State Admin), the number of trainings given at each location, and the number of local agency staff certified as ISIS trainers. In addition, the AGPA is responsible for the coordinating the approval of local agency training and meeting requests.

    5% Performs other job-related duties as required.

    Who May Apply:

    Applications will be accepted from individuals currently at the Associate Governmental Program Analyst classification level or eligible for transfer, reinstatement, or list appointment are encouraged to apply.

    Send a completed, signed application to the person and address provided below. In the “Explanations” section of the State Application (STD 678), all applicants must indicate the basis of eligibility (e.g., SROA, Surplus, Reemployment, Reinstatement, Transfer, List Eligibility, etc.). Appointment may be subject to SROA/Surplus restrictions. SROA/Surplus applicants must submit a copy of their letter with their applications. Applications will not be accepted by email. Failure to follow these instructions may result in automatic elimination from the hiring process for this position.

    Note: Please include job title and position number for which you are applying. Applications will be reviewed and only the most qualified candidates will be interviewed.

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. 

    Additional Information:

    Working Title Position Number
    Associate Governmental Program Analsyt 580 - 510 - 5393 - 718
    Location County
    Sacramento SACRAMENTO
    Timebase Tenure
    Full Time Permanent   month(s)
    Final Filing Date: Department Link:
    02/24/2015 None Specified
    Contact Unit/Address Contact Name/Phone
    WIC Program - Attn: Barbara Longo
    3901 Lennane Drive
    Sacramento, 95834
    Barbara Longo
  • 18 Feb 2015 8:01 PM | Anonymous
     posted on INDEED Feb 9 2015

    For more information on Health Net, Inc., please visit the company's website at




    The eLearning Curriculum Developer works closely with the training team and other subject matter experts (SME) to create/deliver web-based learning content and tools. The eLearning Developer, defines, builds and maintains an on-line curriculum of courses that meet business needs. This position involves all aspects of on-line course development including needs analysis, content design, testing and implementation through HN's Learning Management System (LMS), enabling self-service learning. The eLearning Developer supports the learning goals of the organization by developing/delivering eLearning training solutions primarily focusing on asynchronous content development. 



    Designs and develops innovative, engaging and effective eLearning content, courseware, job aids and reference materials (web based training (WBT) and blended solutions) using adult learning methodologies.

    • Authors and maintains web based training courses, presentations, recorded training sessions, user guides, eLearning flash tutorials, quick reference materials, etc. 
    • Updates existing content based on required changes/updates and end-user feedback.
    • Works with training team and SMEs to define, write and create eLearning content, including conversion of existing Instructor-led content.
    • Polishes input provided by trainers to ensure a consistent fit with courseware quality guidelines.
    • Creates and maintains course and image libraries.
    • Interfaces with cross-functional teams to develop course specifications and gather course content.
    • Scopes asynchronous eLearning content design projects.
    • Assists with storyboarding for eLearning content development projects.
    • Creates standards-compliant eLearning courses, designs standards, training guides, and procedural specification documentation.
    • Researches and learns new technologies and recommends new methods/processes.
    • Performs QA and technical compatibility testing on eLearning programs.
    • Provides administrative support and trouble shoots issues pertaining to LMS.
    • Continuously assesses and improves online and blended training programs to ensure program effectiveness.
    • Provides expertise and staff development training to staff on eLearning instructional design
    • Assists with delivering LMS functionality and reporting training to end-users.






    Bachelor's Degree in eLearning Instructional Design/Development or Instructional Technology preferred





    Minimum two to three years experience in Instructional Design and Development  (prefer in a corporate training environment)


    Knowledge, Skills & Abilities: 

    • Instructional design, curriculum development skills and knowledge of adult learning methodologies
    • Intermediate skills in MSOffice products
    • Intermediate to advanced skills with ToolBook, Captivate, or similar tools
    • Experience with audio, video, and graphic editors (Photoshop, Audacity, Flash, Camtasia, etc.) desired
    • Experience with synchronous eLearning/web conference tools
    • Knowledge of graphic design/media production
    • Experience in ISD process such as needs assessment, task analysis, design, development (storyboards, scripts and course content) and evaluation
    • Ability to write, proof, and edit materials to be succinct, user-friendly, grammatically correct, and within style guidelines
    • Understanding of major LMS and content vendors, and eLearning standards
    • Strong communication and project management skills
    • Ability to establish and meet deadlines, work with aggressive timelines with minimal supervision
    • Demonstrated collaboration/partnering/relationship-building skills
    • Ability to recommend process improvements and apply creative thinking
    • Demonstrate self-motivation and the ability to grasp concepts quickly
    Demonstrate sharp, analytical, problem solving, and decision-making skills



    The following section describes the general physical requirements for this position.  Please note that 'constant' refers to more than 81% of time; 'significant' refers to 40-80%; and 'moderate' refers to 20-40% of the time.

    • Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
    • Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
    • May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
    • May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
    • Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
    • Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
    • Required to have hearing ability to receive detailed information through oral communication.
    • Required to have speaking ability to express or exchange ideas.
    • Constant concentration may be required on various subjects by listening, reading and thinking clearly.
    • Interaction with others may be required.  May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required.  This may require face-to-face or telephone interactions.
    • Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
    • Constant computer usage including constant typing and/or eye strain.
    • Constant repetitive arm, wrist, hand and finger motions - making repetitive movements (e.g., key boarding, filing, data entry).
    • Constant phone usage; headsets may be required.
    • Constant use of other equipment including: web based training tools
    • Moderate travel may be required between work sites and/or out of area.
    • Significant amount of time spent working in a loud office environment with frequent interruptions/distractions.
    • Constant sedentary work (desk bound or seated).
    • Constant reading is required via computer screen and/or bound printed materials.
    • Moderate walking/standing may be required.  Walking and/or transporting supplies and equipment between buildings/parking lots and structures may be required.


    Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.





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