Learning Management System Administrator - Rancho Cordova

Dignity Health, one of the nation's largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org . You can also follow us on Twitter and Facebook. 

Position Summary:
The Learning Management System Administrator demonstrates responsibility for on-going project work related to the implementation, upgrade and maintenance of Dignity Health International Learning Solutions. Assists the Learning and OD team with the development and delivery of training and educational initiatives for international clients. This may include but is not limited to the Learning Management System (LMS) maintenance, trouble shooting, training, and end user support. Serves as a liaison to other groups and assists with course delivery and tracking. 

Core Duties:

• Administers the current Learning Management System (LMS) including system configuration. Creates course components, modifies course configurations, and runs system reports, etc. Provides ongoing technical and administrative support for the LMS and other systems used by the department. Manages international user roles, securities, and permissions associated with LMS access. Develops and revises LMS guidelines and procedures to best serve diverse clients across the world. 
  
• Collaborates with the Dignity Health L&OD team; offers support outside of immediate scope of responsibilities when needed. Communicates and influences international functional experts in areas of relevant content. Troubleshoots and resolves diverse issues. 
  
• Organizes work, projects and activities, sets priorities, meets critical deadlines, and provides follow-up on assignments with minimal direction. Transmits information and keeps informed of pertinent activities. Responds to requests, provides information and resolves problems from international clients. 
  
• Performs both routine and ad hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables, etc. Designs professional materials such as presentations via multi-media and participant material suitable for use by clients in different countries outside of the U.S. 

• Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree. 
  
• Minimum of five (5) years of experience in a Systems Administration or Technology Support role and three (3) years of experience as an LMS Administrator. Experience working effectively with diverse, multicultural clients, subject matter experts and colleagues. 
  
• Expert-level knowledge of LMS applications and Intermediate-level knowledge of Microsoft Excel.

• Knowledge of various training systems; ability to utilize a specific software, application or technology to deliver and manage training programs and processes. 
  
• Knowledge of functionality and operation of multimedia learning systems; ability to utilize the systems to facilitate learning activities. 
  
• Knowledge of processes and procedures of training programs management; ability to design, implement, evaluate and develop an organization's training programs to achieve high business performance.