VSP Omni-Channel Solutions Trainer - Rancho Cordova, CA 

Date: Aug 8, 2017

Location: Rancho Cordova, CA, US, 95670 

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With general direction, assess needs, research, develop, conduct, and evaluate both soft skills and training programs for both classroom and e-learning venues. Provide training expertise in support of division strategic objectives and manage training administration.

Essential Functions

Facilitate seminars, workshops, and other training sessions to address business and organizational needs. Provide feedback when necessary to ensure workshop content continues to be relevant to our learners.

 

Develop and enhance training programs in support of corporate and/or division objectives. Ensure presentations and materials are audience appropriate and appeal to adult learning styles.

 

Assist with conducting formal training needs assessments for corporate and/or division training and initiatives. Make recommendations to ensure corporate and/or division objectives are met.

 

Measure training effectiveness through appropriate use of instruments including tests, surveys, focus groups, and questionnaires. Monitor program effectiveness and report results to management.

 

Develop criteria for evaluating training programs. Recommend program improvements and implement approved resulting changes

 

Ensure reports are accurate and useful. Collaborate as appropriate with business partners to ensure business requirements are met.

 

Develop computer-based training for VSP Global Companies and ensure audience appropriateness and effectiveness.

 

Research training program topics by gathering information from all available sources to use in developing meaningful content and materials; this includes interviewing internal and external subject matter experts, as well as using libraries and web sites.

 

Manage logistics, curriculum, delivery, and assessment.

 

Recommend process improvements to ensure quality service and improve efficiencies in alignment with strategic goals.

Job Specifications

Typically has the following skills or abilities:

 

Bachelor’s degree in Business Administration or related field or equivalent work experience

 

Three to five years presentation/facilitation experience in a teaching, training or coaching, and facilitation capacity

 

Ability to work with and teach varying degrees of abilities and experience levels using varying methods to address adult learning styles

 

Excellent verbal and written communication and interpersonal skills

 

Skill to use computer-based training software, word processing, desktop publishing, graphics, and presentation tools. Knowledge of web-based training and tracking tools.

 

Soft skills and leadership program/curriculum development

 

Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties.

Preferred Skills

• Travel up to 20%
• LMS experience
• Optical retail and/or optical professional services experience
• Experience with Office Mate, Exam Writer, and Acuity Logic

Working Conditions / Physical Demands

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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