Field Training Manager - Rancho Cordova, cA

- Assist in the evaluation of the outside Auto or Property staff to assure quality in field office claim operations. - Deliver Commercial and Personal lines Building Damage Estimating /Auto Appraisal training to outside staff. - Act as a technical resource for the outside claim handling staff. - Provide coaching and guidance for Unit Managers on managing workflow, effective claim handling, service delivery and quality control.

- Ensure the integrity of Auto appraisals or accuracy of Property building damage estimates. - Assist in the deterrence and detection of potential fraud. Support Internal Security on suspect issues. - Provide ongoing training and guidance to outside claim handlers through, ride-alongs, reinspections, coaching and feedback. Review damage estimates prior to payment as needed. Act as a resource to claim handling staff on large or complex claims. - Assist managers with office and regional focus reviews. - Identify, evaluate and analyze problem areas impacting indemnity pay out, customer service, regulatory compliance and expense control. Gain consensus from all parties involved, assist in the development of resolution plans and participate in implementation. - Assist in delivering guidelines from a corporate, regional and national level to the individual offices and their property or auto claim staff members. - Identify and deliver just in time training to property or auto staff. Identify training needs and collaborate with Claim University in the classroom delivery of broad based training objectives, including all technology and equipment (company and vendor). - Assist in catastrophe situations by providing first response and training. - Interact with home office, SIU and field office management teams that may include CL/PL National Product team and systems. - Regular over-night travel required.

Advanced Level: - Claim Handling - Regulations/ Legislation Property Specific: - Xactimate or other building estimating software - Solid understanding of building construction - Understanding of the property settlement process ┐ damage assessment, coverage, evaluation, negotiation and final settlement - Superior building damage estimating skills - Preparation of written evaluations on building estimates - Assist in the development and facilitation of training sessions Auto Specific: - Technical Auto Physical Damage Evaluation - Electronic Estimating Software - Solid understanding of the auto settlement process in terms of damage assessment, coverage, evaluation, negotiation, and final settlement. - ADP's PenPro, CPCS, CCC's automobile software applications - Superior auto damage estimating skills. - Strong technical knowledge and understanding of auto construction and repair techniques. Basic Level: - Claim Systems - Mathematics/ Statistics

Critical Success Factors: - Customer Service - Analytical Skills - Human Resources Management - Solid computer skills including working knowledge of Word and Excel and the ability to learn new software programs as needed. - Excellent written and verbal communication skills - Solid team player with leadership ability. - Strong time and expense management skills. - Influence and tact - Technology skills, knowledge of Personal Computer Software Applications - Training and Development ability - Supervisory /management experience desirableFor Outside Property Positions only: This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

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