Training Support Coordinator - Roseville, CA

Rabobank, N.A. is a fast-growing California community bank that provides personalized service and a full array of quality products to individuals, businesses, organizations and agricultural clients. With nearly 120 retail branches, we serve the needs of communities from Redding to the Imperial Valley through a regional structure that promotes local decision making and active community involvement by our employees. The bank has more than $11 billion in assets with over 1,800 employees. 

Rabobank, N.A. is part of the Rabobank Group, which is rated one of the world’s safest banks by Global Finance Magazine. The Rabobank Group is a global financial service provider and the premier lender to the global food and agricultural industry.

Your Function:

Rabobank, N.A. has an exciting opportunity for a Training Support Coordinator!  This position is administrative and will be responsible for tracking, monitoring, and escalating all mandatory compliance e-Learning within the Learning Management System. It will include creating and tracking all internal and external training for the BSA/AML and Compliance department.  The role is responsible for executing upon request, reports for training details based on job specifics, category, date range or other outlined needs.  Responsibilities to include:

• Supports best-in-class Training Administration and Development capabilities within assigned department and/or scope.
• Responsible for tracking, monitoring and escalating as needed.
• Learns and develops all tracking within the Learning Management System.  Applies company policies, procedures and best practices to manage accurate tracking, monitoring, updating and maintenance required. Functions as a key resource or subject matter resource for all report creation within the LMS system or other tracking tools used.
• Handles the escalation process for incomplete training throughout the bank units.
• Creates, and maintains reports as needed for compliance management, audit, OCC requests and more.
• Assigns quarterly eLearning courses from specifics found on the Mandatory Learning Matrix.
• Downloads content in accordance with ABA deployment of new, changed or enhancements to eLearning courses.
• Manages maintenance of ABA content on an ongoing basis.
• Manages and upload web based training in to LMS using Captivate Template.
• Performs all other job duties as assigned by supervisor.

Your Profile:

Successful candidates will possess the following: 

• High School Diploma required or equivalent with minimum of 4 years related experience or Bachelor’s Degree in Business Administration or related field with a minimum of 2 years related experience; or equivalent combination of education and experience.
• Working knowledge of Learning Management Systems for managing tracking and reporting training curriculum.
• Some bank compliance knowledge or understanding of regulatory requirements helpful.
• Research and course design desired but not required. 
• Working with Intuition Rubicon or Success Factors Learning Management Systems 
• Strong experience in data tracking and report creating
• Excellent knowledge with Excel and other Microsoft Software, Power Point
• Visio Proficient with MS Office suite and Captivate Program.               
• Ability to create clear report requests.
• Ability to write and/or verbally communicate with senior management through the escalation process of incomplete mandatory training.
• Exceptional communication, problem solving, and teamwork skills. High level of cooperation with others and is responsive to the Bank’s needs.
• Detail-oriented and able to follow clear instructions.
• Ability to support and work within the Banks Learning Management System.
• Analytical thinking, strong judgment and is a problem solver.
• Ability to work effectively without direct supervision at all times. 
• Ability to comprehend compliance regulations as needed.
• Ability to comprehend and interpret Bank policies and procedures as needed.
• Possess effective time management and organizational skills. 
• Ability to cope with pressure resulting from meeting required deadlines and reporting requirements.
• Exemplary motivation, enthusiasm and professionalism.
• Exhibit high degree of tact, discretion, and confidentiality in handling and having access to sensitive customer or employee information. 
• Ability to travel between bank and customer locations and/or commute for training purposes - less than 25% of time.

We Offer:

Rabobank is committed to attracting, retaining and rewarding employees. We offer competitive salaries, bank wide cash bonus plans, generous benefits and a supportive work environment with global career growth potential.

Additional Information:

Rabobank is an Equal Opportunity- Affirmative Action Employer M/F/D/V.

Interested?

For immediate consideration, please complete an on-line application and/or submit your resume.

Apply Now