DISH Operations Manager, Training & Quality Sacramento, California

15 Feb 2015 3:29 PM | Anonymous

posted 1/30/15 on

DISH supports more than 150 DISH In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.

A successful Manager of Training & Quality will have the following: 

  • Bachelor’s degree from four-year college or university; and 5 years related experience, including 2 years of supervisory/management experience; or equivalent  combination of education and experience
  • Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred 
  • Ability to effectively respond to and interact with all levels of organizational staff
  • Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills 
  • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment  
  • Ability to travel as required and possession of a valid personal credit card for reimbursement purposes is necessary

Operations Managers of Training and Quality plan, coordinate, and direct training and development programs for customer facing employees throughout the region they support. Managers are accountable for ensuring field technicians are delivering quality workmanship through our quality inspection program; while also ensuring customer service results by producing properly trained management and field technicians.   Other responsibilities as follows:

  • Conducts needs analysis studies and partners with managers and supervisors to determine training needs
  • Schedules, based on knowledge of identified training needs, courses designed to meet the needs of our business partners
  • Conducts weekly train-the-trainer sessions with our operations partners for any and all changes in products, procedures or services
  • Train assigned instructors and supervisory personnel in effective techniques for training, such as new employees’ orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies 
  • Maintains records and evaluates statistical reports to determine the performance of  instructors and effectiveness of curriculum and the learning retention of trainees 
  • Evaluates statistical data  and quality assurance inspections to assist our operational partners in improving their overall installation standards
  • Conducts proficiency examinations on all newly hired employees to ensure understanding of basic installation practices 

© ATD Sacramento Chapter

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