Training Specialist - Verizon's 4G Wireless - Sacramento, CA

19 Jan 2015 1:52 PM | Anonymous

Training Specialist - Sacramento, CA

Job Summary
The Training Manager is responsible for creating and implementing training programs and overseeing the development of careers. This role monitors completion of training coursework, conducts sales and operations training meetings and evaluates productivity of those trained. Helps workers create long term career success within 4G Wireless.

Principal Duties and Responsibilities

  • Develops, implements, and monitors training programs within 4G Wireless.
  • Assesses company-wide developmental needs to drive training initiatives and identify and arrange appropriate solutions for those needs.
  • Supervises technical training for staff, and conducts orientation sessions.
  • Creates brochures and training materials to align with corporate objectives and goals
  • Develops testing and evaluation process, and provides input on performance evaluations.
  • Provides field, operation and web based training to enhance current structure and objectives.
  • Ensure appropriate tracking of both internal and external training requirements.
  • Works closely with management to ensure that policies, procedures, and programs are developed, implemented and communicated and consistently administered in compliance with organizational objectives.
  • Keeps informed on legislation impacting the organization’s training objectives.
  • Project Management and other duties as assigned.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence (i.e. KSAs)

  • Collaborates effectively across the organization; leverages resources from other parts of the organization to build commitment and achieve results.
  • Outstanding verbal, written, and presentation skills.
  • Ability to create and revise a high level PowerPoint presentation.
  • Ability to create momentum and foster organizational change.
  • Proven ability to work well in a team environment and ability to lead by example with a high level of credibility.
  • Excellent interpersonal skills
  • Highly comfortable speaking in front of large groups
  • Proven experience with MS Office, and Excel.
  • Familiarity with GoTo Webinars and Meetings.
  • Ability to role play with sales team incorporating the sales processes
  • Demonstrates commitment to excellent customer service.
  • Depth of practical experience in both technical and non-technical training.

Education/ Experience Requirements

  • High School Diploma, or equivalent
  • 5-7 years of sales training experience, preferably in the wireless or telecommunications industry

Travel Requirements

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